Question 1

Which of the following statements is ethically questionable?

Accepted Answer

A) Effective communication should reflect personal values and company standards of ethical conduct. 
B) Managers should be certain to distinguish their opinions from facts. 
C) Unpleasant ideas should be stated as tactfully as possible to preserve self-esteem of the reader. 
D) Facts can be exaggerated as long as the purpose of the message reflects the reader's best interest. 
A) Effective communication should reflect personal values and company standards of ethical conduct. 
B) Managers should be certain to distinguish their opinions from facts. 
C) Unpleasant ideas should be stated as tactfully as possible to preserve self-esteem of the reader. 
D) Facts can be exaggerated as long as the purpose of the message reflects the reader's best interest. D

Question 2

The politician seeking re-election referred to the importance of "revenue enhancements" for providing additional community services.This is an example of

Accepted Answer

A) Doublespeak or corporate speak 
B) Denotative meaning 
C) Cultural bias 
D) Emphatic tone 
A) Doublespeak or corporate speak 
B) Denotative meaning 
C) Cultural bias 
D) Emphatic tone A

Question 3

Sending e-cards should be reserved for personal communication and is not appropriate in business.

Accepted Answer

A) True 
 B)False  False

Question 4

Organizing a message before writing it

Accepted Answer

A) lengthens the time spent composing the message. 
B) ensures that ideas are presented clearly and logically. 
C) ensures that all ideas will receive equal emphasis. 
D) All of the above 
A) lengthens the time spent composing the message. 
B) ensures that ideas are presented clearly and logically. 
C) ensures that all ideas will receive equal emphasis. 
D) All of the above

Question 5

Christopher told his new employee that he developed a marketing campaign in his previous position.In fact,he actually was assigned to the marketing campaign after it was developed.Which ethical guideline did Christopher violate?

Accepted Answer

A) The message should not embellish or exaggerate the facts. 
B) Ideas should be expressed clearly and understandably. 
C) Viewpoint should be supported with objective facts. 
D) No ethical guideline was violated. 
A) The message should not embellish or exaggerate the facts. 
B) Ideas should be expressed clearly and understandably. 
C) Viewpoint should be supported with objective facts. 
D) No ethical guideline was violated.

Question 6

Jargon may be used effectively when communicating with colleagues in the same field.

Accepted Answer

A) True 
 B)False

Question 7

Perception is limited by previous experiences and attitudes toward the sender of the message.

Accepted Answer

A) True 
 B)False

Question 8

Organizing a message begins with considering your purpose and the receiver's likely reaction to the message.

Accepted Answer

A) True 
 B)False

Question 9

Embellishment or exaggeration is justified when needed for persuasive sales messages.

Accepted Answer

A) True 
 B)False

Question 10

A message that presents details and explanations before the main idea is arranged deductively.

Accepted Answer

A) True 
 B)False

Question 11

The writer of a long report that contains many ideas and sections will likely benefit from

Accepted Answer

A) the preparation of a planning outline. 
B) the development of a list of jargon to be included. 
C) the elimination of objective terms. 
D) All of the above. 
A) the preparation of a planning outline. 
B) the development of a list of jargon to be included. 
C) the elimination of objective terms. 
D) All of the above.

Question 12

A corporation searching for ways to improve its customer service should consider the age ranges of its customer service representatives as well as its customers.

Accepted Answer

A) True 
 B)False

Question 13

Which statement is true concerning connotative meaning?

Accepted Answer

A) Connotative meaning is the literal meaning most people assign to a word. 
B) Connotative words help to build positive human relations. 
C) Connotations exclude the sender's qualitative judgment. 
D) Connotations involve messages that are implied. 
A) Connotative meaning is the literal meaning most people assign to a word. 
B) Connotative words help to build positive human relations. 
C) Connotations exclude the sender's qualitative judgment. 
D) Connotations involve messages that are implied.

Question 14

In a deductive message,the most important information should be

Accepted Answer

A) placed at the very end of the message. 
B) placed at the beginning of the message. 
C) placed in the middle of the message. 
D) placed in all sections of the message. 
A) placed at the very end of the message. 
B) placed at the beginning of the message. 
C) placed in the middle of the message. 
D) placed in all sections of the message.

Question 15

Which of the following demonstrates a proper sensitivity in wording?

