Exam 1: Developing Managerial Competencies

Starbucks attributes its success to the managerial function of ______________, which includes control procedures such as the criteria used to hire people, the type of coffee beans used, and the physical layout of stores.

Current polling data indicates that the qualities employers are the least concerned with in hiring young employees are:

Procter & Gamble decided to change the name of their product in Germany to the more common global name. Local customers no longer recognized a product that had previously been familiar, resulting in lost sales volume. This would be considered a serious ____________ mistake.

Howard Schultz, CEO of Starbucks, believes that its success is due to competitive spirit, ability to respond to customers' needs, and its ____________ process.

Many college instructors assign team projects because employers indicate the desire to hire graduates who know how to work in teams to perform their jobs. What are some of the teamwork competencies that are being developed when working as student teams?

How might you differentiate between the three levels of management? Give an example of each.

In a recent study of more than 400 organizations and 80,000 managers, the Gallup Organization found that the best managed companies used employee teams.

Communication competency is essential to effective managerial performance. Which of the following activities do not require this competency?

Anne Mulcahy, CEO of Xerox, learned that one of the first things you need to do as CEO of a company is to listen and learn from customers.

Typical job titles of top managers include all of the following except:

Martha Goodrum's promotion to manager of Cafe Express has been met with 70-hour workweeks starting at 3 a.m. She must meet a profit target by using company mandated sales strategies. What type of manager is Goodrum?

Dylan Summers tells his managers at Visa Card to invest at least 40 percent of their time in improving self-management of their own ethics, character, and conduct. Summers operates at the __________ level.

Alan Mulally, CEO of Ford Motor Company, has started _____________ to infuse a sense of innovation in the company.

A ___________ is a person who plans, organizes, directs, and controls the allocation of human, material, financial, and information resources in pursuit of the organization's goals.

Yoshi Ando recognizes the management challenges of alternative strategies and addresses them. What dimension of strategic action competency describes Ando?

_____________ is essential in order to work with people from other backgrounds.

Kayla Cook is a manager with Randalls. Her responsibilities partially include establishing target dates for products and developing evaluation criteria for performance. These responsibilities are primarily associated with _____________ management.

Employees at __________ are encouraged to treat customers like they would treat visitors in their own homes.

It takes all of the following managerial competencies to be a great manager except:

Which of the following statements is false?