Question 1

Which of the following descriptions is LEAST recommended method for analyzing research data?

Accepted Answer

A) Judging data on the basis of personal consideration 
B) Judging data on the basis of the evidence 
C) Judging data on the soundness of the research techniques 
D) Judging data on the basis of findings of similar studies 
A) Judging data on the basis of personal consideration 
B) Judging data on the basis of the evidence 
C) Judging data on the soundness of the research techniques 
D) Judging data on the basis of findings of similar studies A

Question 2

The first few seconds of an interview

Accepted Answer

A) are of little importance as the applicant is just settling in for the exchange of information. 
B) are not noticed by the interviewer who is preparing for the questions to be asked. 
C) are vitally important, as the interviewer forms an impression of the applicant that is difficult to change. 
D) are the only part of the interview that really matter to the interviewer. 
A) are of little importance as the applicant is just settling in for the exchange of information. 
B) are not noticed by the interviewer who is preparing for the questions to be asked. 
C) are vitally important, as the interviewer forms an impression of the applicant that is difficult to change. 
D) are the only part of the interview that really matter to the interviewer. C

Question 3

While information contained in e-portfolios and employment videos are helpful in communicating an applicant's qualifications and abilities,their use may also

Accepted Answer

A) discourage the potential employer from stereotyping or discriminating against the applicant. 
B) make it difficult for the employer to assess "soft skills" of the applicant. 
C) weed out those applicants who do not blend in with the company's culture. 
D) detract from the applicant's credentials. 
A) discourage the potential employer from stereotyping or discriminating against the applicant. 
B) make it difficult for the employer to assess "soft skills" of the applicant. 
C) weed out those applicants who do not blend in with the company's culture. 
D) detract from the applicant's credentials. C

Question 4

Conducting pilot test of a survey instrument involving a small group of the population

Accepted Answer

A) is useful for using information from biased sources and correlating it to unbiased sources. 
B) complicates the clarification of questions developed for a larger sample group. 
C) can be a better alternative to the use of open-ended questions. 
D) helps in correcting problems in clarity, ease of answering, and quality of answers. 
A) is useful for using information from biased sources and correlating it to unbiased sources. 
B) complicates the clarification of questions developed for a larger sample group. 
C) can be a better alternative to the use of open-ended questions. 
D) helps in correcting problems in clarity, ease of answering, and quality of answers.

Question 5

Letters differ from email and memos in that they are

Accepted Answer

A) written to customers and others outside the company. 
B) less formal in tone and formatting. 
C) subject to less grammatical scrutiny. 
D) shorter and more condensed. 
A) written to customers and others outside the company. 
B) less formal in tone and formatting. 
C) subject to less grammatical scrutiny. 
D) shorter and more condensed.

Question 6

Successful businesses have learned that ethical behavior

Accepted Answer

A) is sometimes not possible when persuading people in lower socioeconomic groups. 
B) is sometimes not advantageous if the desired action cannot be achieved. 
C) is never followed by negative legal consequences. 
D) is good for business in the long run. 
A) is sometimes not possible when persuading people in lower socioeconomic groups. 
B) is sometimes not advantageous if the desired action cannot be achieved. 
C) is never followed by negative legal consequences. 
D) is good for business in the long run.

Question 7

Which of the following is a technique for achieving coherence?

Accepted Answer

A) Repeat your main idea in each paragraph. 
B) Use more adjectives than adverbs. 
C) Use connecting words. 
D) Use passive voice. 
A) Repeat your main idea in each paragraph. 
B) Use more adjectives than adverbs. 
C) Use connecting words. 
D) Use passive voice.

Question 8

Which of the following statements is INCORRECT concerning the reporting of quantitative data?

Accepted Answer

A) People are usually more interested in proportions or ratios than in exact numbers. 
B) When tabulating research results of opinions and preferences, reporting exact statistics to the most accurate decimal point is necessary to avoid distortion in interpretation. 
C) Common language reduces difficult figures to the "common denominators" of language and ideas. 
D) Due to changing buying power, dollars are not a good measure of comparison from one year to another. 
A) People are usually more interested in proportions or ratios than in exact numbers. 
B) When tabulating research results of opinions and preferences, reporting exact statistics to the most accurate decimal point is necessary to avoid distortion in interpretation. 
C) Common language reduces difficult figures to the "common denominators" of language and ideas. 
D) Due to changing buying power, dollars are not a good measure of comparison from one year to another.

Question 9

Knowing the audience for your business presentation does NOT include

Accepted Answer

A) personally introducing yourself to each member of the audience prior to your presentation. 
B) attempting to mentally identify their ages, incomes, occupations, and gender. 
C) selecting audience participants according to the their perspective on the topic you will present. 
D) any of the above. 
A) personally introducing yourself to each member of the audience prior to your presentation. 
B) attempting to mentally identify their ages, incomes, occupations, and gender. 
C) selecting audience participants according to the their perspective on the topic you will present. 
D) any of the above.

