Question 1

How can proofreading be seen as an ethical responsibility of a communicator?

Accepted Answer

Errors in writing can not only be embarrassing but can also lead to negative financial consequences.Errors in spelling,format,and content can create a negative mind set about the communicator and the firm he or she represents.Transpositions in numbers and similar errors can result in incorrect transmission of financial information,causing loss of sales or legally enforceable mistakes.Communicators are ethically bound to check their work so as to not create liability for themselves or the organizations they represent.

Question 2

In a document that follows the deductive pattern,the topic sentence

Accepted Answer

A) precedes the details. 
B) comes after the details. 
C) contains the details. 
D) leaves out any details. 
A) precedes the details. 
B) comes after the details. 
C) contains the details. 
D) leaves out any details. A

Question 3

Explain how writing a document in Plain English increases its effectiveness.

Accepted Answer

Using Plain English assures the orderly and clear presentation of complex information so that the audience has the best possible chance of understanding; it presents information to meet the audience's needs.A Plain English document uses words economically and at a level that the audience can understand.Its sentence structure is tight.Its tone approachable and direct.Its design visually appealing.A Plain English document is easy to read and looks like it is meant to be read.

Question 4

Which of the following is an adequate reason for choosing passive voice?

Accepted Answer

A) To emphasize the "you" focus 
B) To avoid assessing blame 
C) To make the sentence more emphatic 
D) To make the sentence more descriptive 
A) To emphasize the "you" focus 
B) To avoid assessing blame 
C) To make the sentence more emphatic 
D) To make the sentence more descriptive

Question 5

To write effectively at your computer,

Accepted Answer

A) integrate the thinking and writing processes by adding, cutting, and moving text. 
B) use the thesaurus feature to double-check spelling. 
C) avoid the use of color and themes. 
D) adjust point sizes, fonts and spacing to make your document appear longer. 
A) integrate the thinking and writing processes by adding, cutting, and moving text. 
B) use the thesaurus feature to double-check spelling. 
C) avoid the use of color and themes. 
D) adjust point sizes, fonts and spacing to make your document appear longer.

Question 6

Writing a message with a reading index appropriate to the audience guarantees that the message will be understood.

Accepted Answer

A) True 
 B)False

Question 7

Writer's pride of ownership is a desirable characteristic that results when the business writer takes sole responsibility for checking the accuracy of material he/she has written.

Accepted Answer

A) True 
 B)False

Question 8

Your team has completed its analytical report for presentation to the board of directors.Which of the following should be checked in the final proofreading of the report?

Accepted Answer

A) Content, organization, and style 
B) Mechanics 
C) Format and layout 
D) All of the above 
A) Content, organization, and style 
B) Mechanics 
C) Format and layout 
D) All of the above

Question 9

Writer's pride of ownership refers to

Accepted Answer

A) the writer's desire to assure the total accuracy of each document created. 
B) the reluctance many writers have in sharing their writing with others and accepting constructive criticism about it. 
C) the writer's reluctance to share privileged information with the reader. 
D) the fact that documents belong solely to the author, not the organization. 
A) the writer's desire to assure the total accuracy of each document created. 
B) the reluctance many writers have in sharing their writing with others and accepting constructive criticism about it. 
C) the writer's reluctance to share privileged information with the reader. 
D) the fact that documents belong solely to the author, not the organization.

Question 10

Which of the following is NOT an effective use of collaborative technologies to support work teams?

Accepted Answer

A) Using bulletin boards to discuss team projects 
B) Using a group calendar functions to facilitate meeting scheduling 
C) Using software to monitor project progress by team member and task 
D) All are effective uses of collaborative technologies. 
A) Using bulletin boards to discuss team projects 
B) Using a group calendar functions to facilitate meeting scheduling 
C) Using software to monitor project progress by team member and task 
D) All are effective uses of collaborative technologies.

Question 11

Chunking breaks text down into blocks of information,introduces reader-friendly white space,and increases retention by as much as 50 percent.

Accepted Answer

A) True 
 B)False

Question 12

Techniques to emphasize important ideas include which of the following?

Accepted Answer

A) Repetition 
B) Passive voice 
C) Inductive order 
D) All of the above 
A) Repetition 
B) Passive voice 
C) Inductive order 
D) All of the above

Question 13

Roberto's 10-page report on emerging international markets contains important information that needs emphasis for the readers.Which of the following techniques would LEAST improve the readability of the report?

Accepted Answer

A) Enumerated or bulleted lists 
B) Major and minor headings that are equally emphasized. 
C) Tables and graphs 
D) Short talking headings 
A) Enumerated or bulleted lists 
B) Major and minor headings that are equally emphasized. 
C) Tables and graphs 
D) Short talking headings

Question 14

A spell check function in a word processing program may not catch the error in "There work was incomplete."

Accepted Answer

A) True 
 B)False

Question 15

When writing a business message,you generally should generally

Accepted Answer

A) write at the exact grade level of the receiver. 
B) manually calculate the readability level of every message. 
C) write well within the reading level of the audience. 
D) write what you need to say and not consider readability. 
A) write at the exact grade level of the receiver. 
B) manually calculate the readability level of every message. 
C) write well within the reading level of the audience. 
D) write what you need to say and not consider readability.

