Question 1

Which of the following best defines "transformational changes"?

Accepted Answer

A)  changes in shared values and strategy 
B)  long-term changes in technology and staff 
C)  dynamic changes in systems and structure 
D)  particularly complex and comprehensive changes 
A)  changes in shared values and strategy 
B)  long-term changes in technology and staff 
C)  dynamic changes in systems and structure 
D)  particularly complex and comprehensive changes

Question 2

Which of the following,if true,would be most likely to make a company implement an immediate organizational change?

Accepted Answer

A)  change in the economic conditions of the country 
B)  change introduced by a direct competitor that affects profits 
C)  change in high-ranking managers in the organization 
D)  change in societal attitudes toward products 
A)  change in the economic conditions of the country 
B)  change introduced by a direct competitor that affects profits 
C)  change in high-ranking managers in the organization 
D)  change in societal attitudes toward products

Question 3

A T-group is related to which of the following approaches to planned change?

Accepted Answer

A)  process redesign 
B)  organizational learning 
C)  reengineering 
D)  organizational development 
A)  process redesign 
B)  organizational learning 
C)  reengineering 
D)  organizational development

Question 4

As a demographic pattern,the aging of populations in the United States and Japan exemplifies a(n)________.

Accepted Answer

A)  volatile external force of change 
B)  slow-moving external force of change 
C)  transitional external force of change 
D)  inconsequential external force of change 
A)  volatile external force of change 
B)  slow-moving external force of change 
C)  transitional external force of change 
D)  inconsequential external force of change

Question 5

Inertia,mistrust,and lack of information can cause problems during the movement stage of the change process.

Accepted Answer

A) True 
 B)False

Question 6

Within the context of organizational change,which of the following practices focus on shared values and culture?

Accepted Answer

A)  replacing batching with continuous-flow manufacturing 
B)  encouraging cooperation through a cross-training program 
C)  changing from a niche market to a general market approach 
D)  instituting participatory decision making throughout the organization 
A)  replacing batching with continuous-flow manufacturing 
B)  encouraging cooperation through a cross-training program 
C)  changing from a niche market to a general market approach 
D)  instituting participatory decision making throughout the organization

Question 7

Changing the structural makeup of organizations is sometimes one of the least valuable tools managers have to create other desired changes.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is the idea behind organizational renewal?

Accepted Answer

A)  People's emotions are as important as their thoughts. 
B)  Systematically collected data is better than any assumption. 
C)  Many companies have structures involving more people than necessary. 
D)  In a fast-changing world, new habits and patterns rapidly become outdated. 
A)  People's emotions are as important as their thoughts. 
B)  Systematically collected data is better than any assumption. 
C)  Many companies have structures involving more people than necessary. 
D)  In a fast-changing world, new habits and patterns rapidly become outdated.

Question 9

Which of the following is an internal force of change for a company?

Accepted Answer

A)  economic conditions 
B)  technological developments 
C)  demographic shifts 
D)  managerial decisions 
A)  economic conditions 
B)  technological developments 
C)  demographic shifts 
D)  managerial decisions

Question 10

Which of the following is the most people-oriented change focus used within an organization?

Accepted Answer

A)  adding, subtracting, or interchanging people 
B)  attempting to change how staff members relate to each other 
C)  getting the manager to provide new information 
D)  directly enhancing knowledge, skills and abilities 
A)  adding, subtracting, or interchanging people 
B)  attempting to change how staff members relate to each other 
C)  getting the manager to provide new information 
D)  directly enhancing knowledge, skills and abilities

Question 11

Senior executives at NEC were unwilling to listen to younger scientists who said that LCD technology would appeal to customers who wanted computer monitors with high resolution and a smaller desktop footprint.According to Lewin's theory of change,this scenario depicts problems at the ________ of the change process.

Accepted Answer

A)  unfreezing stage 
B)  movement stage 
C)  refreezing stage 
D)  engagement stage 
A)  unfreezing stage 
B)  movement stage 
C)  refreezing stage 
D)  engagement stage

Question 12

Discuss proactive recognition,reactive recognition,and diagnosis within the context of recognizing and assessing the need for change.

Accepted Answer

Effective managers recognize the need fo

Question 13

Which of the following changes is common at the intermediate level of an organization?

Accepted Answer

A)  dividing departments 
B)  consolidating major divisions 
C)  forming new project groups 
D)  altering job compositions 
A)  dividing departments 
B)  consolidating major divisions 
C)  forming new project groups 
D)  altering job compositions

Question 14

Which of the following is true of a successful process redesign effort?

Accepted Answer

A)  It has a low chaos factor. 
B)  It creates low resistance. 
C)  It results in cost reduction. 
D)  It gives good results with little effort. 
A)  It has a low chaos factor. 
B)  It creates low resistance. 
C)  It results in cost reduction. 
D)  It gives good results with little effort.

Question 15

The essence of an organizational development (OD)approach to change is ________.

