Question 1

Which of the following would probably not be decisions that are part of a supply chain strategy?

Accepted Answer

A)  Supply chain services outsourcing decisions 
B)  Make or buy decisions 
C)  Logistics network decisions 
D)  Core competency decisions 
E)  None of the above 
A)  Supply chain services outsourcing decisions 
B)  Make or buy decisions 
C)  Logistics network decisions 
D)  Core competency decisions 
E)  None of the above

Question 2

Order qualifiers are necessary and sufficient to win a customer.

Accepted Answer

A) True 
 B)False

Question 3

Match these items.
-Functional strategy

Accepted Answer

A)  A layer of capacity above what is required. 
B)  The second state of product value creation. 
C)  A strategy that establishes the link between functional decisions and business strategy. 
D)  The capacity a facility is designed to accommodate ongoingly 
E)  A characteristic product or service characteristic that is most important.
F) The path of value creation, from basic producer to consumer. 
A)  A layer of capacity above what is required. 
B)  The second state of product value creation. 
C)  A strategy that establishes the link between functional decisions and business strategy. 
D)  The capacity a facility is designed to accommodate ongoingly 
E)  A characteristic product or service characteristic that is most important.
F) The path of value creation, from basic producer to consumer.

Question 4

Identify two service businesses that your frequently visit. One of these businesses uses Internet technology extensively while the other does not. Is there a difference in value attributes offered by these two businesses? Are the attributes you deem very important offered by both these businesses?

Accepted Answer

The students can select any tw

Question 5

Convenience, along with price, is likely to be an important value attribute for many busy college students.

Accepted Answer

A) True 
 B)False

Question 6

At Archer Daniels Midland, _____ is defined by the ________, the ultimate judge.

Accepted Answer

The answer of At Archer Daniels Midland, _____ is defined...

Question 7

Which of the following statements is not true about capacity?

Accepted Answer

A)  Capacity decisions determine output capabilities 
B)  Capacity is generally defined in terms of an output rate 
C)  All five competitive priorities can be linked to capacity 
D)  For any facility, cost per unit is at its lowest when the production or service rate exceeds the design capacity 
A)  Capacity decisions determine output capabilities 
B)  Capacity is generally defined in terms of an output rate 
C)  All five competitive priorities can be linked to capacity 
D)  For any facility, cost per unit is at its lowest when the production or service rate exceeds the design capacity

Question 8

B2C and B2B customers often value products and services differently.

Accepted Answer

A) True 
 B)False

Question 9

Match these items.
-Protective capacity

Accepted Answer

A)  A layer of capacity above what is required. 
B)  The second state of product value creation. 
C)  A strategy that establishes the link between functional decisions and business strategy. 
D)  The capacity a facility is designed to accommodate ongoingly 
E)  A characteristic product or service characteristic that is most important.
F) The path of value creation, from basic producer to consumer. 
A)  A layer of capacity above what is required. 
B)  The second state of product value creation. 
C)  A strategy that establishes the link between functional decisions and business strategy. 
D)  The capacity a facility is designed to accommodate ongoingly 
E)  A characteristic product or service characteristic that is most important.
F) The path of value creation, from basic producer to consumer.

Question 10

Why is it necessary for businesses in the same competitive environment to differentiate themselves on the basis of the value attributes they provide? Provide specific examples of two competitive services that use different value attributes to differentiate themselves from each other. How do the consumer customers view these value attributes?

Accepted Answer

. Responses to the first part should inc

Question 11

Traditionally, supply chains were considered _______ arrangements of buyers and suppliers that started at the basic producer level and ultimately ended at the consumer.

Accepted Answer

The answer of Traditionally, supply chains were considered _______ arrangements...

Question 12

Costs are always the most important of the components of value.

Accepted Answer

A) True 
 B)False

Question 13

The focus strategy often seeks a small portion of the broad market.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following IS NOT a reason why some firms outsource?

Accepted Answer

A)  To enhance value 
B)  To help focus on core capabilities 
C)  To maintain tighter control of their processes 
D)  Because outsourcing can be cheaper than producing in house. 
A)  To enhance value 
B)  To help focus on core capabilities 
C)  To maintain tighter control of their processes 
D)  Because outsourcing can be cheaper than producing in house.

Question 15

The ______ that performs no value-adding function and merely links customers to suppliers is becoming _______.

Accepted Answer

The answer of The ______ that performs no value-adding function...

Question 16

Processes can be viewed as the components of capabilities, just as small parts are the components of finished products.

Accepted Answer

A) True 
 B)False

Question 17

The competitive priority that is affected most by strategic organization systems decisions is:

Accepted Answer

A)  Flexibility 
B)  Response time 
C)  Quality 
D)  Both A and B 
E)  Both B and C 
A)  Flexibility 
B)  Response time 
C)  Quality 
D)  Both A and B 
E)  Both B and C

Question 18

Structural decisions:

Accepted Answer

A)  Relate to such tangibles as buildings, equipment and how the business links to other businesses. 
B)  Do not include "brick and mortar" issues. 
C)  Relate to systems used to enhance the utilization of structural resources. 
D)  All of the above 
A)  Relate to such tangibles as buildings, equipment and how the business links to other businesses. 
B)  Do not include "brick and mortar" issues. 
C)  Relate to systems used to enhance the utilization of structural resources. 
D)  All of the above

Question 19

Which of the following statements is true about value attributes?

