Question 1

An organization is any structured group of people working independently to achieve certain goals.

Accepted Answer

A) True 
 B)False

Question 2

In the _________ process managers set standards of performance, measure current performance against those standards, take action to correct any deviations, and adjust the standards if necessary.

Accepted Answer

A)  planning 
B)  organizing 
C)  leading 
D)  controlling 
A)  planning 
B)  organizing 
C)  leading 
D)  controlling

Question 3

At the U.S. Postal Service, the degree of job specialization is low.

Accepted Answer

A) True 
 B)False

Question 4

_______________ managers supervise employees having expertise in one area.

Accepted Answer

A)  General 
B)  First-line 
C)  Functional 
D)  Executive 
A)  General 
B)  First-line 
C)  Functional 
D)  Executive

Question 5

Employees who fail to take advantage of development and training opportunities offered by the organization are considered derailed. The most common reasons for derailment are all of the following except:

Accepted Answer

A)  problems with interpersonal relationships 
B)  having too broad of a functional perspective 
C)  inability to lead a team 
D)  inability to learn, develop, and adapt 
A)  problems with interpersonal relationships 
B)  having too broad of a functional perspective 
C)  inability to lead a team 
D)  inability to learn, develop, and adapt

Question 6

A(n) ______________ has a structure and strives to achieve goals that individuals acting alone could not reach.

Accepted Answer

A)  organization 
B)  manager 
C)  competency 
D)  not-for-profit group 
A)  organization 
B)  manager 
C)  competency 
D)  not-for-profit group

Question 7

Top managers spend more than seventy-five percent of their day organizing and controlling the work of others.

Accepted Answer

A) True 
 B)False

Question 8

The term ____________refers to the tasks and activities involved in directing an organization or one of its units: planning, organizing, leading, and controlling.

Accepted Answer

A)  data processor 
B)  manager 
C)  management 
D)  functional coordinator 
A)  data processor 
B)  manager 
C)  management 
D)  functional coordinator

Question 9

L'Oréal was concerned about cultural acceptance of the company in China due to a (an)

Accepted Answer

A)  resistance to American products 
B)  lack of herbal ingredients 
C)  focus on modern make-up 
D)  insensitive marketing approach 
A)  resistance to American products 
B)  lack of herbal ingredients 
C)  focus on modern make-up 
D)  insensitive marketing approach

Question 10

Describe four of the six managerial competencies.

Accepted Answer

a. The ability to take the lead and work

Question 11

Jeff Bezos founded Amazon.com with a loan from his parents. Banks and venture capital firms would not loan to an internet startup company. Bezos is an example of the __________ required to face setbacks and risk failure in a new business.

Accepted Answer

A)  integrity and interest in the job 
B)  balance of work and life demands 
C)  strategic action 
D)  personal drive and resilience 
A)  integrity and interest in the job 
B)  balance of work and life demands 
C)  strategic action 
D)  personal drive and resilience

Question 12

When Anne Mulcahy joined Xerox, the company was financially solvent.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is true concerning informal communication?

Accepted Answer

A)  In China, building a social network is known as guanxi. 
B)  In Korea, a social network is known as kwankye. 
C)  Informal communication is often times delivered spontaneously. 
D)  All of the following are true concerning informal communication. 
A)  In China, building a social network is known as guanxi. 
B)  In Korea, a social network is known as kwankye. 
C)  Informal communication is often times delivered spontaneously. 
D)  All of the following are true concerning informal communication.

Question 14

Leslie Helms seems to spend days and nights working for General Electric. It seems that one night she may spend working late at the office and the next night entertaining business associates. Even when she goes home, Helms uses her study as a branch office. She is most likely fulfilling the role of .

Accepted Answer

A)  staff management 
B)  middle management 
C)  top management 
D)  board of director member 
A)  staff management 
B)  middle management 
C)  top management 
D)  board of director member

Question 15

A large electronics manufacturer has recently hired Susan Vining. Her responsibilities include motivating and disciplining project leaders, keeping track of performance and providing feedback, and improving communications and productivity of the various projects. These responsibilities are closely affiliated with ____________ management.

Accepted Answer

A)  project 
B)  first-line 
C)  middle 
D)  top 
A)  project 
B)  first-line 
C)  middle 
D)  top

Question 16

Xerox has successfully introduced numerous new products and services in high-growth areas.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is false concerning the teamwork competency?

Accepted Answer

A)  There should be a distinction between the team members and the team leader. 
B)  Designing a team is the first step for any team project. 
C)  Managers need to pay attention to team dynamics. 
D)  Teams that perform well have leaders who act as a coach, counselor, and mentor to other team members. 
A)  There should be a distinction between the team members and the team leader. 
B)  Designing a team is the first step for any team project. 
C)  Managers need to pay attention to team dynamics. 
D)  Teams that perform well have leaders who act as a coach, counselor, and mentor to other team members.

Question 18

When looking for an opportunity to expand Oracle's product line into software, Larry Ellison, CEO, viewed store sales as the main strategy.

