Question 1

Including nontraditional employees in fair competition for advancement decreases the quality of management in the organization.

Accepted Answer

A) True 
 B)False  False

Question 2

Sally has been in the Finance department of Towsend's for the past eight years and is the longest-serving employee in the department. Though she has the experience and the qualifications to become a manager, a male colleague who was not as qualified was promoted over her. Sally notices that all the management positions in the company are occupied by males, even though there are many well-qualified women in the organization. This phenomenon is referred to as the ________.

Accepted Answer

A)  double burden 
B)  white privilege 
C)  gray ceiling 
D)  levelling mechanism 
E)  glass ceiling 
A)  double burden 
B)  white privilege 
C)  gray ceiling 
D)  levelling mechanism 
E)  glass ceiling E

Question 3

Explain Donaldson and Scannell's four-stage model for managers' progression in managing a diverse workforce.

Accepted Answer

Donaldson and Scannell, authors of Human Resource Development: The New Trainer's Guide, have developed a four-stage model to describe how managers progress in managing a diverse workforce.
In the first stage, known as "unconscious incompetence," managers are unaware of behaviors they engage in that are problematic for members of other groups.
In the second stage, "conscious incompetence," managers go through a learning process in which they become conscious of behaviors that make them incompetent in their interactions with members of diverse groups.
The third stage is one of becoming "consciously competent." Managers learn how to interact with diverse groups and cultures by deliberately thinking about how to behave.
In the last stage, "unconscious competence," managers have internalized these new behaviors and feel so comfortable relating to others different from themselves that they need to devote little conscious effort to doing so. Managers who have progressed to the "unconscious competence" stage will be the most effective with respect to interacting in a diverse workforce. Effective interaction is key to carrying out the four management functions of planning, organizing, influencing, and controlling.

Question 4

Which of the following is a characteristic of bicultural stress?

Accepted Answer

A)  role conflict 
B)  balanced growth 
C)  improved skills 
D)  reverse discrimination 
E)  pluralism 
A)  role conflict 
B)  balanced growth 
C)  improved skills 
D)  reverse discrimination 
E)  pluralism

Question 5

List some of the features of an organization that has its top management's support on issues related to diversity. How does top management support help a company take effective action to promote diversity?

Accepted Answer

An important source of support for manag

Question 6

The assimilation approach to promoting cultural diversity ________.

Accepted Answer

A)  relies on the maxim "Do unto others as you would have them do unto you" 
B)  addresses past injustices experienced by a particular group 
C)  pressures employees who do not belong to the dominant culture to conform 
D)  teaches employees the norms and practices of another culture 
E)  advocates incorporating changes into organization culture based on the cultures of employees 
A)  relies on the maxim "Do unto others as you would have them do unto you" 
B)  addresses past injustices experienced by a particular group 
C)  pressures employees who do not belong to the dominant culture to conform 
D)  teaches employees the norms and practices of another culture 
E)  advocates incorporating changes into organization culture based on the cultures of employees

Question 7

The ________ approach to diversity relies on the biblical dictate, "Do unto others as you would have them do unto you."

Accepted Answer

A)  multicultural 
B)  golden rule 
C)  assimilation 
D)  righting-the-wrongs 
E)  culture-specific 
A)  multicultural 
B)  golden rule 
C)  assimilation 
D)  righting-the-wrongs 
E)  culture-specific

Question 8

According to the Hudson Institute report, ________.

Accepted Answer

A)  benefits and policies for women workers must be increased 
B)  the U.S. must pay more attention to its own share of world trade and less on the growth of other economies 
C)  prosperity will depend upon how fast productivity grows in manufacturing 
D)  minority workers must be integrated into the economy, within certain limits 
E)  the average age of the American worker will decrease 
A)  benefits and policies for women workers must be increased 
B)  the U.S. must pay more attention to its own share of world trade and less on the growth of other economies 
C)  prosperity will depend upon how fast productivity grows in manufacturing 
D)  minority workers must be integrated into the economy, within certain limits 
E)  the average age of the American worker will decrease

Question 9

Three years ago, Bluebird Retail recruited a large number of employees from nontraditional sources, to offset a cash crunch. Most of these employees were hired for positions at lower levels in the organization. Over the past three years, the employees have gained experience and are familiar with the running of their departments. Though they have no management or supervisory backgrounds, the company is considering training some of these employees for management roles. Which of the following offers the strongest argument for this decision?

