Exam 2: Focusing on Interpersonal and Group Communication

The terms role and status are used interchangeably to indicate the part people play in the organization.

Despite the growth in popularity of electronic meetings,face-to-face meetings continue to be the most-used meeting format in most organizations.

Guidelines for effective meetings include

A student who is listening to instructions for a homework assignment should be using casual listening skills.

In a flat organization structure,communicating among the cross-disciplinary teams becomes more important than upward and downward communication.

People constantly send meaning through kinesic communication which is expressed by nonverbal behavior.

After earning a scholarship for your superior grades in school,you receive a congratulatory letter from the dean.This communication interaction would be considered

According to the situational leadership model,a leader who listens,communicates,recognizes,and encourages is demonstrating directive behavior.

Describe five positive team roles.How does their presence in a team help conteract negative roles that might emerge?

In the traditional Japanese culture,business people consider direct eye contact disrespectful or aggressive.

In Total Quality Management (TQM)programs,the emphasis is on

In your management training classes,you have noticed that a significant number of trainees seem to be gaining little value from the sessions.Devise an activity that emphasizes how poor listening habits undermine effective communication.

Negative Metacommunications In the past few months,Rhamel has frequently called in sick to work.He has received medical treatment for a respiratory infection,but the infection continues to reoccur.He has missed several important deadlines and his sick leave is dwindling quickly.Rhamel's supervisor has been patient and supportive through this illness,but other employees have recently been asked to handle Rhamel's work in addition to their own workload.Co-workers have started to feel resentful and this is evident in their nonverbal communication with Rhamel when he is at work.Give two examples of negative metacommunication and three examples of kinesic messages that coworkers may communicate to Rhamel that express their frustration and resentment.

Which of the following is NOT a bad listening habit?

As a student,you are concerned with making a good grade in your economics class.However,instead of taking copious notes,you outline the major points and try to listen and watch the speaker as much as possible.What type of listening are you engaged in?

You are a U.S.businessperson who has just completed a successful agreement with a Japanese client.As a gesture of friendship,you pat the back of your Japanese client.How is he likely to react?

You are about to conduct a formal meeting with 25 attendees in the boardroom.What guide would you use to ensure orderly communication of ideas and participation?

Effective Communication with Telecommuter Sue has worked from home for four years,taking phone orders for a national catalog retailer.Sue feels unappreciated for her efforts and detached from management and coworkers.In times past,Sue's performance had been very efficient,responsible,on-time,and reliable.Lately,however,her performance has faltered.Monitors listening in to her calls find she is not selling the new additional offers,as now is required.Using the theories discussed in the chapter as a basis for comment,how would you as Sue's supervisor motivate her to higher productivity and satisfaction?

Which of the following statements about nonverbal messages is FALSE?

You are the supervisor of an employee who just learned that she did not receive the promotion she had anticipated.You call her into your office and ask her to discuss her reaction.What type of listening are you engaged in?