Question 1

A structured, five-step approach to continuous improvement is known as ______ _____.

Accepted Answer

The answer of A structured, five-step approach to continuous improvement...

Question 2

The layout utilized by service businesses such as hospitals, large legal firms and banks is referred to as:

Accepted Answer

A)  Product-oriented layout 
B)  Process-oriented layout 
C)  Cellular layout 
D)  Mixed layout 
E)  None of the above 
A)  Product-oriented layout 
B)  Process-oriented layout 
C)  Cellular layout 
D)  Mixed layout 
E)  None of the above

Question 3

Match these items.
-Reengineering

Accepted Answer

A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement 
A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement

Question 4

A concurrent design approach that focuses on reducing transportation costs through product design is

Accepted Answer

A)  Design for cost 
B)  Design for logistics 
C)  Design for test 
D)  Design for assembly 
A)  Design for cost 
B)  Design for logistics 
C)  Design for test 
D)  Design for assembly

Question 5

Customer contact has the following negative and positive effects for a service:

Accepted Answer

A)  Increased fixed costs and decreased variable costs 
B)  Increased process time, but decreased process efficiency 
C)  Higher outputs but lower quality 
D)  Decreased efficiency and increased sales opportunity 
A)  Increased fixed costs and decreased variable costs 
B)  Increased process time, but decreased process efficiency 
C)  Higher outputs but lower quality 
D)  Decreased efficiency and increased sales opportunity

Question 6

Match these items.
-Production planning

Accepted Answer

A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement 
A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement

Question 7

The key advantages of process-oriented layouts are that it enables ______ and _______.

Accepted Answer

flexibilit

Question 8

Products should always be designed before processes.

Accepted Answer

A) True 
 B)False

Question 9

Business process analysis starts with a clean slate.

Accepted Answer

A) True 
 B)False

Question 10

Conceptually, what type of layout can be viewed as a linear series of processing steps?

Accepted Answer

A)  Product-oriented layout 
B)  Process-oriented layout 
C)  Functional layout 
D)  Cellular layout 
E)  Mixed layout 
A)  Product-oriented layout 
B)  Process-oriented layout 
C)  Functional layout 
D)  Cellular layout 
E)  Mixed layout

Question 11

The matrices used to aid in implementing QFD are known as

Accepted Answer

A)  A value stream map 
B)  The house of quality 
C)  Process flow charts 
D)  A QFD blueprint 
A)  A value stream map 
B)  The house of quality 
C)  Process flow charts 
D)  A QFD blueprint

Question 12

Match these items.
-Six sigma

Accepted Answer

A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement 
A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement

Question 13

Value stream mapping is used to gain understanding of the physical flow of goods and services that add value.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is not true about quality function deployment (QFD)?

Accepted Answer

A)  The QFD process moves through the four phases with the aid of a set of intertwined matrices 
B)  QFD translates customer needs into product and service designs that guide the corresponding process requirements 
C)  QFD designs products and services to meet process capabilities 
D)  The production-planning phase of QFD comprises of two tasks 
E)  The second phase of QFD is called part deployment 
A)  The QFD process moves through the four phases with the aid of a set of intertwined matrices 
B)  QFD translates customer needs into product and service designs that guide the corresponding process requirements 
C)  QFD designs products and services to meet process capabilities 
D)  The production-planning phase of QFD comprises of two tasks 
E)  The second phase of QFD is called part deployment

Question 15

When examining additional product or service features, the difference between the cost and the value to customers is the potential for _______.

Accepted Answer

The answer of When examining additional product or service features,...

Question 16

A widely used approach for guiding product and design so that customer expectations are met is:

Accepted Answer

A)  Designing for manufacturability 
B)  Business process analysis 
C)  Quality Function Deployment 
D)  Reengineering 
E)  Concurrent engineering 
A)  Designing for manufacturability 
B)  Business process analysis 
C)  Quality Function Deployment 
D)  Reengineering 
E)  Concurrent engineering

Question 17

Transportation time and cost of moving customers is a disadvantage of:

Accepted Answer

A)  Product-oriented layouts 
B)  Process-oriented layouts 
C)  Cellular layouts 
D)  Mixed layouts 
E)  None of the above 
A)  Product-oriented layouts 
B)  Process-oriented layouts 
C)  Cellular layouts 
D)  Mixed layouts 
E)  None of the above

Question 18

In which phase of QFD are performance goals or targets translated into process requirements:

