Question 1

When formatting a scannable version of your résumé,

Accepted Answer

A) italicize business, school, and college names. 
B) use shading to differentiate sections of the résumé. 
C) stay with a plain design with no special formatting. 
D) keep white space to a minimum and use a small font to keep to one page. 
A) italicize business, school, and college names. 
B) use shading to differentiate sections of the résumé. 
C) stay with a plain design with no special formatting. 
D) keep white space to a minimum and use a small font to keep to one page. C

Question 2

Thomas is writing a report that contains a vertical column bar chart showing last year's employee enrollment in three management training programs: conflict resolution,time management,and team building.Which of the following statements best interprets and analyzes the graph?

Accepted Answer

A) Figure 1 shows enrollment for each of the management training programs we offer. 
B) As Figure 1 indicates, the enrollment for team building was almost double that of time management; and conflict resolution was the highest of the three. 
C) The enrollment for time management was 42; for team building it was 81; and for conflict resolution it was the highest at 127. 
D) Figure 1 data indicate that employee management training needs are shifting from training in time management and team building toward conflict resolution. 
A) Figure 1 shows enrollment for each of the management training programs we offer. 
B) As Figure 1 indicates, the enrollment for team building was almost double that of time management; and conflict resolution was the highest of the three. 
C) The enrollment for time management was 42; for team building it was 81; and for conflict resolution it was the highest at 127. 
D) Figure 1 data indicate that employee management training needs are shifting from training in time management and team building toward conflict resolution. D

Question 3

Which of the following is generally true of work teams?

Accepted Answer

A) Although the concept of work teams has been widely used in the U.S.for some time, it has not gained significant support in other countries. 
B) Work teams occasionally experience a drain on their collaborative energy; this drain is referred to as synergy. 
C) Employees in a self-directed work team handle a wide array of functions and work with a minimum of direct supervision. 
D) Work team members typically set their own goals without management input and plan how to work to achieve those goals. 
A) Although the concept of work teams has been widely used in the U.S.for some time, it has not gained significant support in other countries. 
B) Work teams occasionally experience a drain on their collaborative energy; this drain is referred to as synergy. 
C) Employees in a self-directed work team handle a wide array of functions and work with a minimum of direct supervision. 
D) Work team members typically set their own goals without management input and plan how to work to achieve those goals. C

Question 4

Which of the following is true when using color in a presentation visual?

Accepted Answer

A) Brighter colors give a less formal look than do subdued colors. 
B) Blues and greens stimulate, while reds and orange relax the audience. 
C) Red and green are good colors to use to differentiate important ideas. 
D) The more colors used, the better the audience impact. 
A) Brighter colors give a less formal look than do subdued colors. 
B) Blues and greens stimulate, while reds and orange relax the audience. 
C) Red and green are good colors to use to differentiate important ideas. 
D) The more colors used, the better the audience impact.

Question 5

Which of the following is NOT recommended concerning the use of gestures during a business presentation?

Accepted Answer

A) Vary hand motions to emphasize important points; otherwise, relax your hands in your pockets. 
B) Try to use only one hand to make points unless you specifically need both. 
C) Eliminate the use of nervous gestures that distract the audience. 
D) Refine your gestures to portray a relaxed, approachable appearance. 
A) Vary hand motions to emphasize important points; otherwise, relax your hands in your pockets. 
B) Try to use only one hand to make points unless you specifically need both. 
C) Eliminate the use of nervous gestures that distract the audience. 
D) Refine your gestures to portray a relaxed, approachable appearance.

Question 6

Which of the following is NOT correct concerning the chronological résumé?

Accepted Answer

A) It is the traditional organization format for résumés. 
B) Reverse chronological order for dates is typical in this type of résumé, although it is not always effective. 
C) It is especially effective for applicants who have gaps in employment or who have held various types of jobs. 
D) It can emphasize either education or experience. 
A) It is the traditional organization format for résumés. 
B) Reverse chronological order for dates is typical in this type of résumé, although it is not always effective. 
C) It is especially effective for applicants who have gaps in employment or who have held various types of jobs. 
D) It can emphasize either education or experience.