Question 10

Shelby,a customer service representative,often delivers messages to clients in which she must convey negative news.Which of the following techniques could Shelby use to soften the impact of the bad news?

Accepted Answer

A) Active voice and abstract nouns as the subjects of sentences. 
B) Passive voice and the placement of the negative message in a dependent clause. 
C) Active voice and positive language. 
D) Active voice and placement of the negative message in an independent clause. 
A) Active voice and abstract nouns as the subjects of sentences. 
B) Passive voice and the placement of the negative message in a dependent clause. 
C) Active voice and positive language. 
D) Active voice and placement of the negative message in an independent clause.

Question 11

Which of the following is NOT recommended during delivery of a presentation?

Accepted Answer

A) Watch the audience for feedback and make appropriate adjustments in the length and content of your speech. 
B) Stay behind the lectern if you wish to maintain a formal environment. 
C) Make eye contact with every person in the audience, even if only for a second. 
D) Breathe deeply and rhythmically. 
A) Watch the audience for feedback and make appropriate adjustments in the length and content of your speech. 
B) Stay behind the lectern if you wish to maintain a formal environment. 
C) Make eye contact with every person in the audience, even if only for a second. 
D) Breathe deeply and rhythmically.

Question 12

Which of the following guidelines for writing a message extending credit is correct?

Accepted Answer

A) The writer should include the credit terms in the message. 
B) The writer should not include the payment date and penalty fee for late payment. 
C) The writer should omit any mention of sales promotion or resale. 
D) The writer should not state the basis for extending the credit. 
A) The writer should include the credit terms in the message. 
B) The writer should not include the payment date and penalty fee for late payment. 
C) The writer should omit any mention of sales promotion or resale. 
D) The writer should not state the basis for extending the credit.

Question 13

Mentally organizing a message before writing it does NOT

Accepted Answer

A) shorten the time spent composing the message. 
B) help ensure that ideas are presented clearly and logically. 
C) enable the writer to decide whether an inductive outline or a deductive outline is best. 
D) accomplish all any of the above. 
A) shorten the time spent composing the message. 
B) help ensure that ideas are presented clearly and logically. 
C) enable the writer to decide whether an inductive outline or a deductive outline is best. 
D) accomplish all any of the above.

Question 14

Jaswal is writing a report that contains a vertical column bar chart showing last year's employee participation in three continuing education courses: human relations skills,stress management,and advanced Excel.Which of the following statements BEST interprets and analyzes the graph?

Accepted Answer

A) Figure 1 shows enrollment for each of the continuing education programs we offered. 
B) As Figure 1 indicates, the enrollment for advanced Excel was almost double that of stress management; and human relations skills was the highest of the three. 
C) The enrollment for stress management was 42; for advanced Excel it was 81; and for human relations skills it was the highest at 127. 
D) Figure 1 data indicate that continuing education training needs are shifting from training in stress management and advanced Excel toward human relations skills. 
A) Figure 1 shows enrollment for each of the continuing education programs we offered. 
B) As Figure 1 indicates, the enrollment for advanced Excel was almost double that of stress management; and human relations skills was the highest of the three. 
C) The enrollment for stress management was 42; for advanced Excel it was 81; and for human relations skills it was the highest at 127. 
D) Figure 1 data indicate that continuing education training needs are shifting from training in stress management and advanced Excel toward human relations skills.

Question 15

In formatting a report,you discover than an entire table will not fit on the bottom of a page; you should

Accepted Answer

A) introduce the table, continue the graphic interpretation to the bottom of the page, and begin the next page with the table. 
B) begin the table, allow an adequate margin at the bottom of the page, and begin the next page with the continuation of the table. 
C) place the table prior to the text reference to it if that placement will allow the entire table to appear on that page. 
D) end the page with the introduction to the table, regardless of the space on the page. 
A) introduce the table, continue the graphic interpretation to the bottom of the page, and begin the next page with the table. 
B) begin the table, allow an adequate margin at the bottom of the page, and begin the next page with the continuation of the table. 
C) place the table prior to the text reference to it if that placement will allow the entire table to appear on that page. 
D) end the page with the introduction to the table, regardless of the space on the page.

Question 16

In an inductive outline,the most important information should be

Accepted Answer

A) placed at the beginning of the message. 
B) placed anywhere in the message that seems most appropriate. 
C) placed after giving adequate information to the receiver to mentally prepare for the main news. 
D) introduced after a brief pleasantry. 
A) placed at the beginning of the message. 
B) placed anywhere in the message that seems most appropriate. 
C) placed after giving adequate information to the receiver to mentally prepare for the main news. 
D) introduced after a brief pleasantry.

