Question 1

Which of the following is true of a successful process redesign effort?

Accepted Answer

A)  It can shorten cycle times. 
B)  It has a low chaos factor. 
C)  It creates low resistance. 
D)  It gives good results with little effort. 
A)  It can shorten cycle times. 
B)  It has a low chaos factor. 
C)  It creates low resistance. 
D)  It gives good results with little effort.

Question 2

Which of the following is an example of a technostructural activity?

Accepted Answer

A)  agenda setting 
B)  sensitivity training 
C)  questionnaire development 
D)  job enrichment 
A)  agenda setting 
B)  sensitivity training 
C)  questionnaire development 
D)  job enrichment

Question 3

Which of the following is an assumption of the organizational development approach to planned change?

Accepted Answer

A)  Many companies have structures involving more people than necessary. 
B)  People's emotions are as important as their thoughts. 
C)  Systematically collected data is better than any assumption. 
D)  Many companies have business processes that are inefficient. 
A)  Many companies have structures involving more people than necessary. 
B)  People's emotions are as important as their thoughts. 
C)  Systematically collected data is better than any assumption. 
D)  Many companies have business processes that are inefficient.

Question 4

According to the 2005 "Consumer Choice" report sponsored by Autobytel.com,consumers' preference for smaller SUVs with decent gas mileage had increased.Which of the following forces for change probably caused this increase?

Accepted Answer

A)  economic conditions 
B)  competitors' actions 
C)  technology developments 
D)  legal developments 
A)  economic conditions 
B)  competitors' actions 
C)  technology developments 
D)  legal developments

Question 5

Which of the following is important for a manager to do in the refreezing phase of organizational change in addition to providing positive reinforcement to the employees?

Accepted Answer

A)  provide feedback 
B)  build momentum 
C)  supply resources 
D)  explain desired goals 
A)  provide feedback 
B)  build momentum 
C)  supply resources 
D)  explain desired goals

Question 6

Research has shown that the ________ is one of the biggest determinants of resistance during the movement stage of the change process.

Accepted Answer

A)  pull of past competencies 
B)  unreliability of workplace technology 
C)  level of uncertainty associated with the change 
D)  inability of management to articulate the need for change 
A)  pull of past competencies 
B)  unreliability of workplace technology 
C)  level of uncertainty associated with the change 
D)  inability of management to articulate the need for change

Question 7

The line managers at Harmony Corp.believe that the introduction of the customer care hotline facility has been a huge mistake.They are overwhelmed by the number of complaints that come in each day,most of which are due to faulty usage and not faulty products.The top executives at Harmony believe that the hotline will prove its worth over time.What inference can be drawn from this scenario?

Accepted Answer

A)  The dissatisfaction is due to pull of past competencies. 
B)  The dissatisfaction is due to nonimmediate results. 
C)  The dissatisfaction is due to lack of capabilities. 
D)  The dissatisfaction is due to lack of information. 
A)  The dissatisfaction is due to pull of past competencies. 
B)  The dissatisfaction is due to nonimmediate results. 
C)  The dissatisfaction is due to lack of capabilities. 
D)  The dissatisfaction is due to lack of information.

Question 8

The causes of organizational change originate exclusively from internal forces.

Accepted Answer

A) True 
 B)False

Question 9

As a reason for resistance to change,the term inertia means ________.

Accepted Answer

A)  lacking adequate information about the need for change 
B)  being comfortable with the present way of doing things 
C)  mistrusting those who are communicating the need for change 
D)  refusing to believe that change is necessary or helpful 
A)  lacking adequate information about the need for change 
B)  being comfortable with the present way of doing things 
C)  mistrusting those who are communicating the need for change 
D)  refusing to believe that change is necessary or helpful

Question 10

Which of the following is true of the organizational development (OD)approach to organizational change?

Accepted Answer

A)  It emphasizes HR personnel as potential change agents. 
B)  It was formerly a more general set of procedures. 
C)  Most organizations have currently discarded the OD approach. 
D)  Process design is one of its comprehensive approaches. 
A)  It emphasizes HR personnel as potential change agents. 
B)  It was formerly a more general set of procedures. 
C)  Most organizations have currently discarded the OD approach. 
D)  Process design is one of its comprehensive approaches.

Question 11

In this scenario,what stage of the change process is Dan resisting? How might this resistance be reduced?

Accepted Answer

Resistance occurs at the unfreezing stag

Question 12

A firm that is good at organizational learning is said to be ________.

Accepted Answer

A)  emphasizing planned efforts focusing on people and their interrelationships in organizations 
B)  using information technology to play a central role in the change effort 
C)  redesigning a firm's processes to achieve dramatic improvements 
D)  skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to accommodate changes. 
A)  emphasizing planned efforts focusing on people and their interrelationships in organizations 
B)  using information technology to play a central role in the change effort 
C)  redesigning a firm's processes to achieve dramatic improvements 
D)  skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to accommodate changes.

Question 13

In early 2007,Cadbury Schweppes announced its intention to separate its U.S.beverage division from its core confectionery business.In this case,Cadbury Schweppes was focusing on ________.

Accepted Answer

A)  changing its staff 
B)  changing its culture 
C)  changing its structure 
D)  changing its systems 
A)  changing its staff 
B)  changing its culture 
C)  changing its structure 
D)  changing its systems

Question 14

Which of the following is an example of process consultation?