Question 7

Conducting pilot test of a survey instrument involving a small group of the population can

Accepted Answer

A) correct problems in clarity, ease of answering, and quality of answers. 
B) complicate the clarification of questions developed for a larger sample group. 
C) be a better alternative to the use of open-ended questions. 
D) use information from biased sources and correlate it to unbiased sources. 
A) correct problems in clarity, ease of answering, and quality of answers. 
B) complicate the clarification of questions developed for a larger sample group. 
C) be a better alternative to the use of open-ended questions. 
D) use information from biased sources and correlate it to unbiased sources.

Question 8

Successful businesses have learned that unethical behavior

Accepted Answer

A) is sometimes required when persuading people in lower socioeconomic groups. 
B) is sometimes justified when the desired action is achieved. 
C) is always followed by negative legal consequences. 
D) is not good for business in the long run. 
A) is sometimes required when persuading people in lower socioeconomic groups. 
B) is sometimes justified when the desired action is achieved. 
C) is always followed by negative legal consequences. 
D) is not good for business in the long run.

Question 9

What is the correct order for the inductive writing sequence?

Accepted Answer

A) Buffer, reasons, bad news, counterproposal, and desire to continue the relationship. 
B) Reasons, neutral idea, bad news, and desire to continue the relationship. 
C) Bad news, reasons, counterproposal, and desire to continue the relationship. 
D) Buffer, bad news, reasons, counterproposal, an desire to continue the relationship. 
A) Buffer, reasons, bad news, counterproposal, and desire to continue the relationship. 
B) Reasons, neutral idea, bad news, and desire to continue the relationship. 
C) Bad news, reasons, counterproposal, and desire to continue the relationship. 
D) Buffer, bad news, reasons, counterproposal, an desire to continue the relationship.

Question 10

The most effective means for delivering an unpleasant or highly emotional message to a single employee is to

Accepted Answer

A) meet with the employee face to face. 
B) leave the message on the employee's voice mail. 
C) send a memo addressed to the specific employee. 
D) place a message on the company's website. 
A) meet with the employee face to face. 
B) leave the message on the employee's voice mail. 
C) send a memo addressed to the specific employee. 
D) place a message on the company's website.

Question 11

Which of the following is FALSE about instant messaging (IM)in official corporate communication?

Accepted Answer

A) Many U.S.companies use IM for official communication. 
B) In some firms, IM is replacing email and voice mail. 
C) Some corporate leaders are concerned that the use of IM jeopardizes productivity and security. 
D) U.S.companies have rejected IM as an appropriate method of communicating policies and procedures. 
A) Many U.S.companies use IM for official communication. 
B) In some firms, IM is replacing email and voice mail. 
C) Some corporate leaders are concerned that the use of IM jeopardizes productivity and security. 
D) U.S.companies have rejected IM as an appropriate method of communicating policies and procedures.

Question 12

You have decided to accept another position and must write a refusal letter to a firm that had also offered you a job.The message should be written

Accepted Answer

A) deductively, opening with a pleasant comment regarding the interview, stating the refusal, and ending with a forward-looking statement. 
B) inductively, opening with an explanation about why the job offer is being refused, followed by the refusal, and ending with a pleasant statement. 
C) inductively, opening with the nature of the subject, followed by the reasons for the refusal, stating the refusal, and ending with a pleasant thought. 
D) deductively, opening with the refusal, followed by the reasons for the refusal, and ending with an apology for taking the interviewer's time. 
A) deductively, opening with a pleasant comment regarding the interview, stating the refusal, and ending with a forward-looking statement. 
B) inductively, opening with an explanation about why the job offer is being refused, followed by the refusal, and ending with a pleasant statement. 
C) inductively, opening with the nature of the subject, followed by the reasons for the refusal, stating the refusal, and ending with a pleasant thought. 
D) deductively, opening with the refusal, followed by the reasons for the refusal, and ending with an apology for taking the interviewer's time.

