Question 1

Integrating process design and new product or service design is referred to as:

Accepted Answer

A)  Designing for manufacturability 
B)  Business process analysis 
C)  Quality Function Deployment 
D)  Reengineering 
E)  Concurrent engineering 
A)  Designing for manufacturability 
B)  Business process analysis 
C)  Quality Function Deployment 
D)  Reengineering 
E)  Concurrent engineering

Question 2

Could QFD be applied to the selection and purchase of a new car? If yes, describe the different steps of the QFD process that might occur.

Accepted Answer

Yes, QFD could be applied. The

Question 3

Match these items.
-Line of visibility

Accepted Answer

A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement 
A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement

Question 4

A service blueprint could be described as

Accepted Answer

A)  A specific type of process map 
B)  A mistake-proofing device. 
C)  The goal of the service system design matrix. 
D)  A device used in concurrent engineering. 
A)  A specific type of process map 
B)  A mistake-proofing device. 
C)  The goal of the service system design matrix. 
D)  A device used in concurrent engineering.

Question 5

Match these items.
-Quality function deployment

Accepted Answer

A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement 
A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement

Question 6

Which of these environments generally utilizes a product-oriented layout because of its compatibility with higher-production volume?

Accepted Answer

A)  Job shop 
B)  Projects 
C)  Batch 
D)  Repetitive 
E)  None of the above 
A)  Job shop 
B)  Projects 
C)  Batch 
D)  Repetitive 
E)  None of the above

Question 7

The ______ _______ _______ provides the link between general process decisions and strategy for manufacturing firms.

Accepted Answer

product/pr

Question 8

The first phase of QFD is includes referred to as obtaining the ______ of the customer.

Accepted Answer

The answer of The first phase of QFD is includes...

Question 9

Concurrent engineering

Accepted Answer

A)  Includes design for quality 
B)  Eliminates nonvalue-adding steps in processes 
C)  Reduces the time required to complete all design functions 
D)  Identifies parallel processes and makes them sequential 
A)  Includes design for quality 
B)  Eliminates nonvalue-adding steps in processes 
C)  Reduces the time required to complete all design functions 
D)  Identifies parallel processes and makes them sequential

Question 10

A poka yoke is identified in a service blueprint.

Accepted Answer

A) True 
 B)False

Question 11

Match these items.
-Poka-yoke

Accepted Answer

A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement 
A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement

Question 12

In _________ layouts, products whose processes require similar resources are grouped into product families.

Accepted Answer

The answer of In _________ layouts, products whose processes require...

Question 13

The process improvement approach that starts with a clean slate rather than incrementally improving the process is referred to as:

Accepted Answer

A)  Designing for manufacturability 
B)  Business process analysis 
C)  Quality Function Deployment 
D)  Reengineering 
E)  Concurrent engineering 
A)  Designing for manufacturability 
B)  Business process analysis 
C)  Quality Function Deployment 
D)  Reengineering 
E)  Concurrent engineering

Question 14

The voice of the customer (VOC) plays the most significant role in the production planning phase of QFD.

Accepted Answer

A) True 
 B)False

Integrating process design and new product or service design is referred to as:

Could QFD be applied to the selection and purchase of a new car? If yes, describe the different steps of the QFD process that might occur.

Match these items. -Line of visibility

A service blueprint could be described as

Match these items. -Quality function deployment

Which of these environments generally utilizes a product-oriented layout because of its compatibility with higher-production volume?

The __ _ _____ provides the link between general process decisions and strategy for manufacturing firms.

The first phase of QFD is includes referred to as obtaining the ______ of the customer.

Concurrent engineering

A poka yoke is identified in a service blueprint.

Match these items. -Poka-yoke

In _________ layouts, products whose processes require similar resources are grouped into product families.

The process improvement approach that starts with a clean slate rather than incrementally improving the process is referred to as:

The voice of the customer (VOC) plays the most significant role in the production planning phase of QFD.

Introduction: Why Operations Management

Profitability: Business Success From Operations Success

Strategy and Value: Competing Through Operations

Cost: The Price of Value Creation

Quality: Meeting Customer Expectations

Quality Tools: From Process Performance to Process Perfection

Timeliness: Scheduling and Project Management

Supply Chain Management: Managing Business to Business Interactions

Demand Forecasting: Building the Foundation for Resource Planning

Inventory: Managing to Meet Demand

Logistics: Positioning Goods in the Supply Chain

Lean Systems: Eliminating Waste Through the Supply Chain

Capacity: Matching Productive Resources to Demand

Constraint Management: Simplifying Complex Systems

Facilities: Making Location and Layout Decisions

Workforce: Optimizing Human Capital Printed

Filters

Exam 4: Processes: Turning Resources Into Capabilities

Integrating process design and new product or service design is referred to as:

Could QFD be applied to the selection and purchase of a new car? If yes, describe the different steps of the QFD process that might occur.

Match these items. -Line of visibility

A service blueprint could be described as

Match these items. -Quality function deployment

Which of these environments generally utilizes a product-oriented layout because of its compatibility with higher-production volume?

The ______ _______ _______ provides the link between general process decisions and strategy for manufacturing firms.

The first phase of QFD is includes referred to as obtaining the ______ of the customer.

Concurrent engineering

A poka yoke is identified in a service blueprint.

Match these items. -Poka-yoke

In _________ layouts, products whose processes require similar resources are grouped into product families.

The process improvement approach that starts with a clean slate rather than incrementally improving the process is referred to as:

The voice of the customer (VOC) plays the most significant role in the production planning phase of QFD.

Introduction: Why Operations Management

Profitability: Business Success From Operations Success

Strategy and Value: Competing Through Operations

Cost: The Price of Value Creation

Quality: Meeting Customer Expectations

Quality Tools: From Process Performance to Process Perfection

Timeliness: Scheduling and Project Management

Supply Chain Management: Managing Business to Business Interactions

Demand Forecasting: Building the Foundation for Resource Planning

Inventory: Managing to Meet Demand

Logistics: Positioning Goods in the Supply Chain

Lean Systems: Eliminating Waste Through the Supply Chain

Capacity: Matching Productive Resources to Demand

Constraint Management: Simplifying Complex Systems

Facilities: Making Location and Layout Decisions

Workforce: Optimizing Human Capital Printed

Filters

The __ _ _____ provides the link between general process decisions and strategy for manufacturing firms.