Question 1

You are sending a letter to Juan Santiago at Rowden Power Company.How should the salutation be expressed?

Accepted Answer

A) Dear Sir 
B) Dear Mr.Santiago 
C) Ladies and Gentlemen 
D) Dear Juan Santiago 
A) Dear Sir 
B) Dear Mr.Santiago 
C) Ladies and Gentlemen 
D) Dear Juan Santiago B

Question 2

Which of the following applies to paragraph indention?

Accepted Answer

A) Indented paragraphs are required in the modified block format. 
B) Indented paragraphs are optional in the block style. 
C) Indented paragraphs are optional in the modified block format. 
D) Indented paragraphs are never used in a business letter. 
A) Indented paragraphs are required in the modified block format. 
B) Indented paragraphs are optional in the block style. 
C) Indented paragraphs are optional in the modified block format. 
D) Indented paragraphs are never used in a business letter. C

Question 3

Unless required by company policy,reference initials can be omitted when the writer also keys the letter.

Accepted Answer

A) True 
 B)False  True

Question 4

The letter address

Accepted Answer

A) precedes the dateline. 
B) omits all personal and professional titles. 
C) includes the writer's full address. 
D) includes a courtesy or professional title of the recipient. 
A) precedes the dateline. 
B) omits all personal and professional titles. 
C) includes the writer's full address. 
D) includes a courtesy or professional title of the recipient.

Question 5

Which address below complies with traditional U.S.Postal Service format recommendation?

Accepted Answer

A) Ms Janet Evans 117 Evergreen Drive
St)Louis, MO 64501-1170 
B) MS.JANET EVANS 117 EVERGREEN DRIVE
ST LOUIS, MO 64501-1170 
C) MS JANET EVANS 117 EVERGREEN DRIVE
ST LOUIS MO 64501 1170 
D) All of the above comply. 
A) Ms Janet Evans 117 Evergreen Drive
St)Louis, MO 64501-1170 
B) MS.JANET EVANS 117 EVERGREEN DRIVE
ST LOUIS, MO 64501-1170 
C) MS JANET EVANS 117 EVERGREEN DRIVE
ST LOUIS MO 64501 1170 
D) All of the above comply.

Question 6

You will send a copy of a letter addressed to Mr.Samuel Elder to Marianne Delano.How should you key this information on the letter?

Accepted Answer

A) copy Marianne Delano 
B) c Marianne Delano 
C) c Ms.Marianne Delano 
D) cc Mr.Samuel Elder, Ms.Marianne Delano 
A) copy Marianne Delano 
B) c Marianne Delano 
C) c Ms.Marianne Delano 
D) cc Mr.Samuel Elder, Ms.Marianne Delano

Question 7

A subject line

Accepted Answer

A) is used only when composing a memo or email message. 
B) sets the stage for the receiver to understand the message. 
C) directs a document to a specific person. 
D) provides a record of how the document was sent. 
A) is used only when composing a memo or email message. 
B) sets the stage for the receiver to understand the message. 
C) directs a document to a specific person. 
D) provides a record of how the document was sent.

Question 8

Email is very beneficial in business communication when it used correctly.Give four guidelines for formatting professional email messages.

Accepted Answer

1.Include an appropriate salutation and

Question 9

A major difference between the memorandum format and the letter format is

Accepted Answer

A) the memo omits the salutation and complimentary close. 
B) the memo double spaces paragraphs. 
C) the memo omits reference initials. 
D) the memo must be printed on a memo form. 
A) the memo omits the salutation and complimentary close. 
B) the memo double spaces paragraphs. 
C) the memo omits reference initials. 
D) the memo must be printed on a memo form.

Question 10

When addressing an envelope for a U.S.destination,the last line contains

Accepted Answer

A) the city. 
B) the state. 
C) the nine-digit zip code. 
D) all of the above. 
A) the city. 
B) the state. 
C) the nine-digit zip code. 
D) all of the above.

Question 11

Emoticons can be used in email to lighten the mood and compensate the lack of nonverbal cues.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is true about modified block style?

Accepted Answer

A) It is a newer, simpler style than block. 
B) Paragraphs may be indented one-half inch. 
C) All lines must begin at the left margin. 
D) All of the above are true. 
A) It is a newer, simpler style than block. 
B) Paragraphs may be indented one-half inch. 
C) All lines must begin at the left margin. 
D) All of the above are true.

Question 13

Calibri is a contemporary default font that is replacing Times New Roman.