Question 13

Which of the following is NOT part of the three-step process to preparing a spoken or written business message?

Accepted Answer

A) Identify the central idea of the message. 
B) Determine the likely receiver reaction to the message. 
C) Choose either an inductive or deductive approach. 
D) Determine the approach that you as the sender prefer. 
A) Identify the central idea of the message. 
B) Determine the likely receiver reaction to the message. 
C) Choose either an inductive or deductive approach. 
D) Determine the approach that you as the sender prefer.

Question 14

As indicated by Maslow's need hierarchy,people may respond favorably to

Accepted Answer

A) persuasive appeals that focus on promises of best price and the need to find a bargain. 
B) persuasive appeals that fulfill physiological, security, and safety needs. 
C) persuasive appeals that fulfill social, ego, and self-actualization needs. 
D) both b and c. 
A) persuasive appeals that focus on promises of best price and the need to find a bargain. 
B) persuasive appeals that fulfill physiological, security, and safety needs. 
C) persuasive appeals that fulfill social, ego, and self-actualization needs. 
D) both b and c.

Question 15

Which of the following guidelines does NOT apply to a bar chart?

Accepted Answer

A) Bars are used to compare quantities. 
B) The vertical axis begins at zero. 
C) Increments on the quantitative axis should be equal. 
D) Bar widths vary to show different quantities. 
A) Bars are used to compare quantities. 
B) The vertical axis begins at zero. 
C) Increments on the quantitative axis should be equal. 
D) Bar widths vary to show different quantities.

Question 16

Which of the following is the MOST accurate statement concerning the use of primary and secondary research methods?

Accepted Answer

A) Secondary research helps to establish a starting point for primary research. 
B) A researcher typically chooses between secondary and primary research as the appropriate alternative for obtaining information for the particular problem. 
C) Primary research refers to the predominant research method selected for a study, with secondary research available as an option, if needed. 
D) Secondary research includes observation, experimentation, and normative surveys. 
A) Secondary research helps to establish a starting point for primary research. 
B) A researcher typically chooses between secondary and primary research as the appropriate alternative for obtaining information for the particular problem. 
C) Primary research refers to the predominant research method selected for a study, with secondary research available as an option, if needed. 
D) Secondary research includes observation, experimentation, and normative surveys.

Question 17

Which of the following is true of text chunking in business documents?

Accepted Answer

A) Enumerated lists decrease visual attention given to paragraphs of material. 
B) Numbered lists are generally preferred over bullet lists. 
C) Chunking makes a page look more organized and increase retention by 50 percent. 
D) Placing a number, letter, or bullet before elements is a series reduces readers' attention to the material. 
A) Enumerated lists decrease visual attention given to paragraphs of material. 
B) Numbered lists are generally preferred over bullet lists. 
C) Chunking makes a page look more organized and increase retention by 50 percent. 
D) Placing a number, letter, or bullet before elements is a series reduces readers' attention to the material.

Question 18

The integrity of personal information collected by governmental and private agencies is protected by

Accepted Answer

A) the First Amendment of the U.S.Constitution. 
B) EEOC guidelines. 
C) Fair Information Practices (FIP). 
D) the Electronic Communications Privacy Act. 
A) the First Amendment of the U.S.Constitution. 
B) EEOC guidelines. 
C) Fair Information Practices (FIP). 
D) the Electronic Communications Privacy Act.

Question 19

Which of the following is NOT good advice for writing a routine claim message?

Accepted Answer

A) Use a persuasive, forceful tone. 
B) Use the direct approach. 
C) Assume the request will be granted. 
D) Avoid an accusatory tone. 
A) Use a persuasive, forceful tone. 
B) Use the direct approach. 
C) Assume the request will be granted. 
D) Avoid an accusatory tone.

