Question 1

Which of the following defines the breadth of reengineering?

Accepted Answer

A)  It involves redesigning a set of processes rather than a single process. 
B)  It involves changing a host of core elements within an organization. 
C)  It tries to reduce costs, shorten cycle times, and improve quality. 
D)  It involves engaging in new and different ways of behaving and interacting. 
A)  It involves redesigning a set of processes rather than a single process. 
B)  It involves changing a host of core elements within an organization. 
C)  It tries to reduce costs, shorten cycle times, and improve quality. 
D)  It involves engaging in new and different ways of behaving and interacting.

Question 2

Why might people resist seeing the initial need for change?

Accepted Answer

People's resistance after seeing the ini

Question 3

Does proactive recognition or reactive recognition occur in this scenario?

Accepted Answer

The new barcode procedures are based on

Question 4

Which of the following is true of the first step in evaluating change outcomes?

Accepted Answer

A)  Every type of data that can be collected should be collected. 
B)  The benefits of the data should be weighed against the costs. 
C)  Analysis of change effects based on insignificant data is often informative. 
D)  Data should be collected at irregular intervals. 
A)  Every type of data that can be collected should be collected. 
B)  The benefits of the data should be weighed against the costs. 
C)  Analysis of change effects based on insignificant data is often informative. 
D)  Data should be collected at irregular intervals.

Question 5

A company is suffering sales setbacks because a competitor has launched an identical product in the market.The company decides to improve its product design by adding additional features that would differentiate its offerings from those of the competitors.In this example,the focus of change is ________.

Accepted Answer

A)  systems 
B)  technology 
C)  staff 
D)  structure 
A)  systems 
B)  technology 
C)  staff 
D)  structure

Question 6

Which of the following is a valid reason why a manager may deliberately introduce a fast rate of change?

Accepted Answer

A)  to outweigh the costs of the change by its benefits 
B)  to determine who can keep up and who cannot 
C)  to minimize the opposition against the change 
D)  to institute multiple changes one after another 
A)  to outweigh the costs of the change by its benefits 
B)  to determine who can keep up and who cannot 
C)  to minimize the opposition against the change 
D)  to institute multiple changes one after another

Question 7

A(n)________ is a small group involved in intense discussions of the positive and negative features of products or services.

Accepted Answer

A)  pressure group 
B)  interest group 
C)  advocacy group 
D)  focus group 
A)  pressure group 
B)  interest group 
C)  advocacy group 
D)  focus group

Question 8

AOL's shift in strategy from generating revenues via consumer subscriptions to generating revenue via advertising on its website is an example of ________ of the need for change.

Accepted Answer

A)  proactive recognition 
B)  reactive recognition 
C)  cybernetic recognition 
D)  retroactive recognition 
A)  proactive recognition 
B)  reactive recognition 
C)  cybernetic recognition 
D)  retroactive recognition

Question 9

Do you get the impression that A-1 is committed to organizational learning,based on this scenario?

Accepted Answer

Organizational learning is a major appro

Question 10

A major driver of organizational change is the external environment in which the organization exists.

Accepted Answer

A) True 
 B)False

Question 11

A sales manager announces that all weekly sales reports must be submitted via e-mail,rather than hardcopy.However,some of the veteran staff members are still putting their reports in the manager's office mailbox.Which of the following would be the least effective way of winning over those who are resistant to this change?

Accepted Answer

A)  providing all required hardware, software, and training 
B)  explaining how electronic submissions save time, paperwork, and money 
C)  praising staff when they successfully submit their reports electronically 
D)  stressing that younger staff members have no problem e-mailing their reports 
A)  providing all required hardware, software, and training 
B)  explaining how electronic submissions save time, paperwork, and money 
C)  praising staff when they successfully submit their reports electronically 
D)  stressing that younger staff members have no problem e-mailing their reports

Question 12

Google's purchase of YouTube exemplifies its ________ of the need to enhance its mission of organizing the world's information and making it universally useful and accessible.

Accepted Answer

A)  proactive recognition 
B)  reactive recognition 
C)  cybernetic recognition 
D)  retroactive recognition 
A)  proactive recognition 
B)  reactive recognition 
C)  cybernetic recognition 
D)  retroactive recognition

Question 13

Within the context of force field analysis,________ is a driving force of change.

Accepted Answer

A)  new technology 
B)  norms that punish risk taking 
C)  costs of updating old equipment 
D)  employee groups opposed to change 
A)  new technology 
B)  norms that punish risk taking 
C)  costs of updating old equipment 
D)  employee groups opposed to change

Question 14

It is crucial to make an accurate assessment of the strength of the forces behind the need for change.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is true of learning organizations?