Accepted Answer

A) The black workers supply the manpower we need to get the task accomplished. 
B) It was time for the 62-year-old judge to leave his position. 
C) The administration has accepted six of the new executive's recommendations. 
D) Only the overweight customers remained at the buffet after the first hour. 
A) The black workers supply the manpower we need to get the task accomplished. 
B) It was time for the 62-year-old judge to leave his position. 
C) The administration has accepted six of the new executive's recommendations. 
D) Only the overweight customers remained at the buffet after the first hour.

Question 16

Using words that infer the communicator is on a superior level as compared to the receiver's inferior level is known as

Accepted Answer

A) condescending. 
B) using euphemisms. 
C) stating dysphemisms. 
D) being connotative. 
A) condescending. 
B) using euphemisms. 
C) stating dysphemisms. 
D) being connotative.

Question 17

Which is NOT recommended when communicating with or about people with disabilities?

Accepted Answer

A) Refer to the disability first and the person second. 
B) Avoid words that are negative or judgmental, such as handicap, unfortunate, afflicted, and victim. 
C) When describing people without disabilities, use the word typical rather than normal. 
D) All are recommended. 
A) Refer to the disability first and the person second. 
B) Avoid words that are negative or judgmental, such as handicap, unfortunate, afflicted, and victim. 
C) When describing people without disabilities, use the word typical rather than normal. 
D) All are recommended.

Question 18

Both good-news and routine news messages follow the deductive pattern.

Accepted Answer

A) True 
 B)False

Question 19

A message that will not likely interest the receiver should be organized in a deductive order.

Accepted Answer

A) True 
 B)False

Question 20

Baby boomers are also known as "latchkey kids" and are typically skeptical of authority.

Accepted Answer

A) True 
 B)False

Which of the following statements is ethically questionable?

The politician seeking re-election referred to the importance of "revenue enhancements" for providing additional community services.This is an example of

Sending e-cards should be reserved for personal communication and is not appropriate in business.

Organizing a message before writing it

Christopher told his new employee that he developed a marketing campaign in his previous position.In fact,he actually was assigned to the marketing campaign after it was developed.Which ethical guideline did Christopher violate?

Jargon may be used effectively when communicating with colleagues in the same field.

Perception is limited by previous experiences and attitudes toward the sender of the message.

Organizing a message begins with considering your purpose and the receiver's likely reaction to the message.

Embellishment or exaggeration is justified when needed for persuasive sales messages.

A message that presents details and explanations before the main idea is arranged deductively.

The writer of a long report that contains many ideas and sections will likely benefit from

A corporation searching for ways to improve its customer service should consider the age ranges of its customer service representatives as well as its customers.

Which statement is true concerning connotative meaning?

In a deductive message,the most important information should be

Which of the following demonstrates a proper sensitivity in wording?

Using words that infer the communicator is on a superior level as compared to the receiver's inferior level is known as

Which is NOT recommended when communicating with or about people with disabilities?

Both good-news and routine news messages follow the deductive pattern.

A message that will not likely interest the receiver should be organized in a deductive order.

Baby boomers are also known as "latchkey kids" and are typically skeptical of authority.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

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Exam 3: Planning Spoken and Written Messages

Which of the following statements is ethically questionable?

The politician seeking re-election referred to the importance of "revenue enhancements" for providing additional community services.This is an example of

Sending e-cards should be reserved for personal communication and is not appropriate in business.

Organizing a message before writing it

Christopher told his new employee that he developed a marketing campaign in his previous position.In fact,he actually was assigned to the marketing campaign after it was developed.Which ethical guideline did Christopher violate?

Jargon may be used effectively when communicating with colleagues in the same field.

Perception is limited by previous experiences and attitudes toward the sender of the message.

Organizing a message begins with considering your purpose and the receiver's likely reaction to the message.

Embellishment or exaggeration is justified when needed for persuasive sales messages.

A message that presents details and explanations before the main idea is arranged deductively.

The writer of a long report that contains many ideas and sections will likely benefit from

A corporation searching for ways to improve its customer service should consider the age ranges of its customer service representatives as well as its customers.

Which statement is true concerning connotative meaning?

In a deductive message,the most important information should be

Which of the following demonstrates a proper sensitivity in wording?

Using words that infer the communicator is on a superior level as compared to the receiver's inferior level is known as

Which is NOT recommended when communicating with or about people with disabilities?

Both good-news and routine news messages follow the deductive pattern.

A message that will not likely interest the receiver should be organized in a deductive order.

Baby boomers are also known as "latchkey kids" and are typically skeptical of authority.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Extension Course Pretest

Filters