Accepted Answer

A) True 
 B)False

Question 14

You are writing an email message to your company supervisor to obtain approval for a budget expenditure.The most appropriate salutation and complimentary close would be

Accepted Answer

A) Dear sir; Sincerely 
B) Hi!; Later 
C) The salutation and complimentary close are omitted 
D) Max; Thank you 
A) Dear sir; Sincerely 
B) Hi!; Later 
C) The salutation and complimentary close are omitted 
D) Max; Thank you

Question 15

Activating the widow-orphan protection feature prevents single lines of a paragraph at the top or bottom of a page in a multiple-page document.

Accepted Answer

A) True 
 B)False

Question 16

When an attention line is used in a letter,it appears as the first line of the letter address.

Accepted Answer

A) True 
 B)False

Question 17

Which is FALSE concerning the positioning of a letter?

Accepted Answer

A) Short letters of one or two paragraphs are centered on the page. 
B) Longer letters begin 2 inches from the top of the page. 
C) Side margins may be adjusted to improve appearance. 
D) All of the above are true. 
A) Short letters of one or two paragraphs are centered on the page. 
B) Longer letters begin 2 inches from the top of the page. 
C) Side margins may be adjusted to improve appearance. 
D) All of the above are true.

Question 18

In the formal memorandum format,the writer signs his or her name below the typed message.

Accepted Answer

A) True 
 B)False

Question 19

You are addressing a letter for delivery in the state of Michigan.Per U.S.Postal Service guidelines,you key:

Accepted Answer

A) MI, the appropriate two-letter abbreviation. 
B) Michigan, spelled out. 
C) Mich., abbreviated. 
D) MICHIGAN, spelled out in all caps. 
A) MI, the appropriate two-letter abbreviation. 
B) Michigan, spelled out. 
C) Mich., abbreviated. 
D) MICHIGAN, spelled out in all caps.

Question 20

A watermark on business stationery detracts from the impression of quality.

Accepted Answer

A) True 
 B)False

You are sending a letter to Juan Santiago at Rowden Power Company.How should the salutation be expressed?

Which of the following applies to paragraph indention?

Unless required by company policy,reference initials can be omitted when the writer also keys the letter.

The letter address

Which address below complies with traditional U.S.Postal Service format recommendation?

You will send a copy of a letter addressed to Mr.Samuel Elder to Marianne Delano.How should you key this information on the letter?

A subject line

Email is very beneficial in business communication when it used correctly.Give four guidelines for formatting professional email messages.

A major difference between the memorandum format and the letter format is

When addressing an envelope for a U.S.destination,the last line contains

Emoticons can be used in email to lighten the mood and compensate the lack of nonverbal cues.

Which of the following is true about modified block style?

Calibri is a contemporary default font that is replacing Times New Roman.

You are writing an email message to your company supervisor to obtain approval for a budget expenditure.The most appropriate salutation and complimentary close would be

Activating the widow-orphan protection feature prevents single lines of a paragraph at the top or bottom of a page in a multiple-page document.

When an attention line is used in a letter,it appears as the first line of the letter address.

Which is FALSE concerning the positioning of a letter?

In the formal memorandum format,the writer signs his or her name below the typed message.

You are addressing a letter for delivery in the state of Michigan.Per U.S.Postal Service guidelines,you key:

A watermark on business stationery detracts from the impression of quality.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Referencing Styles

Language Review and Exercises

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Exam 15: Document Format and Layout Guide

You are sending a letter to Juan Santiago at Rowden Power Company.How should the salutation be expressed?

Which of the following applies to paragraph indention?

Unless required by company policy,reference initials can be omitted when the writer also keys the letter.

The letter address

Which address below complies with traditional U.S.Postal Service format recommendation?

You will send a copy of a letter addressed to Mr.Samuel Elder to Marianne Delano.How should you key this information on the letter?

A subject line

Email is very beneficial in business communication when it used correctly.Give four guidelines for formatting professional email messages.

A major difference between the memorandum format and the letter format is

When addressing an envelope for a U.S.destination,the last line contains

Emoticons can be used in email to lighten the mood and compensate the lack of nonverbal cues.

Which of the following is true about modified block style?

Calibri is a contemporary default font that is replacing Times New Roman.

You are writing an email message to your company supervisor to obtain approval for a budget expenditure.The most appropriate salutation and complimentary close would be

Activating the widow-orphan protection feature prevents single lines of a paragraph at the top or bottom of a page in a multiple-page document.

When an attention line is used in a letter,it appears as the first line of the letter address.

Which is FALSE concerning the positioning of a letter?

In the formal memorandum format,the writer signs his or her name below the typed message.

You are addressing a letter for delivery in the state of Michigan.Per U.S.Postal Service guidelines,you key:

A watermark on business stationery detracts from the impression of quality.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Extension Course Pretest

Filters