Question 1

Email messages should be limited to one topic because

Accepted Answer

A) some computers cannot display longer messages. 
B) an email message should not contain competing ideas. 
C) the recipient might forget to respond to multiple points discussed. 
D) messages with multiple topics take too long to type. 
A) some computers cannot display longer messages. 
B) an email message should not contain competing ideas. 
C) the recipient might forget to respond to multiple points discussed. 
D) messages with multiple topics take too long to type. C

Question 2

Discuss five techniques for composing appropriate web content.

Accepted Answer

Five techniques for composing appropriate web content include the following:
1.Be brief as people don't like to read long passages.
2.Keep it simple since your audience will come from a broad spectrum.
3.Consider appropriate jargon that fits your target audience.
4.Use eye-catching headlines to gain attention and pull readers into your message.
5.Break long documents into smaller chunks for easier reading.
6.Use attention-getting devices judiciously.More is not always better.
7.Avoid placing critical information in graphic form only as graphics may be slow to load or may not load at all.

Question 3

Email is a channel of choice for business messages that must be sent to several recipients in a timely manner.

Accepted Answer

A) True 
 B)False  True

Question 4

What questions should you ask yourself in determining whether electronic communication is an appropriate message channel?

Accepted Answer

To decide whether an informal communicat

Question 5

Which of the following is NOT an advantage of a company weblog?

Accepted Answer

A) Enhances business and build customer loyalty. 
B) Helps service teams troubleshoot current problems. 
C) Provides dynamic, rapidly changing communication channels. 
D) Allows employees to vent frustrations anonymously. 
A) Enhances business and build customer loyalty. 
B) Helps service teams troubleshoot current problems. 
C) Provides dynamic, rapidly changing communication channels. 
D) Allows employees to vent frustrations anonymously.

Question 6

Your employee in another location is perpetually late submitting work.You must confront him about his lateness and discuss a solution for the problem.Your email to him says:

Accepted Answer

A) I am tired of your work being late.Fix the problem or you're fired! 
B) Can we chat today about your upcoming project deadlines and your plans to meet them? 
C) Do you know what time it is? Time for you to get to work! Ha! Ha! (JK!!!) 
D) Your late submissions have become intolerable. 
A) I am tired of your work being late.Fix the problem or you're fired! 
B) Can we chat today about your upcoming project deadlines and your plans to meet them? 
C) Do you know what time it is? Time for you to get to work! Ha! Ha! (JK!!!) 
D) Your late submissions have become intolerable.

Question 7

Which of the following is true concerning instant messaging (IM)?

Accepted Answer

A) Most companies use IM in some way. 
B) Special hardware is needed to IM. 
C) Spelling and grammar are as important in IM as in email. 
D) All of the above are true. 
A) Most companies use IM in some way. 
B) Special hardware is needed to IM. 
C) Spelling and grammar are as important in IM as in email. 
D) All of the above are true.

Question 8

Which of the following features is NOT available for members who use the Wyndham Vacation website?

Accepted Answer

A) planning and booking resort reservations and exchanges online. 
B) accessing personal account information. 
C) booking travel reservations. 
D) contacting other guests who are Fairfield members. 
A) planning and booking resort reservations and exchanges online. 
B) accessing personal account information. 
C) booking travel reservations. 
D) contacting other guests who are Fairfield members.

Question 9

Which of the following is true of cell phone communication?

Accepted Answer

A) Using your cell phone while driving is advisable because it is a wise use of time. 
B) Federal law prohibits using a cell phone use while driving without a hands-free device. 
C) You should generally answer your cell phone during a business meeting, when a call comes from a client. 
D) None of the above is true. 
A) Using your cell phone while driving is advisable because it is a wise use of time. 
B) Federal law prohibits using a cell phone use while driving without a hands-free device. 
C) You should generally answer your cell phone during a business meeting, when a call comes from a client. 
D) None of the above is true.

Question 10

By adapting its reservation system for expanded web access by consumers,Wyndham Fairfield Resorts is using its website to respond to the needs of the end user.

Accepted Answer

A) True 
 B)False

Question 11

Aricelli is in charge of writing for the web page of her service organization.Which of the following should she avoid when writing for a web audience?

Accepted Answer

A) Providing detailed text. 
B) Writing the main idea or conclusion first, followed by details. 
C) Listing the items in columns rather than in rows. 
D) Writing directions in simple, numbered steps. 
A) Providing detailed text. 
B) Writing the main idea or conclusion first, followed by details. 
C) Listing the items in columns rather than in rows. 
D) Writing directions in simple, numbered steps.

Question 12

Which of the following is NOT an acceptable situation for using email?

Accepted Answer

A) Providing all employees with information about the company's new computer system. 
B) Evaluating the strengths and weaknesses of a current employee. 
C) Sending product meeting notes to all meeting participants. 
D) Thanking a client for his continued business. 
A) Providing all employees with information about the company's new computer system. 
B) Evaluating the strengths and weaknesses of a current employee. 
C) Sending product meeting notes to all meeting participants. 
D) Thanking a client for his continued business.

Question 13

Text messaging is a viable alternative to phone calls for those with hearing impairment.