Question 20

Which of the following guidelines for writing a message extending credit is FALSE?

Accepted Answer

A) The writer should include the credit terms in the message. 
B) The writer should include the payment date and penalty fee for late payment. 
C) The writer should omit any mention of sales promotion or resale. 
D) None of the above is false. 
A) The writer should include the credit terms in the message. 
B) The writer should include the payment date and penalty fee for late payment. 
C) The writer should omit any mention of sales promotion or resale. 
D) None of the above is false.

When formatting a scannable version of your résumé,

Thomas is writing a report that contains a vertical column bar chart showing last year's employee enrollment in three management training programs: conflict resolution,time management,and team building.Which of the following statements best interprets and analyzes the graph?

Which of the following is generally true of work teams?

Which of the following is true when using color in a presentation visual?

Which of the following is NOT recommended concerning the use of gestures during a business presentation?

Which of the following is NOT correct concerning the chronological résumé?

Conducting pilot test of a survey instrument involving a small group of the population can

Successful businesses have learned that unethical behavior

What is the correct order for the inductive writing sequence?

The most effective means for delivering an unpleasant or highly emotional message to a single employee is to

Which of the following is FALSE about instant messaging (IM)in official corporate communication?

You have decided to accept another position and must write a refusal letter to a firm that had also offered you a job.The message should be written

Which of the following is NOT part of the three-step process to preparing a spoken or written business message?

As indicated by Maslow's need hierarchy,people may respond favorably to

Which of the following guidelines does NOT apply to a bar chart?

Which of the following is the MOST accurate statement concerning the use of primary and secondary research methods?

Which of the following is true of text chunking in business documents?

The integrity of personal information collected by governmental and private agencies is protected by

Which of the following is NOT good advice for writing a routine claim message?

Which of the following guidelines for writing a message extending credit is FALSE?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Pretest

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Exam 18: Extension Course Posttest

When formatting a scannable version of your résumé,

Thomas is writing a report that contains a vertical column bar chart showing last year's employee enrollment in three management training programs: conflict resolution,time management,and team building.Which of the following statements best interprets and analyzes the graph?

Which of the following is generally true of work teams?

Which of the following is true when using color in a presentation visual?

Which of the following is NOT recommended concerning the use of gestures during a business presentation?

Which of the following is NOT correct concerning the chronological résumé?

Conducting pilot test of a survey instrument involving a small group of the population can

Successful businesses have learned that unethical behavior

What is the correct order for the inductive writing sequence?

The most effective means for delivering an unpleasant or highly emotional message to a single employee is to

Which of the following is FALSE about instant messaging (IM)in official corporate communication?

You have decided to accept another position and must write a refusal letter to a firm that had also offered you a job.The message should be written

Which of the following is NOT part of the three-step process to preparing a spoken or written business message?

As indicated by Maslow's need hierarchy,people may respond favorably to

Which of the following guidelines does NOT apply to a bar chart?

Which of the following is the MOST accurate statement concerning the use of primary and secondary research methods?

Which of the following is true of text chunking in business documents?

The integrity of personal information collected by governmental and private agencies is protected by

Which of the following is NOT good advice for writing a routine claim message?

Which of the following guidelines for writing a message extending credit is FALSE?

Establishing a Framework for Business Communication

Focusing on Interpersonal and Group Communication

Planning Spoken and Written Messages

Preparing Spoken and Written Messages

Communicating Electronically

Delivering Good and Neutral News Messages

Delivering Bad-News Messages

Delivering Persuasive Messages

Understanding the Report Process and Research Methods

Managing Data and Using Graphics

Organizing and Preparing Reports and Proposals

Designing and Delivering Business Presentations

Preparing Résumés and Application Letters

Interviewing for a Job and Preparing Employment Messages

Document Format and Layout Guide

Referencing Styles

Language Review and Exercises

Extension Course Pretest

Filters