Exam 3: Strategy and Value: Competing Through Operations

The competitive priority that is affected most substantially by performance/reward system decisions is:

_______ capacity provides the firm the ability to handle occasional problems that come up and also gives them the ability to handle a special request.

Porter's three strategy categories include:

The focus strategy seeks a ______ portion of a ______ market segment.

Customer's perception of value depends on the types of business outputs being produced and on the type of customer buying them.

The capacity of the service or manufacturing can dictate the degree of integration and the emphasis placed on developing business partners.

Value attributes that result in a particular customer making a purchase decision are referred to as:

All product-oriented supply chains require _____ _______. All service-oriented supply chains ______ _______.

Match these items. -Design capacity

Which of the following is not a component of the supply chain network?

A statement of what a business does, what its values are, who its market is, and why is known as

Porter's three strategy categories include _________, ________, and ________.

For any facility, cost per unit is at its _____ when the production or service rate matches the design capacity.

In today's economy, services have become a very viable ______ _______ for many product purchasing decisions.

Style and fashion, a value attribute of consumer customers, is prevalent in:

In a mature market, price is often an:

A _______ is the pattern of decisions an organization adopts in order to link resource decisions to goals.

A company's strategy is not necessarily what it publicly says it is.

Which of the following IS NOT associated with consumer customers' perception of value?