Accepted Answer

A)  Product planning 
B)  Part deployment 
C)  Process planning 
D)  Production planning 
A)  Product planning 
B)  Part deployment 
C)  Process planning 
D)  Production planning

Question 19

Match these items.
-Product/process matrix

Accepted Answer

A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement 
A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement

Question 20

Match these items.
-Business process analysis

Accepted Answer

A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement 
A)  Separates customers from service processes 
B)  Used in developing lean systems 
C)  Provides a mechanism to evaluate processes prior to implementation 
D)  Minimizing mistakes in production processes 
E)  Final phase of QFD
F) Starting from a clean slate
G) Incrementally improving processes
H) House of quality
I) Process types, volume, and variety
J) Structured approach to continuous improvement

A structured, five-step approach to continuous improvement is known as __ _.

The layout utilized by service businesses such as hospitals, large legal firms and banks is referred to as:

Match these items. -Reengineering

A concurrent design approach that focuses on reducing transportation costs through product design is

Customer contact has the following negative and positive effects for a service:

Match these items. -Production planning

The key advantages of process-oriented layouts are that it enables and _.

Products should always be designed before processes.

Business process analysis starts with a clean slate.

Conceptually, what type of layout can be viewed as a linear series of processing steps?

The matrices used to aid in implementing QFD are known as

Match these items. -Six sigma

Value stream mapping is used to gain understanding of the physical flow of goods and services that add value.

Which of the following is not true about quality function deployment (QFD)?

When examining additional product or service features, the difference between the cost and the value to customers is the potential for _______.

A widely used approach for guiding product and design so that customer expectations are met is:

Transportation time and cost of moving customers is a disadvantage of:

In which phase of QFD are performance goals or targets translated into process requirements:

Match these items. -Product/process matrix

Match these items. -Business process analysis

Introduction: Why Operations Management

Profitability: Business Success From Operations Success

Strategy and Value: Competing Through Operations

Cost: The Price of Value Creation

Quality: Meeting Customer Expectations

Quality Tools: From Process Performance to Process Perfection

Timeliness: Scheduling and Project Management

Supply Chain Management: Managing Business to Business Interactions

Demand Forecasting: Building the Foundation for Resource Planning

Inventory: Managing to Meet Demand

Logistics: Positioning Goods in the Supply Chain

Lean Systems: Eliminating Waste Through the Supply Chain

Capacity: Matching Productive Resources to Demand

Constraint Management: Simplifying Complex Systems

Facilities: Making Location and Layout Decisions

Workforce: Optimizing Human Capital Printed

Filters

Exam 4: Processes: Turning Resources Into Capabilities

A structured, five-step approach to continuous improvement is known as ______ _____.

The layout utilized by service businesses such as hospitals, large legal firms and banks is referred to as:

Match these items. -Reengineering

A concurrent design approach that focuses on reducing transportation costs through product design is

Customer contact has the following negative and positive effects for a service:

Match these items. -Production planning

The key advantages of process-oriented layouts are that it enables ______ and _______.

Products should always be designed before processes.

Business process analysis starts with a clean slate.

Conceptually, what type of layout can be viewed as a linear series of processing steps?

The matrices used to aid in implementing QFD are known as

Match these items. -Six sigma

Value stream mapping is used to gain understanding of the physical flow of goods and services that add value.

Which of the following is not true about quality function deployment (QFD)?

When examining additional product or service features, the difference between the cost and the value to customers is the potential for _______.

A widely used approach for guiding product and design so that customer expectations are met is:

Transportation time and cost of moving customers is a disadvantage of:

In which phase of QFD are performance goals or targets translated into process requirements:

Match these items. -Product/process matrix

Match these items. -Business process analysis

Introduction: Why Operations Management

Profitability: Business Success From Operations Success

Strategy and Value: Competing Through Operations

Cost: The Price of Value Creation

Quality: Meeting Customer Expectations

Quality Tools: From Process Performance to Process Perfection

Timeliness: Scheduling and Project Management

Supply Chain Management: Managing Business to Business Interactions

Demand Forecasting: Building the Foundation for Resource Planning

Inventory: Managing to Meet Demand

Logistics: Positioning Goods in the Supply Chain

Lean Systems: Eliminating Waste Through the Supply Chain

Capacity: Matching Productive Resources to Demand

Constraint Management: Simplifying Complex Systems

Facilities: Making Location and Layout Decisions

Workforce: Optimizing Human Capital Printed

Filters

A structured, five-step approach to continuous improvement is known as __ _.

The key advantages of process-oriented layouts are that it enables and _.