Question 1

The Balanced Scorecard approach of Kaplan and Norton (1996) is which kind of performance measurement system?

Accepted Answer

A)  A 'value based' technique 
B)  An accounting technique 
C)  A financial technique 
D)  A cash flow technique 
A)  A 'value based' technique 
B)  An accounting technique 
C)  A financial technique 
D)  A cash flow technique A

Question 2

The Balanced Scorecard approach includes four perspectives; financial, customer, internal and

Accepted Answer

A)  innovation and learning 
B)  stakeholder 
C)  sustainability 
D)  operational 
A)  innovation and learning 
B)  stakeholder 
C)  sustainability 
D)  operational A

Question 3

The Balanced Scorecard approach breaks down value generation into three parts; operational effectiveness, customer management and

Accepted Answer

A)  product innovation 
B)  process innovation 
C)  people management 
D)  translating the vision 
A)  product innovation 
B)  process innovation 
C)  people management 
D)  translating the vision A

Question 4

What might be typical measurements within the internal perspective of the Balanced Scorecard for a car manufacturer?

Accepted Answer

The internal perspective measures intern

Question 5

What does the financial measure E. P.S mean?

Accepted Answer

A)  Earnings per sale 
B)  Earnings per stock 
C)  Earnings per share 
D)  Earnings per shareholder value 
A)  Earnings per sale 
B)  Earnings per stock 
C)  Earnings per share 
D)  Earnings per shareholder value

Question 6

Kaplan and Norton (1996) developed the Balanced Scorecard approach. What is it used for?

Accepted Answer

A)  To monitor employee performance 
B)  To assess stakeholder power and interest 
C)  To decide which activities to outsource 
D)  To measure key drivers of a firm's strategy 
A)  To monitor employee performance 
B)  To assess stakeholder power and interest 
C)  To decide which activities to outsource 
D)  To measure key drivers of a firm's strategy

Question 7

The 'theory of business' is a similar concept to

Accepted Answer

A)  A strategic review 
B)  A performance measurement system 
C)  A business model 
D)  An organizational structure 
A)  A strategic review 
B)  A performance measurement system 
C)  A business model 
D)  An organizational structure

Question 8

Can you think of any further perspectives that might complement the Balanced Scorecard approach? Justify your answer.

Accepted Answer

A suggestion is a 'sustainability' persp

Question 9

Which measure of firm performance takes into account the time value of money?

Accepted Answer

A)  ROI 
B)  ROE 
C)  SVA 
D)  ROA 
A)  ROI 
B)  ROE 
C)  SVA 
D)  ROA

Question 10

In the Balanced Scorecard Approach, which perspective is most likely to include a measurement of product quality?

Accepted Answer

A)  The internal perspective 
B)  The shareholder perspective 
C)  The learning and innovation perspective 
D)  The customer perspective 
A)  The internal perspective 
B)  The shareholder perspective 
C)  The learning and innovation perspective 
D)  The customer perspective

Question 11

The original Balanced Scorecard approach has evolved into

Accepted Answer

A)  A strategic management system 
B)  A business process re-engineering system 
C)  A continuous improvement system 
D)  An activity mapping system 
A)  A strategic management system 
B)  A business process re-engineering system 
C)  A continuous improvement system 
D)  An activity mapping system

Question 12

Which measure of firm performance is most appropriate for assessing the future of the firm?

Accepted Answer

A)  ROI 
B)  EVA 
C)  SVA 
D)  ROA 
A)  ROI 
B)  EVA 
C)  SVA 
D)  ROA

Question 13

In the balanced scorecard, 'learning and growth' measures are generally more difficult to formulate than 'internal business process' measures.

Accepted Answer

A) True 
 B)False

Question 14

Yip's business model and Porter's value chain are both ____________ of how a business hopes to achieve competitive success

Accepted Answer

The answer of Yip's business model and Porter's value chain...

Question 15

Accounting measures of performance have been criticized because

Accepted Answer

A)  It is very difficult to get accurate data 
B)  They do not lead to improved market share value 
C)  They ignore physical assets 
D)  They only apply to large firms 
A)  It is very difficult to get accurate data 
B)  They do not lead to improved market share value 
C)  They ignore physical assets 
D)  They only apply to large firms

Question 16

Key success factors derive from

Accepted Answer

A)  Key performance indicators 
B)  An understanding of customer needs 
C)  An understanding of internal processes 
D)  Critical success factors 
A)  Key performance indicators 
B)  An understanding of customer needs 
C)  An understanding of internal processes 
D)  Critical success factors

Question 17

When constructing measures for a Balanced Scorecard, which perspective would include a measure of sales growth?