Question 17

Which of the following stages is LEAST likely to occur in team development?

Accepted Answer

A) storming 
B) performing 
C) norming 
D) forming 
A) storming 
B) performing 
C) norming 
D) forming

Question 18

The grapevine in an organization

Accepted Answer

A) is less accurate than other channels. 
B) serves a necessary purpose; thus, managers should work to understand its functioning. 
C) passes a message in single file from person to person until it finally reaches the end of the line. 
D) has a single, consistent source. 
A) is less accurate than other channels. 
B) serves a necessary purpose; thus, managers should work to understand its functioning. 
C) passes a message in single file from person to person until it finally reaches the end of the line. 
D) has a single, consistent source.

Question 19

An interviewer who requires the applicant to perform difficult tasks under the pressure of limited time is conducting which type of interview?

Accepted Answer

A) Stress interview 
B) Focused interview 
C) Structured interview 
D) Group interview 
A) Stress interview 
B) Focused interview 
C) Structured interview 
D) Group interview

Question 20

Which of the following represents the correct sequence of steps in the problem-solving process?

Accepted Answer

A) Recognize and define the problem; select a method of solution; collect and organize the data; arrive at an answer 
B) Select a method of solution; recognize and define the problem; collect and organize the data; arrive at an answer 
C) Recognize and define the problem; collect and organize the data; select a method of solution; arrive at an answer 
D) Select a method of solution; collect and organize the data; recognize and define the problem; arrive at an answer 
A) Recognize and define the problem; select a method of solution; collect and organize the data; arrive at an answer 
B) Select a method of solution; recognize and define the problem; collect and organize the data; arrive at an answer 
C) Recognize and define the problem; collect and organize the data; select a method of solution; arrive at an answer 
D) Select a method of solution; collect and organize the data; recognize and define the problem; arrive at an answer

Which of the following descriptions is LEAST recommended method for analyzing research data?

The first few seconds of an interview

While information contained in e-portfolios and employment videos are helpful in communicating an applicant's qualifications and abilities,their use may also

Conducting pilot test of a survey instrument involving a small group of the population

Letters differ from email and memos in that they are

Successful businesses have learned that ethical behavior

Which of the following is a technique for achieving coherence?

Which of the following statements is INCORRECT concerning the reporting of quantitative data?

Knowing the audience for your business presentation does NOT include

Shelby,a customer service representative,often delivers messages to clients in which she must convey negative news.Which of the following techniques could Shelby use to soften the impact of the bad news?

Which of the following is NOT recommended during delivery of a presentation?

Which of the following guidelines for writing a message extending credit is correct?

Mentally organizing a message before writing it does NOT

Jaswal is writing a report that contains a vertical column bar chart showing last year's employee participation in three continuing education courses: human relations skills,stress management,and advanced Excel.Which of the following statements BEST interprets and analyzes the graph?

In formatting a report,you discover than an entire table will not fit on the bottom of a page; you should

In an inductive outline,the most important information should be

Which of the following stages is LEAST likely to occur in team development?

The grapevine in an organization

An interviewer who requires the applicant to perform difficult tasks under the pressure of limited time is conducting which type of interview?

Which of the following represents the correct sequence of steps in the problem-solving process?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

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Exam 19: Extension Course Pretest

Which of the following descriptions is LEAST recommended method for analyzing research data?

The first few seconds of an interview

While information contained in e-portfolios and employment videos are helpful in communicating an applicant's qualifications and abilities,their use may also

Conducting pilot test of a survey instrument involving a small group of the population

Letters differ from email and memos in that they are

Successful businesses have learned that ethical behavior

Which of the following is a technique for achieving coherence?

Which of the following statements is INCORRECT concerning the reporting of quantitative data?

Knowing the audience for your business presentation does NOT include

Shelby,a customer service representative,often delivers messages to clients in which she must convey negative news.Which of the following techniques could Shelby use to soften the impact of the bad news?

Which of the following is NOT recommended during delivery of a presentation?

Which of the following guidelines for writing a message extending credit is correct?

Mentally organizing a message before writing it does NOT

Jaswal is writing a report that contains a vertical column bar chart showing last year's employee participation in three continuing education courses: human relations skills,stress management,and advanced Excel.Which of the following statements BEST interprets and analyzes the graph?

In formatting a report,you discover than an entire table will not fit on the bottom of a page; you should

In an inductive outline,the most important information should be

Which of the following stages is LEAST likely to occur in team development?

The grapevine in an organization

An interviewer who requires the applicant to perform difficult tasks under the pressure of limited time is conducting which type of interview?

Which of the following represents the correct sequence of steps in the problem-solving process?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Posttest

Filters