Accepted Answer

A)  If every alternative product or service possesses the same value attribute, that attribute is no longer an . important part of the purchase decision process. 
B)  Value attributes associated with services are completely separate from the value attributes associated with products. 
C)  Value attributes for business customers are the same as those for consumer customers. 
D)  "Value conscious" customers care more about value than other customers. 
A)  If every alternative product or service possesses the same value attribute, that attribute is no longer an . important part of the purchase decision process. 
B)  Value attributes associated with services are completely separate from the value attributes associated with products. 
C)  Value attributes for business customers are the same as those for consumer customers. 
D)  "Value conscious" customers care more about value than other customers.

Question 20

The creation of product value begins with _______ _________ and ends with the ______ of a consumer product.

Accepted Answer

basic prod

Which of the following would probably not be decisions that are part of a supply chain strategy?

Order qualifiers are necessary and sufficient to win a customer.

Match these items. -Functional strategy

Identify two service businesses that your frequently visit. One of these businesses uses Internet technology extensively while the other does not. Is there a difference in value attributes offered by these two businesses? Are the attributes you deem very important offered by both these businesses?

Convenience, along with price, is likely to be an important value attribute for many busy college students.

At Archer Daniels Midland, _ is defined by the ____, the ultimate judge.

Which of the following statements is not true about capacity?

B2C and B2B customers often value products and services differently.

Match these items. -Protective capacity

Traditionally, supply chains were considered _______ arrangements of buyers and suppliers that started at the basic producer level and ultimately ended at the consumer.

Costs are always the most important of the components of value.

The focus strategy often seeks a small portion of the broad market.

Which of the following IS NOT a reason why some firms outsource?

The that performs no value-adding function and merely links customers to suppliers is becoming _.

Processes can be viewed as the components of capabilities, just as small parts are the components of finished products.

The competitive priority that is affected most by strategic organization systems decisions is:

Structural decisions:

Which of the following statements is true about value attributes?

The creation of product value begins with ___ _ and ends with the __ of a consumer product.

Introduction: Why Operations Management

Profitability: Business Success From Operations Success

Processes: Turning Resources Into Capabilities

Cost: The Price of Value Creation

Quality: Meeting Customer Expectations

Quality Tools: From Process Performance to Process Perfection

Timeliness: Scheduling and Project Management

Supply Chain Management: Managing Business to Business Interactions

Demand Forecasting: Building the Foundation for Resource Planning

Inventory: Managing to Meet Demand

Logistics: Positioning Goods in the Supply Chain

Lean Systems: Eliminating Waste Through the Supply Chain

Capacity: Matching Productive Resources to Demand

Constraint Management: Simplifying Complex Systems

Facilities: Making Location and Layout Decisions

Workforce: Optimizing Human Capital Printed

Filters

Exam 3: Strategy and Value: Competing Through Operations

Which of the following would probably not be decisions that are part of a supply chain strategy?

Order qualifiers are necessary and sufficient to win a customer.

Match these items. -Functional strategy

Identify two service businesses that your frequently visit. One of these businesses uses Internet technology extensively while the other does not. Is there a difference in value attributes offered by these two businesses? Are the attributes you deem very important offered by both these businesses?

Convenience, along with price, is likely to be an important value attribute for many busy college students.

At Archer Daniels Midland, _____ is defined by the ________, the ultimate judge.

Which of the following statements is not true about capacity?

B2C and B2B customers often value products and services differently.

Match these items. -Protective capacity

Traditionally, supply chains were considered _______ arrangements of buyers and suppliers that started at the basic producer level and ultimately ended at the consumer.

Costs are always the most important of the components of value.

The focus strategy often seeks a small portion of the broad market.

Which of the following IS NOT a reason why some firms outsource?

The ______ that performs no value-adding function and merely links customers to suppliers is becoming _______.

Processes can be viewed as the components of capabilities, just as small parts are the components of finished products.

The competitive priority that is affected most by strategic organization systems decisions is:

Structural decisions:

Which of the following statements is true about value attributes?

The creation of product value begins with _______ _________ and ends with the ______ of a consumer product.

Introduction: Why Operations Management

Profitability: Business Success From Operations Success

Processes: Turning Resources Into Capabilities

Cost: The Price of Value Creation

Quality: Meeting Customer Expectations

Quality Tools: From Process Performance to Process Perfection

Timeliness: Scheduling and Project Management

Supply Chain Management: Managing Business to Business Interactions

Demand Forecasting: Building the Foundation for Resource Planning

Inventory: Managing to Meet Demand

Logistics: Positioning Goods in the Supply Chain

Lean Systems: Eliminating Waste Through the Supply Chain

Capacity: Matching Productive Resources to Demand

Constraint Management: Simplifying Complex Systems

Facilities: Making Location and Layout Decisions

Workforce: Optimizing Human Capital Printed

Filters

At Archer Daniels Midland, _ is defined by the ____, the ultimate judge.

The that performs no value-adding function and merely links customers to suppliers is becoming _.

The creation of product value begins with ___ _ and ends with the __ of a consumer product.