Accepted Answer

A)  having information technology play a central role in the change effort 
B)  redesigning a firm's processes to achieve dramatic improvements 
C)  its emphasis on planned efforts focusing on people and their interrelationships in organizations 
D)  its skill at creating, acquiring, and transferring knowledge, and modifying its behavior to accommodate changes. 
A)  having information technology play a central role in the change effort 
B)  redesigning a firm's processes to achieve dramatic improvements 
C)  its emphasis on planned efforts focusing on people and their interrelationships in organizations 
D)  its skill at creating, acquiring, and transferring knowledge, and modifying its behavior to accommodate changes.

Question 16

Which of the following is the most effective way to bring about a change?

Accepted Answer

A)  increasing the driving forces 
B)  adding more force for change 
C)  reducing the resistance forces 
D)  providing more information 
A)  increasing the driving forces 
B)  adding more force for change 
C)  reducing the resistance forces 
D)  providing more information

Question 17

For more than 200 years,Encyclopedia Britannica was believed to be the most authoritative encyclopedia in the world.However,sales began to plummet when Microsoft started bundling Encarta with its software products.Britannica offered digital versions of its encyclopedia,but priced them high to encourage consumers to purchase its nicely bound volumes.The plan failed.Sales have continued to spiral downward after Wikipedia,a free online encyclopedia,gained popularity.Which of the following statements sums up this scenario most clearly?

Accepted Answer

A)  Technology has positively influenced the publishing industry. 
B)  Products with strong brand-name recognition can withstand external threats. 
C)  Information posted on the Internet is more reliable than hardcopy information. 
D)  Managers being slow to respond to technological changes can result in loss of business. 
A)  Technology has positively influenced the publishing industry. 
B)  Products with strong brand-name recognition can withstand external threats. 
C)  Information posted on the Internet is more reliable than hardcopy information. 
D)  Managers being slow to respond to technological changes can result in loss of business.

Question 18

Which of the following forces for change was illustrated when workers at the Port of Los Angeles opposed the introduction of new cargo-handling technologies?

Accepted Answer

A)  managerial decisions 
B)  global business influences 
C)  technological breakthroughs 
D)  employee preferences and pressures 
A)  managerial decisions 
B)  global business influences 
C)  technological breakthroughs 
D)  employee preferences and pressures

Question 19

When used as an OD intervention technique,________ improve understanding of and relationships with others in the organization.

Accepted Answer

A)  structural activities 
B)  diagnostic activities 
C)  process consultation activities 
D)  individual enhancement activities 
A)  structural activities 
B)  diagnostic activities 
C)  process consultation activities 
D)  individual enhancement activities

Question 20

Force field analysis suggests that increasing the driving forces of change is the best way to bring about organizational change.

Accepted Answer

A) True 
 B)False

Which of the following best defines "transformational changes"?

Which of the following,if true,would be most likely to make a company implement an immediate organizational change?

A T-group is related to which of the following approaches to planned change?

As a demographic pattern,the aging of populations in the United States and Japan exemplifies a(n)________.

Inertia,mistrust,and lack of information can cause problems during the movement stage of the change process.

Within the context of organizational change,which of the following practices focus on shared values and culture?

Changing the structural makeup of organizations is sometimes one of the least valuable tools managers have to create other desired changes.

Which of the following is the idea behind organizational renewal?

Which of the following is an internal force of change for a company?

Which of the following is the most people-oriented change focus used within an organization?

Discuss proactive recognition,reactive recognition,and diagnosis within the context of recognizing and assessing the need for change.

Which of the following changes is common at the intermediate level of an organization?

Which of the following is true of a successful process redesign effort?

The essence of an organizational development (OD)approach to change is ________.

Which of the following is the most effective way to bring about a change?

Which of the following forces for change was illustrated when workers at the Port of Los Angeles opposed the introduction of new cargo-handling technologies?

When used as an OD intervention technique,________ improve understanding of and relationships with others in the organization.

Force field analysis suggests that increasing the driving forces of change is the best way to bring about organizational change.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Communication and Negotiation

Individual and Group Decision Making

Operations Management

Control

Filters

Exam 15: Organizational Change and Development

Which of the following best defines "transformational changes"?

Which of the following,if true,would be most likely to make a company implement an immediate organizational change?

A T-group is related to which of the following approaches to planned change?

As a demographic pattern,the aging of populations in the United States and Japan exemplifies a(n)________.

Inertia,mistrust,and lack of information can cause problems during the movement stage of the change process.

Within the context of organizational change,which of the following practices focus on shared values and culture?

Changing the structural makeup of organizations is sometimes one of the least valuable tools managers have to create other desired changes.

Which of the following is the idea behind organizational renewal?

Which of the following is an internal force of change for a company?

Which of the following is the most people-oriented change focus used within an organization?

Discuss proactive recognition,reactive recognition,and diagnosis within the context of recognizing and assessing the need for change.

Which of the following changes is common at the intermediate level of an organization?

Which of the following is true of a successful process redesign effort?

The essence of an organizational development (OD)approach to change is ________.

Which of the following is the most effective way to bring about a change?

Which of the following forces for change was illustrated when workers at the Port of Los Angeles opposed the introduction of new cargo-handling technologies?

When used as an OD intervention technique,________ improve understanding of and relationships with others in the organization.

Force field analysis suggests that increasing the driving forces of change is the best way to bring about organizational change.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Communication and Negotiation

Individual and Group Decision Making

Operations Management

Control

Filters