Exam 13: Strategic Decision Making: Managing Strategic Change

A practical tool for managing change is the laddering technique. This is a way of communicating which aspects of the context of the change?

The continuous improvement movement is an example of what kind of change?

Van de Ven and Poole (1995) identify four main theories of change. These are life-cycle theories, teleogical theories, dialectic theories and

A person or group who effects change in an organization is commonly known as

What characteristics would you expect to find in someone who is 'emotionally intelligent'?

In very broad terms, change can take a number of forms. It can be planned or emergent, and deterministic or

Lewin's freeze/unfreeze process is which type of theory of change?

De Geus explained why some environmental signals might be missed by some companies. What is the reason that de Geus suggested?

Strategic leaders who break with past ways of doing things are commonly called?

According to Argyris (1992), people avoid emotional engagement in organizations through the deployment of

How do the terms 'voluntarism' and 'determinism' relate to the issue of strategic change in organizations?

List some advantages and disadvantages of using an external change agent to manage strategic change.

Which approach to change management do Nutt et al (2000) consider to give the greatest chance of success?

Dialectic theories of change see change as

Hannan et al (2003) in their study of organizational scale and scope and its effect on change, argue that two factors influence the success of change. These are opacity and

Adaptive approaches to change argue that strategic change is a process of

Kanter (1999) argues that creative organizational contexts can be formed and sustained by three major elements. These are concepts, competences and

Life-cycle theories of change see change as being

When a manager is good at understanding their own mental processes and those of others, they are said to have a high level of

Which consulting firm uses metaphors from biology to explain organizational change?