Question 1

Two or three employees working on a report at the same time using an electronic whiteboard would be an example of the use of ____ software.

Accepted Answer

A) graphics 
B) presentation 
C) collaborative 
D) desktop publishing 
A) graphics 
B) presentation 
C) collaborative 
D) desktop publishing C

Question 2

In confronting the international problems caused by lack of language training,the MOST useful advice for North Americans is to

Accepted Answer

A) be glad that English is used so widely for business transactions and not be overly concerned with the need for knowing other languages. 
B) try to acquire second language skills if possible, or at least learn a few words in the language of your audience. 
C) expect business representatives of other countries to know English. 
D) always travel with an interpreter. 
A) be glad that English is used so widely for business transactions and not be overly concerned with the need for knowing other languages. 
B) try to acquire second language skills if possible, or at least learn a few words in the language of your audience. 
C) expect business representatives of other countries to know English. 
D) always travel with an interpreter. B

Question 3

A benefit of videoconferencing is that it restores the nonverbal elements of interpersonal communication that are lost over the telephone.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following is NOT an advantage of email?

Accepted Answer

A) Avoid playing "telephone tag." 
B) Reduce expenses related to sending messages to multiple recipients. 
C) Achieve quick message delivery. 
D) Replace the need for personal conversation. 
A) Avoid playing "telephone tag." 
B) Reduce expenses related to sending messages to multiple recipients. 
C) Achieve quick message delivery. 
D) Replace the need for personal conversation.

Question 5

Three basic purpose of communication are to feel,sense,and influence.

Accepted Answer

A) True 
 B)False

Question 6

In a distributed leadership team environment,the role of the leader is BEST described as

Accepted Answer

A) the leader remaining in the position until the team is dissolved. 
B) any member of the team becoming the leader at various times. 
C) a non-existent role. 
D) the leader being dictatorial when needed. 
A) the leader remaining in the position until the team is dissolved. 
B) any member of the team becoming the leader at various times. 
C) a non-existent role. 
D) the leader being dictatorial when needed.

Question 7

The single most important aspect of successful teamwork is

Accepted Answer

A) shared leadership. 
B) diversity of group members. 
C) effective communication. 
D) problem solving and consensus. 
A) shared leadership. 
B) diversity of group members. 
C) effective communication. 
D) problem solving and consensus.

Question 8

Which of the following is FALSE concerning the diverse workplace?

Accepted Answer

A) The increased number of women in the workplace has decreased the incidence of sexual harassment charges. 
B) Age diversity can lead to misunderstandings due to various differences in perceptions, values, and communication styles of the generations. 
C) People from different backgrounds invariably bring different values, attitudes, and perceptions to the workplace. 
D) Several generations will be required for us to learn to deal effectively with an ethnically diverse workforce. 
A) The increased number of women in the workplace has decreased the incidence of sexual harassment charges. 
B) Age diversity can lead to misunderstandings due to various differences in perceptions, values, and communication styles of the generations. 
C) People from different backgrounds invariably bring different values, attitudes, and perceptions to the workplace. 
D) Several generations will be required for us to learn to deal effectively with an ethnically diverse workforce.

Question 9

Upward communication from lower organizational levels to management involves risk since it is generally feedback to downward communication.

Accepted Answer

A) True 
 B)False

Question 10

Differences in education level,experience,and culture or distractions such as noise,uncomfortable room temperature,and interruptions are examples of

Accepted Answer

A) feedback. 
B) interference. 
C) interception. 
D) decoding. 
A) feedback. 
B) interference. 
C) interception. 
D) decoding.

Question 11

Which of the following are NOT barriers to intercultural communication?

Accepted Answer

A) Ethnocentrism, stereotypes, and translation limitations 
B) Chronemics, proxemics, and kinesics 
C) Synergy, decentralized decision making, and cross functional teams 
D) All of the above are barriers 
A) Ethnocentrism, stereotypes, and translation limitations 
B) Chronemics, proxemics, and kinesics 
C) Synergy, decentralized decision making, and cross functional teams 
D) All of the above are barriers

Question 12

A limitation of language translation is that some words do not have an equivalent meaning in another language.

Accepted Answer

A) True 
 B)False

Question 13

Data integrity refers to which of the following advantages of databases?

Accepted Answer

A) The ability to organize large amounts of data 
B) The assurance that data will be accurate and complete 
C) The assurance that the data are secure because access to a database is controlled through several built-in data security features 
D) The assurance that data can be transmitted quickly and efficiently over long distances 
A) The ability to organize large amounts of data 
B) The assurance that data will be accurate and complete 
C) The assurance that the data are secure because access to a database is controlled through several built-in data security features 
D) The assurance that data can be transmitted quickly and efficiently over long distances

Question 14

In successful teams,leadership is likely to be shared,which requires more direct and effective communication within the organization.

