Question 1

What period of franchisee training is generally the most intensive?

Accepted Answer

A) grand opening training 
B) pre-opening training 
C) continuing training 
D) field representative training 
A) grand opening training 
B) pre-opening training 
C) continuing training 
D) field representative training B

Question 2

What is the greatest support for a franchisee?

Accepted Answer

A) a good training manual 
B) lots of start-up capital 
C) the opportunity for success 
D) frequent contact with field representatives 
A) a good training manual 
B) lots of start-up capital 
C) the opportunity for success 
D) frequent contact with field representatives C

Question 3

What is the field representative's primary task?

Accepted Answer

A) to conduct surveys of franchisees 
B) to observe franchisees' interaction with customers 
C) to gauge profitability 
D) to help maintain a good franchisor-franchisee relationship 
A) to conduct surveys of franchisees 
B) to observe franchisees' interaction with customers 
C) to gauge profitability 
D) to help maintain a good franchisor-franchisee relationship D

Question 4

Why is an effective communication system so important for a franchise?

Accepted Answer

A) an effective communication system helps the franchise look organized. 
B) an effective communication system helps attract more franchisees. 
C) an effective communication system will affect the franchise's success and foster continued growth and development of the franchise. 
D) an effective communication system will affect the franchise's success,foster continued growth and development of the franchise,and ensure effective superior-subordinate relationships. 
A) an effective communication system helps the franchise look organized. 
B) an effective communication system helps attract more franchisees. 
C) an effective communication system will affect the franchise's success and foster continued growth and development of the franchise. 
D) an effective communication system will affect the franchise's success,foster continued growth and development of the franchise,and ensure effective superior-subordinate relationships.

Question 5

Which of the following is NOT one of the building blocks of customer service?

Accepted Answer

A) improvise! 
B) be willing to change! 
C) listen to customers! 
D) provide friendly services! 
A) improvise! 
B) be willing to change! 
C) listen to customers! 
D) provide friendly services!

Question 6

Which of the following telecommunication networks allows franchisees private access to confidential information provided by the franchisor?

Accepted Answer

A) intranet 
B) internet 
C) extranet 
D) externet 
A) intranet 
B) internet 
C) extranet 
D) externet

Question 7

Which of the following is NOT one of the ways that field representatives deliver con?tinuing training to franchisees?

Accepted Answer

A) they give on-the-spot management and operational suggestions. 
B) they often work indirectly with the franchisee from the franchisor's headquarters. 
C) they provide instructional audio or video materials to the franchisee. 
D) they serve as a conduit for new ideas. 
A) they give on-the-spot management and operational suggestions. 
B) they often work indirectly with the franchisee from the franchisor's headquarters. 
C) they provide instructional audio or video materials to the franchisee. 
D) they serve as a conduit for new ideas.

Question 8

Which of the following is the most compelling reason for someone to seek a franchise opportunity?

Accepted Answer

A) the chance to be self-employed 
B) profitability 
C) the opportunity to enjoy growth in the franchise 
D) pressure from the franchisor 
A) the chance to be self-employed 
B) profitability 
C) the opportunity to enjoy growth in the franchise 
D) pressure from the franchisor

Question 9

Why is the training manual important to a franchise?

Accepted Answer

A) it affords the franchisor protection in case of a dispute or question about training. 
B) it helps the franchisee organize the information they need to know in order to function effectively. 
C) it offers a franchisee training approach to the franchisor. 
D) all of the above. 
A) it affords the franchisor protection in case of a dispute or question about training. 
B) it helps the franchisee organize the information they need to know in order to function effectively. 
C) it offers a franchisee training approach to the franchisor. 
D) all of the above.

Question 10

What is required of the person in charge of a franchisee training program?

Accepted Answer

A) experience as a franchisor 
B) understanding of the needs of the particular franchised business 
C) knowledge about the training process 
D) both b and c 
A) experience as a franchisor 
B) understanding of the needs of the particular franchised business 
C) knowledge about the training process 
D) both b and c

What period of franchisee training is generally the most intensive?

What is the greatest support for a franchisee?

What is the field representative's primary task?

Why is an effective communication system so important for a franchise?

Which of the following is NOT one of the building blocks of customer service?

Which of the following telecommunication networks allows franchisees private access to confidential information provided by the franchisor?

Which of the following is NOT one of the ways that field representatives deliver con?tinuing training to franchisees?

Which of the following is the most compelling reason for someone to seek a franchise opportunity?

Why is the training manual important to a franchise?

What is required of the person in charge of a franchisee training program?

Franchising: History and Overview

Recognizing Franchising Opportunities

The Franchisor Business Plan

Franchisor Management, Organization and Administrative Policy

The Franchise Marketing Process

Selling Franchises and Marketing Research

Co-Branding

Managing the Franchisors Operations Process

Location and Site Selection

Accounting and Financial Statements: Presentation and Uses

Financial Management and Fiscal Planning Tools and Techniques

Information Systems in Franchising

Franchise Legal Documents

Trademarks, Copyrights, Patents, and Trade Secrets Stage Five: the Franchisee

Investigating Franchise Opportunities

Financing Your Franchised Business

Marketing the Franchisee Business

Managing the Franchisee Business Stage Six: the Franchiserfranchisee Relationship

The Franchising Relationship

Social Responsibility and Business Ethics

International Franchising

Filters

Exam 20: Franchiser Support Services Stage Seven: Current Issues in Franchising

What period of franchisee training is generally the most intensive?

What is the greatest support for a franchisee?

What is the field representative's primary task?

Why is an effective communication system so important for a franchise?

Which of the following is NOT one of the building blocks of customer service?

Which of the following telecommunication networks allows franchisees private access to confidential information provided by the franchisor?

Which of the following is NOT one of the ways that field representatives deliver con?tinuing training to franchisees?

Which of the following is the most compelling reason for someone to seek a franchise opportunity?

Why is the training manual important to a franchise?

What is required of the person in charge of a franchisee training program?

Franchising: History and Overview

Recognizing Franchising Opportunities

The Franchisor Business Plan

Franchisor Management, Organization and Administrative Policy

The Franchise Marketing Process

Selling Franchises and Marketing Research

Co-Branding

Managing the Franchisors Operations Process

Location and Site Selection

Accounting and Financial Statements: Presentation and Uses

Financial Management and Fiscal Planning Tools and Techniques

Information Systems in Franchising

Franchise Legal Documents

Trademarks, Copyrights, Patents, and Trade Secrets Stage Five: the Franchisee

Investigating Franchise Opportunities

Financing Your Franchised Business

Marketing the Franchisee Business

Managing the Franchisee Business Stage Six: the Franchiserfranchisee Relationship

The Franchising Relationship

Social Responsibility and Business Ethics

International Franchising

Filters