Accepted Answer

A)  They use the benchmarking technique to learn more. 
B)  They do not consider past failures as learning opportunities. 
C)  They rely on assumptions and intuitive guesswork to solve problems. 
D)  They use tried and tested methods to solve their problems. 
A)  They use the benchmarking technique to learn more. 
B)  They do not consider past failures as learning opportunities. 
C)  They rely on assumptions and intuitive guesswork to solve problems. 
D)  They use tried and tested methods to solve their problems.

Question 16

As a key distinguishing feature of the OD approach to organizational change,________ focuses on new relationships.

Accepted Answer

A)  benchmarking 
B)  organizational renewal 
C)  behavioral process orientation 
D)  individual enhancement activity 
A)  benchmarking 
B)  organizational renewal 
C)  behavioral process orientation 
D)  individual enhancement activity

Question 17

________ involves the identification,analysis,and comparison of the best practices of competitors against an organization's own practices.

Accepted Answer

A)  Proactive recognition 
B)  Corporate espionage 
C)  Benchmarking 
D)  Facilitation and support 
A)  Proactive recognition 
B)  Corporate espionage 
C)  Benchmarking 
D)  Facilitation and support

Question 18

Changes in a firm's processes and procedures often come about because of earlier changes in the organization's strategy or structure.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following statements is true about the movement phase of the change process?

Accepted Answer

A)  The greater the magnitude of change, the greater is the level of uncertainty. 
B)  The lesser the uncertainty regarding a change, the greater the resistance to it. 
C)  The greater the magnitude of the change, the lesser the level of resistance to it. 
D)  The higher the level of resistance to a change, the lesser planning is required for its success. 
A)  The greater the magnitude of change, the greater is the level of uncertainty. 
B)  The lesser the uncertainty regarding a change, the greater the resistance to it. 
C)  The greater the magnitude of the change, the lesser the level of resistance to it. 
D)  The higher the level of resistance to a change, the lesser planning is required for its success.

Question 20

One of the biggest determinants of resistance during the unfreezing stage of the change process is the level of uncertainty associated with the change.

Accepted Answer

A) True 
 B)False

Which of the following defines the breadth of reengineering?

Why might people resist seeing the initial need for change?

Does proactive recognition or reactive recognition occur in this scenario?

Which of the following is true of the first step in evaluating change outcomes?

Which of the following is a valid reason why a manager may deliberately introduce a fast rate of change?

A(n)________ is a small group involved in intense discussions of the positive and negative features of products or services.

AOL's shift in strategy from generating revenues via consumer subscriptions to generating revenue via advertising on its website is an example of ________ of the need for change.

Do you get the impression that A-1 is committed to organizational learning,based on this scenario?

A major driver of organizational change is the external environment in which the organization exists.

Google's purchase of YouTube exemplifies its ________ of the need to enhance its mission of organizing the world's information and making it universally useful and accessible.

Within the context of force field analysis,________ is a driving force of change.

It is crucial to make an accurate assessment of the strength of the forces behind the need for change.

Which of the following is true of learning organizations?

As a key distinguishing feature of the OD approach to organizational change,________ focuses on new relationships.

________ involves the identification,analysis,and comparison of the best practices of competitors against an organization's own practices.

Changes in a firm's processes and procedures often come about because of earlier changes in the organization's strategy or structure.

Which of the following statements is true about the movement phase of the change process?

One of the biggest determinants of resistance during the unfreezing stage of the change process is the level of uncertainty associated with the change.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Communication and Negotiation

Individual and Group Decision Making

Operations Management

Control

Filters

Exam 15: Organizational Change and Development

Which of the following defines the breadth of reengineering?

Why might people resist seeing the initial need for change?

Does proactive recognition or reactive recognition occur in this scenario?

Which of the following is true of the first step in evaluating change outcomes?

Which of the following is a valid reason why a manager may deliberately introduce a fast rate of change?

A(n)________ is a small group involved in intense discussions of the positive and negative features of products or services.

AOL's shift in strategy from generating revenues via consumer subscriptions to generating revenue via advertising on its website is an example of ________ of the need for change.

Do you get the impression that A-1 is committed to organizational learning,based on this scenario?

A major driver of organizational change is the external environment in which the organization exists.

Google's purchase of YouTube exemplifies its ________ of the need to enhance its mission of organizing the world's information and making it universally useful and accessible.

Within the context of force field analysis,________ is a driving force of change.

It is crucial to make an accurate assessment of the strength of the forces behind the need for change.

Which of the following is true of learning organizations?

As a key distinguishing feature of the OD approach to organizational change,________ focuses on new relationships.

________ involves the identification,analysis,and comparison of the best practices of competitors against an organization's own practices.

Changes in a firm's processes and procedures often come about because of earlier changes in the organization's strategy or structure.

Which of the following statements is true about the movement phase of the change process?

One of the biggest determinants of resistance during the unfreezing stage of the change process is the level of uncertainty associated with the change.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Communication and Negotiation

Individual and Group Decision Making

Operations Management

Control

Filters