Accepted Answer

A)  The internal perspective 
B)  The innovation and learning perspective 
C)  The customer perspective 
D)  The financial perspective 
A)  The internal perspective 
B)  The innovation and learning perspective 
C)  The customer perspective 
D)  The financial perspective

Question 18

The original version of Kaplan and Norton's balanced scorecard has evolved into a _________________ which can link long term strategic objectives with short-term actions.

Accepted Answer

Strategic

Question 19

In what way is the Balanced Scorecard approach balanced?

Accepted Answer

The Balanced Scorecard approach is 'bala

Question 20

Why are accounting measures of firm performance limited?

Accepted Answer

Accounting measures encourage a short te

The Balanced Scorecard approach of Kaplan and Norton (1996) is which kind of performance measurement system?

The Balanced Scorecard approach includes four perspectives; financial, customer, internal and

The Balanced Scorecard approach breaks down value generation into three parts; operational effectiveness, customer management and

What might be typical measurements within the internal perspective of the Balanced Scorecard for a car manufacturer?

What does the financial measure E. P.S mean?

Kaplan and Norton (1996) developed the Balanced Scorecard approach. What is it used for?

The 'theory of business' is a similar concept to

Can you think of any further perspectives that might complement the Balanced Scorecard approach? Justify your answer.

Which measure of firm performance takes into account the time value of money?

In the Balanced Scorecard Approach, which perspective is most likely to include a measurement of product quality?

The original Balanced Scorecard approach has evolved into

Which measure of firm performance is most appropriate for assessing the future of the firm?

In the balanced scorecard, 'learning and growth' measures are generally more difficult to formulate than 'internal business process' measures.

Yip's business model and Porter's value chain are both ____________ of how a business hopes to achieve competitive success

Accounting measures of performance have been criticized because

Key success factors derive from

When constructing measures for a Balanced Scorecard, which perspective would include a measure of sales growth?

The original version of Kaplan and Norton's balanced scorecard has evolved into a _________________ which can link long term strategic objectives with short-term actions.

In what way is the Balanced Scorecard approach balanced?

Why are accounting measures of firm performance limited?

Introduction to Strategy

Systems Model and Strategy Map

The Microeconomics of Strategy

The Macroeconomics of Strategy

Competitive Strategy: The Analysis of Strategic Position

Competitive Strategy: The Analysis of Strategic Capability

The Competitive Environment

Corporate Strategy: Adding Value in Multi-Business Firms

Global Strategies and International Advantage

Organisational Models and Approaches to Strategy

Risk, Uncertainty and Strategy

Strategic Decision Making: Process Analysis

Strategic Decision Making: Managing Strategic Change

Strategy As Knowledge: Innovation and Learning

Strategy and Corporate Governance

Filters

Exam 16: Analyzing and Measuring Strategic Performance

The Balanced Scorecard approach of Kaplan and Norton (1996) is which kind of performance measurement system?

The Balanced Scorecard approach includes four perspectives; financial, customer, internal and

The Balanced Scorecard approach breaks down value generation into three parts; operational effectiveness, customer management and

What might be typical measurements within the internal perspective of the Balanced Scorecard for a car manufacturer?

What does the financial measure E. P.S mean?

Kaplan and Norton (1996) developed the Balanced Scorecard approach. What is it used for?

The 'theory of business' is a similar concept to

Can you think of any further perspectives that might complement the Balanced Scorecard approach? Justify your answer.

Which measure of firm performance takes into account the time value of money?

In the Balanced Scorecard Approach, which perspective is most likely to include a measurement of product quality?

The original Balanced Scorecard approach has evolved into

Which measure of firm performance is most appropriate for assessing the future of the firm?

In the balanced scorecard, 'learning and growth' measures are generally more difficult to formulate than 'internal business process' measures.

Yip's business model and Porter's value chain are both ____________ of how a business hopes to achieve competitive success

Accounting measures of performance have been criticized because

Key success factors derive from

When constructing measures for a Balanced Scorecard, which perspective would include a measure of sales growth?

The original version of Kaplan and Norton's balanced scorecard has evolved into a _________________ which can link long term strategic objectives with short-term actions.

In what way is the Balanced Scorecard approach balanced?

Why are accounting measures of firm performance limited?

Introduction to Strategy

Systems Model and Strategy Map

The Microeconomics of Strategy

The Macroeconomics of Strategy

Competitive Strategy: The Analysis of Strategic Position

Competitive Strategy: The Analysis of Strategic Capability

The Competitive Environment

Corporate Strategy: Adding Value in Multi-Business Firms

Global Strategies and International Advantage

Organisational Models and Approaches to Strategy

Risk, Uncertainty and Strategy

Strategic Decision Making: Process Analysis

Strategic Decision Making: Managing Strategic Change

Strategy As Knowledge: Innovation and Learning

Strategy and Corporate Governance

Filters