Accepted Answer

A) True 
 B)False

Question 19

Holly Varni of Top's Bakery is responsible for directing and coordinating the activities of first-line managers. Holly's position would best be classified as a ________.

Accepted Answer

A)  top manager 
B)  second-line manager 
C)  project leader 
D)  middle manager 
A)  top manager 
B)  second-line manager 
C)  project leader 
D)  middle manager

Question 20

Communication competency is featured in the Container Store's "do-unto-others" philosophy in all of the following except:

Accepted Answer

A)  specialized information technology systems 
B)  formal training for all employees 
C)  management commitment to sharing information 
D)  sales and presentation skills 
A)  specialized information technology systems 
B)  formal training for all employees 
C)  management commitment to sharing information 
D)  sales and presentation skills

An organization is any structured group of people working independently to achieve certain goals.

In the _________ process managers set standards of performance, measure current performance against those standards, take action to correct any deviations, and adjust the standards if necessary.

At the U.S. Postal Service, the degree of job specialization is low.

_______________ managers supervise employees having expertise in one area.

Employees who fail to take advantage of development and training opportunities offered by the organization are considered derailed. The most common reasons for derailment are all of the following except:

A(n) ______________ has a structure and strives to achieve goals that individuals acting alone could not reach.

Top managers spend more than seventy-five percent of their day organizing and controlling the work of others.

The term ____________refers to the tasks and activities involved in directing an organization or one of its units: planning, organizing, leading, and controlling.

L'Oréal was concerned about cultural acceptance of the company in China due to a (an)

Describe four of the six managerial competencies.

Jeff Bezos founded Amazon.com with a loan from his parents. Banks and venture capital firms would not loan to an internet startup company. Bezos is an example of the __________ required to face setbacks and risk failure in a new business.

When Anne Mulcahy joined Xerox, the company was financially solvent.

Which of the following is true concerning informal communication?

Xerox has successfully introduced numerous new products and services in high-growth areas.

Which of the following is false concerning the teamwork competency?

When looking for an opportunity to expand Oracle's product line into software, Larry Ellison, CEO, viewed store sales as the main strategy.

Holly Varni of Top's Bakery is responsible for directing and coordinating the activities of first-line managers. Holly's position would best be classified as a ________.

Communication competency is featured in the Container Store's "do-unto-others" philosophy in all of the following except:

Learning From the History of Management Thought

Ethics and Social Responsibility

Assessing the Environment

Managing Globally

Fostering Entrepreneurship

Planning and Control

Fundamentals of Decision Making

Using Planning and Decision Aids

Achieving Organizational Control

Designing Organizations

Guiding Organizational Change and Innovation

Managing Human Resources

Motivating Emlpoyees

Dynamics of Leadership

Communicating Effectively

Working in Teams

Understanding Organizational Culture and Cultural Diversity

Filters

Exam 1: Developing Managerial Competencies

An organization is any structured group of people working independently to achieve certain goals.

In the _________ process managers set standards of performance, measure current performance against those standards, take action to correct any deviations, and adjust the standards if necessary.

At the U.S. Postal Service, the degree of job specialization is low.

_______________ managers supervise employees having expertise in one area.

Employees who fail to take advantage of development and training opportunities offered by the organization are considered derailed. The most common reasons for derailment are all of the following except:

A(n) ______________ has a structure and strives to achieve goals that individuals acting alone could not reach.

Top managers spend more than seventy-five percent of their day organizing and controlling the work of others.

The term ____________refers to the tasks and activities involved in directing an organization or one of its units: planning, organizing, leading, and controlling.

L'Oréal was concerned about cultural acceptance of the company in China due to a (an)

Describe four of the six managerial competencies.

Jeff Bezos founded Amazon.com with a loan from his parents. Banks and venture capital firms would not loan to an internet startup company. Bezos is an example of the __________ required to face setbacks and risk failure in a new business.

When Anne Mulcahy joined Xerox, the company was financially solvent.

Which of the following is true concerning informal communication?

Xerox has successfully introduced numerous new products and services in high-growth areas.

Which of the following is false concerning the teamwork competency?

When looking for an opportunity to expand Oracle's product line into software, Larry Ellison, CEO, viewed store sales as the main strategy.

Holly Varni of Top's Bakery is responsible for directing and coordinating the activities of first-line managers. Holly's position would best be classified as a ________.

Communication competency is featured in the Container Store's "do-unto-others" philosophy in all of the following except:

Learning From the History of Management Thought

Ethics and Social Responsibility

Assessing the Environment

Managing Globally

Fostering Entrepreneurship

Planning and Control

Fundamentals of Decision Making

Using Planning and Decision Aids

Achieving Organizational Control

Designing Organizations

Guiding Organizational Change and Innovation

Managing Human Resources

Motivating Emlpoyees

Dynamics of Leadership

Communicating Effectively

Working in Teams

Understanding Organizational Culture and Cultural Diversity

Filters