Accepted Answer

A) True 
 B)False

Question 14

Corrective Email to Staff
Analyze the following email message for content,formatting,and email practices.Revise the message.
TO: Staff
SUBJECT: Changes
It has come to my attention that some of you apparently do not have enough work to keep you busy.In the past six months since I assumed the position as your boss,I have observed many of you playing computer games,making personal phone calls,and spending far too much time in personal conversations with each other.We have far too much work in this department for all of you to waste time like this.
Effective immediately,the following changes will be enforced: 1)No personal use of the computer will be tolerated.2)No personal phone calls unless emergency.3)Conversations must be limited to break time and lunchtime,in the lunchroom only.
I expect your cooperation.Thank you.
Just a final reminder that we will have a staff meeting tomorrow at 3 p.m.

Accepted Answer

1.Subject line should be more detailed b

Question 15

A good rule of thumb when composing web pages is to use as many graphics as possible,and the bigger the better.

Accepted Answer

A) True 
 B)False

Question 16

You have been asked to develop guidelines for your company's new weblog.What are the major elements that you will include in the guidelines:?

Accepted Answer

Listed elements could include the follow

Question 17

Given the informality of a business email message,grammar and spelling are not as critical as they might be in a business letter.

Accepted Answer

A) True 
 B)False

Question 18

The ABC Corporation is concerned about the legal problems of email being used for evidence in litigation.Employees must adhere to strict email guidelines.Which of the following should NOT be one of ABC's guidelines for email usage?

Accepted Answer

A) Avoid writing emotionally charged emails. 
B) Organize emails in folders and subfolders for quick retrieval. 
C) Delete unneeded emails regularly to avoid clutter 
D) Use email for private messages. 
A) Avoid writing emotionally charged emails. 
B) Organize emails in folders and subfolders for quick retrieval. 
C) Delete unneeded emails regularly to avoid clutter 
D) Use email for private messages.

Question 19

Jargon and acronyms are found more commonly in e-mail messages than in business letters that go to parties outside the company.

Accepted Answer

A) True 
 B)False

Question 20

A company legally owns the electronic communications of its employees.

Accepted Answer

A) True 
 B)False

Email messages should be limited to one topic because

Discuss five techniques for composing appropriate web content.

Email is a channel of choice for business messages that must be sent to several recipients in a timely manner.

What questions should you ask yourself in determining whether electronic communication is an appropriate message channel?

Which of the following is NOT an advantage of a company weblog?

Your employee in another location is perpetually late submitting work.You must confront him about his lateness and discuss a solution for the problem.Your email to him says:

Which of the following is true concerning instant messaging (IM)?

Which of the following features is NOT available for members who use the Wyndham Vacation website?

Which of the following is true of cell phone communication?

By adapting its reservation system for expanded web access by consumers,Wyndham Fairfield Resorts is using its website to respond to the needs of the end user.

Aricelli is in charge of writing for the web page of her service organization.Which of the following should she avoid when writing for a web audience?

Which of the following is NOT an acceptable situation for using email?

Text messaging is a viable alternative to phone calls for those with hearing impairment.

A good rule of thumb when composing web pages is to use as many graphics as possible,and the bigger the better.

You have been asked to develop guidelines for your company's new weblog.What are the major elements that you will include in the guidelines:?

Given the informality of a business email message,grammar and spelling are not as critical as they might be in a business letter.

The ABC Corporation is concerned about the legal problems of email being used for evidence in litigation.Employees must adhere to strict email guidelines.Which of the following should NOT be one of ABC's guidelines for email usage?

Jargon and acronyms are found more commonly in e-mail messages than in business letters that go to parties outside the company.

A company legally owns the electronic communications of its employees.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

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Exam 5: Communicating Electronically

Email messages should be limited to one topic because

Discuss five techniques for composing appropriate web content.

Email is a channel of choice for business messages that must be sent to several recipients in a timely manner.

What questions should you ask yourself in determining whether electronic communication is an appropriate message channel?

Which of the following is NOT an advantage of a company weblog?

Your employee in another location is perpetually late submitting work.You must confront him about his lateness and discuss a solution for the problem.Your email to him says:

Which of the following is true concerning instant messaging (IM)?

Which of the following features is NOT available for members who use the Wyndham Vacation website?

Which of the following is true of cell phone communication?

By adapting its reservation system for expanded web access by consumers,Wyndham Fairfield Resorts is using its website to respond to the needs of the end user.

Aricelli is in charge of writing for the web page of her service organization.Which of the following should she avoid when writing for a web audience?

Which of the following is NOT an acceptable situation for using email?

Text messaging is a viable alternative to phone calls for those with hearing impairment.

A good rule of thumb when composing web pages is to use as many graphics as possible,and the bigger the better.

You have been asked to develop guidelines for your company's new weblog.What are the major elements that you will include in the guidelines:?

Given the informality of a business email message,grammar and spelling are not as critical as they might be in a business letter.

The ABC Corporation is concerned about the legal problems of email being used for evidence in litigation.Employees must adhere to strict email guidelines.Which of the following should NOT be one of ABC's guidelines for email usage?

Jargon and acronyms are found more commonly in e-mail messages than in business letters that go to parties outside the company.

A company legally owns the electronic communications of its employees.

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Extension Course Pretest

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