Accepted Answer

A)  responsibility charting 
B)  diagnostic meetings 
C)  coaching and counseling 
D)  behavior modeling 
A)  responsibility charting 
B)  diagnostic meetings 
C)  coaching and counseling 
D)  behavior modeling

Question 15

IBF Industries,Inc.is a leading manufacturer and marketer of skin care and solar filters in the United States.The company is a market leader in the U.S.,and the demand for its products has been static over the last five quarters.In order to achieve better growth,the management is now planning to develop its business by entering the Canadian market.Which of the following information,if true,would most support the management's decision to develop the market?

Accepted Answer

A)  The Canadian online census conducted in the year 2011 showed that the number of people in Canada over age 60 would increase by over 30 percent in five years. 
B)  The unemployment rate and unemployment benefit claims in Canada are reported to be higher than last year. 
C)  The per capita income and the average purchasing power of the people in Canada have increased by two percent in last six months. 
D)  The assent prices in Canada, such as homes and financial assets, have been decreasing for the last ten months. 
A)  The Canadian online census conducted in the year 2011 showed that the number of people in Canada over age 60 would increase by over 30 percent in five years. 
B)  The unemployment rate and unemployment benefit claims in Canada are reported to be higher than last year. 
C)  The per capita income and the average purchasing power of the people in Canada have increased by two percent in last six months. 
D)  The assent prices in Canada, such as homes and financial assets, have been decreasing for the last ten months.

Question 16

Apart from managers,which of the following groups are often an excellent source of innovative suggestions for change?

Accepted Answer

A)  shareholders 
B)  retailers 
C)  lower level employees 
D)  suppliers 
A)  shareholders 
B)  retailers 
C)  lower level employees 
D)  suppliers

Question 17

Once managers are successful in getting others to see the need for change,they do not encounter further resistance in the moving stage of the change process.

Accepted Answer

A) True 
 B)False

Question 18

The organizational development approach to change has a strong behavioral and people orientation.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is an example of a teambuilding activity?

Accepted Answer

A)  agenda setting 
B)  diagnostic meetings 
C)  coaching and counseling 
D)  behavior modeling 
A)  agenda setting 
B)  diagnostic meetings 
C)  coaching and counseling 
D)  behavior modeling

Question 20

Within the context of organizational change,the most lasting people-change approach usually involves ________.

Accepted Answer

A)  adjusting people's attitudes and expectations 
B)  adding, subtracting, or interchanging people 
C)  enhancing people's knowledge, skills, and abilities 
D)  changing how staff members relate to one another 
A)  adjusting people's attitudes and expectations 
B)  adding, subtracting, or interchanging people 
C)  enhancing people's knowledge, skills, and abilities 
D)  changing how staff members relate to one another

Which of the following is true of a successful process redesign effort?

Which of the following is an example of a technostructural activity?

Which of the following is an assumption of the organizational development approach to planned change?

According to the 2005 "Consumer Choice" report sponsored by Autobytel.com,consumers' preference for smaller SUVs with decent gas mileage had increased.Which of the following forces for change probably caused this increase?

Which of the following is important for a manager to do in the refreezing phase of organizational change in addition to providing positive reinforcement to the employees?

Research has shown that the ________ is one of the biggest determinants of resistance during the movement stage of the change process.

The causes of organizational change originate exclusively from internal forces.

As a reason for resistance to change,the term inertia means ________.

Which of the following is true of the organizational development (OD)approach to organizational change?

In this scenario,what stage of the change process is Dan resisting? How might this resistance be reduced?

A firm that is good at organizational learning is said to be ________.

In early 2007,Cadbury Schweppes announced its intention to separate its U.S.beverage division from its core confectionery business.In this case,Cadbury Schweppes was focusing on ________.

Which of the following is an example of process consultation?

Apart from managers,which of the following groups are often an excellent source of innovative suggestions for change?

Once managers are successful in getting others to see the need for change,they do not encounter further resistance in the moving stage of the change process.

The organizational development approach to change has a strong behavioral and people orientation.

Which of the following is an example of a teambuilding activity?

Within the context of organizational change,the most lasting people-change approach usually involves ________.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Communication and Negotiation

Individual and Group Decision Making

Operations Management

Control

Filters

Exam 15: Organizational Change and Development

Which of the following is true of a successful process redesign effort?

Which of the following is an example of a technostructural activity?

Which of the following is an assumption of the organizational development approach to planned change?

According to the 2005 "Consumer Choice" report sponsored by Autobytel.com,consumers' preference for smaller SUVs with decent gas mileage had increased.Which of the following forces for change probably caused this increase?

Which of the following is important for a manager to do in the refreezing phase of organizational change in addition to providing positive reinforcement to the employees?

Research has shown that the ________ is one of the biggest determinants of resistance during the movement stage of the change process.

The causes of organizational change originate exclusively from internal forces.

As a reason for resistance to change,the term inertia means ________.

Which of the following is true of the organizational development (OD)approach to organizational change?

In this scenario,what stage of the change process is Dan resisting? How might this resistance be reduced?

A firm that is good at organizational learning is said to be ________.

In early 2007,Cadbury Schweppes announced its intention to separate its U.S.beverage division from its core confectionery business.In this case,Cadbury Schweppes was focusing on ________.

Which of the following is an example of process consultation?

Apart from managers,which of the following groups are often an excellent source of innovative suggestions for change?

Once managers are successful in getting others to see the need for change,they do not encounter further resistance in the moving stage of the change process.

The organizational development approach to change has a strong behavioral and people orientation.

Which of the following is an example of a teambuilding activity?

Within the context of organizational change,the most lasting people-change approach usually involves ________.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Communication and Negotiation

Individual and Group Decision Making

Operations Management

Control

Filters