Accepted Answer

A) True 
 B)False

Question 15

A supervisor notices than an employee has been late to work for three days this week.What is the BEST way for the supervisor do to foster open communication?

Accepted Answer

A) Call the employee to ask him or her about the lateness. 
B) Write the employee a disciplinary memorandum about the lateness. 
C) Meet with the employee face-to-face to discuss the lateness. 
D) Send the employee an email message about his or her lateness. 
A) Call the employee to ask him or her about the lateness. 
B) Write the employee a disciplinary memorandum about the lateness. 
C) Meet with the employee face-to-face to discuss the lateness. 
D) Send the employee an email message about his or her lateness.

Question 16

Organizations that have shifted towards team structure typically believe that the team process will result in

Accepted Answer

A) rewards based on team performance alone. 
B) rewards based on individual effort and team performance. 
C) increased mediocrity. 
D) reduction in personal effort. 
A) rewards based on team performance alone. 
B) rewards based on individual effort and team performance. 
C) increased mediocrity. 
D) reduction in personal effort.

Question 17

If the sender uses words the receiver does not understand,the receiver will have difficulty encoding the message.

Accepted Answer

A) True 
 B)False

Question 18

The passage of recent federal legislation has assured that privacy will not be threatened by technology advancements.

Accepted Answer

A) True 
 B)False

Question 19

List six barriers to intercultural communication and provide an example of each barrier.

Accepted Answer

Six barriers to intercultural communicat

Question 20

The sender's primary objective is to decode the message so that the message received is as close as possible to the message that is sent.

Accepted Answer

A) True 
 B)False

Two or three employees working on a report at the same time using an electronic whiteboard would be an example of the use of ____ software.

In confronting the international problems caused by lack of language training,the MOST useful advice for North Americans is to

A benefit of videoconferencing is that it restores the nonverbal elements of interpersonal communication that are lost over the telephone.

Which of the following is NOT an advantage of email?

Three basic purpose of communication are to feel,sense,and influence.

In a distributed leadership team environment,the role of the leader is BEST described as

The single most important aspect of successful teamwork is

Which of the following is FALSE concerning the diverse workplace?

Upward communication from lower organizational levels to management involves risk since it is generally feedback to downward communication.

Differences in education level,experience,and culture or distractions such as noise,uncomfortable room temperature,and interruptions are examples of

Which of the following are NOT barriers to intercultural communication?

A limitation of language translation is that some words do not have an equivalent meaning in another language.

Data integrity refers to which of the following advantages of databases?

In successful teams,leadership is likely to be shared,which requires more direct and effective communication within the organization.

A supervisor notices than an employee has been late to work for three days this week.What is the BEST way for the supervisor do to foster open communication?

Organizations that have shifted towards team structure typically believe that the team process will result in

If the sender uses words the receiver does not understand,the receiver will have difficulty encoding the message.

The passage of recent federal legislation has assured that privacy will not be threatened by technology advancements.

List six barriers to intercultural communication and provide an example of each barrier.

The sender's primary objective is to decode the message so that the message received is as close as possible to the message that is sent.

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

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Exam 1: Establishing a Framework for Business Communication

Two or three employees working on a report at the same time using an electronic whiteboard would be an example of the use of ____ software.

In confronting the international problems caused by lack of language training,the MOST useful advice for North Americans is to

A benefit of videoconferencing is that it restores the nonverbal elements of interpersonal communication that are lost over the telephone.

Which of the following is NOT an advantage of email?

Three basic purpose of communication are to feel,sense,and influence.

In a distributed leadership team environment,the role of the leader is BEST described as

The single most important aspect of successful teamwork is

Which of the following is FALSE concerning the diverse workplace?

Upward communication from lower organizational levels to management involves risk since it is generally feedback to downward communication.

Differences in education level,experience,and culture or distractions such as noise,uncomfortable room temperature,and interruptions are examples of

Which of the following are NOT barriers to intercultural communication?

A limitation of language translation is that some words do not have an equivalent meaning in another language.

Data integrity refers to which of the following advantages of databases?

In successful teams,leadership is likely to be shared,which requires more direct and effective communication within the organization.

A supervisor notices than an employee has been late to work for three days this week.What is the BEST way for the supervisor do to foster open communication?

Organizations that have shifted towards team structure typically believe that the team process will result in

If the sender uses words the receiver does not understand,the receiver will have difficulty encoding the message.

The passage of recent federal legislation has assured that privacy will not be threatened by technology advancements.

List six barriers to intercultural communication and provide an example of each barrier.

The sender's primary objective is to decode the message so that the message received is as close as possible to the message that is sent.

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Extension Course Pretest

Filters