Question 16

Which of the following is the MOST effective heading in a memo report to employees?

Accepted Answer

A) Employee Benefits 
B) Benefits Will Undergo Radical Alterations in Forthcoming Fiscal Year 
C) Benefit Cuts 
D) How Do Benefit Changes Affect You? 
A) Employee Benefits 
B) Benefits Will Undergo Radical Alterations in Forthcoming Fiscal Year 
C) Benefit Cuts 
D) How Do Benefit Changes Affect You?

Question 17

Which of the following is true of text chunking in documents?

Accepted Answer

A) Enumerated lists decrease visual attention given to paragraphed material. 
B) Numerals are generally preferred over bullets. 
C) Chunking makes the page look more organized and increases retention by 50 percent. 
D) Placing a number, letter, or bullet before elements in a series reduces readers' attention to material. 
A) Enumerated lists decrease visual attention given to paragraphed material. 
B) Numerals are generally preferred over bullets. 
C) Chunking makes the page look more organized and increases retention by 50 percent. 
D) Placing a number, letter, or bullet before elements in a series reduces readers' attention to material.

Question 18

Which of the following sentences reflects the use of active voice?

Accepted Answer

A) The new product line was developed by the Research and Development department. 
B) The secretary was promoted by her supervisor to an assistant position. 
C) The land developer signed the contract yesterday. 
D) It was determined that sales have fallen significantly. 
A) The new product line was developed by the Research and Development department. 
B) The secretary was promoted by her supervisor to an assistant position. 
C) The land developer signed the contract yesterday. 
D) It was determined that sales have fallen significantly.

Question 19

Which of the following is NOT an effective way to revise and proofread your message?

Accepted Answer

A) Proofread the messages as many times as necessary until you cannot see any additional ways to improve it. 
B) Allow someone else to read your message to judge its content, style, and accuracy. 
C) Look for receiver-centeredness in your message as part of the revising process. 
D) All of the above are appropriate advice. 
A) Proofread the messages as many times as necessary until you cannot see any additional ways to improve it. 
B) Allow someone else to read your message to judge its content, style, and accuracy. 
C) Look for receiver-centeredness in your message as part of the revising process. 
D) All of the above are appropriate advice.

Question 20

Explain the value of using the reading level feature when word processing a document.

Accepted Answer

The reading level uses the sentence leng

How can proofreading be seen as an ethical responsibility of a communicator?

In a document that follows the deductive pattern,the topic sentence

Explain how writing a document in Plain English increases its effectiveness.

Which of the following is an adequate reason for choosing passive voice?

To write effectively at your computer,

Writing a message with a reading index appropriate to the audience guarantees that the message will be understood.

Writer's pride of ownership is a desirable characteristic that results when the business writer takes sole responsibility for checking the accuracy of material he/she has written.

Your team has completed its analytical report for presentation to the board of directors.Which of the following should be checked in the final proofreading of the report?

Writer's pride of ownership refers to

Which of the following is NOT an effective use of collaborative technologies to support work teams?

Chunking breaks text down into blocks of information,introduces reader-friendly white space,and increases retention by as much as 50 percent.

Techniques to emphasize important ideas include which of the following?

Roberto's 10-page report on emerging international markets contains important information that needs emphasis for the readers.Which of the following techniques would LEAST improve the readability of the report?

A spell check function in a word processing program may not catch the error in "There work was incomplete."

When writing a business message,you generally should generally

Which of the following is the MOST effective heading in a memo report to employees?

Which of the following is true of text chunking in documents?

Which of the following sentences reflects the use of active voice?

Which of the following is NOT an effective way to revise and proofread your message?

Explain the value of using the reading level feature when word processing a document.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Extension Course Pretest

Filters

Exam 4: Preparing Spoken and Written Messages

How can proofreading be seen as an ethical responsibility of a communicator?

In a document that follows the deductive pattern,the topic sentence

Explain how writing a document in Plain English increases its effectiveness.

Which of the following is an adequate reason for choosing passive voice?

To write effectively at your computer,

Writing a message with a reading index appropriate to the audience guarantees that the message will be understood.

Writer's pride of ownership is a desirable characteristic that results when the business writer takes sole responsibility for checking the accuracy of material he/she has written.

Your team has completed its analytical report for presentation to the board of directors.Which of the following should be checked in the final proofreading of the report?

Writer's pride of ownership refers to

Which of the following is NOT an effective use of collaborative technologies to support work teams?

Chunking breaks text down into blocks of information,introduces reader-friendly white space,and increases retention by as much as 50 percent.

Techniques to emphasize important ideas include which of the following?

Roberto's 10-page report on emerging international markets contains important information that needs emphasis for the readers.Which of the following techniques would LEAST improve the readability of the report?

A spell check function in a word processing program may not catch the error in "There work was incomplete."

When writing a business message,you generally should generally

Which of the following is the MOST effective heading in a memo report to employees?

Which of the following is true of text chunking in documents?

Which of the following sentences reflects the use of active voice?

Which of the following is NOT an effective way to revise and proofread your message?

Explain the value of using the reading level feature when word processing a document.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Extension Course Pretest

Filters