Accepted Answer

A)  The company offers goods of mass appeal and caters to a wide customer base across the country. 
B)  Sales have been increasing over the past quarter and Bluebird is opening more outlets in three cities. 
C)  Innovation has been high and productivity has been increasing steadily. 
D)  Employee turnover at Bluebird Retail is at an all-time low. 
E)  Studies into customer satisfaction at Bluebird outlets indicate that most customers are happy with the product line-up. 
A)  The company offers goods of mass appeal and caters to a wide customer base across the country. 
B)  Sales have been increasing over the past quarter and Bluebird is opening more outlets in three cities. 
C)  Innovation has been high and productivity has been increasing steadily. 
D)  Employee turnover at Bluebird Retail is at an all-time low. 
E)  Studies into customer satisfaction at Bluebird outlets indicate that most customers are happy with the product line-up.

Question 10

Ruby's company based in the U.S. is not averse to recruiting people from different cultures. On the contrary, it schedules an intensive training session to help the employees from other cultures adopt and fit into American culture. What kind of an approach does the company use?

Accepted Answer

A)  assimilation approach 
B)  righting-the-wrongs approach 
C)  culture-specific approach 
D)  multicultural approach 
E)  golden rule approach 
A)  assimilation approach 
B)  righting-the-wrongs approach 
C)  culture-specific approach 
D)  multicultural approach 
E)  golden rule approach

Question 11

Alice is an American student of Chinese origin. Her grades fell significantly during the last semester, and as a result, her teacher was very disappointed, telling Alice that she should be more hardworking and dedicated to her studies as a result of her Chinese heritage. The teacher's attitude can be described as ________.

Accepted Answer

A)  bicultural conflict 
B)  tokenism 
C)  stereotyping 
D)  ethnocentrism 
E)  feminism 
A)  bicultural conflict 
B)  tokenism 
C)  stereotyping 
D)  ethnocentrism 
E)  feminism

Question 12

Which of the following is one of Sonnenfeld's findings concerning older workers?

Accepted Answer

A)  They tend to be low performers. 
B)  They are less likely to take risks. 
C)  They are more open to changes. 
D)  They are low-cost workers. 
E)  They are less cautious. 
A)  They tend to be low performers. 
B)  They are less likely to take risks. 
C)  They are more open to changes. 
D)  They are low-cost workers. 
E)  They are less cautious.

Question 13

Eli International has just begun a recruitment drive in colleges. Hoping to increase the cultural diversity within the organization, recruiters are focusing on candidates from a number of minority communities. The organization firmly believes that different cultural viewpoints can contribute to innovation and customer insights. The company must hold training sessions with existing employees to help them welcome and understand their new colleagues. Which of the following approaches will best help the company achieve all its goals?

Accepted Answer

A)  assimilation approach 
B)  "golden rule" approach 
C)  multicultural approach 
D)  righting-the-wrongs approach 
E)  culture-specific approach 
A)  assimilation approach 
B)  "golden rule" approach 
C)  multicultural approach 
D)  righting-the-wrongs approach 
E)  culture-specific approach

Question 14

In an organization, the group of people who hold most of the positions that command decision-making power is known as the ________.

Accepted Answer

A)  majority group 
B)  model minority 
C)  determinant group 
D)  functional group 
E)  working group 
A)  majority group 
B)  model minority 
C)  determinant group 
D)  functional group 
E)  working group

Question 15

A positive or negative assessment of members of a group or their perceived attributes is known as ________.

Accepted Answer

A)  a stereotype 
B)  a prejudice 
C)  ethnocentrism 
D)  tokenism 
E)  discrimination 
A)  a stereotype 
B)  a prejudice 
C)  ethnocentrism 
D)  tokenism 
E)  discrimination

Question 16

Define diversity training. What are the basic components of diversity training?

Accepted Answer

Diversity training is a learning process

Question 17

The culture-specific approach ________.

Accepted Answer

A)  creates a homogeneous culture that suppresses the creativity and diversity of views that could benefit the organization 
B)  pressures employees who do not belong to the dominant culture to conform to the prevailing culture 
C)  teaches employees the norms and practices of another culture to prepare them to interact with people from that culture effectively 
D)  advocates change on the part of management, employees, and organization systems and structures 
E)  allows individuals to follow the approach from their own particular frame of reference without knowing the cultural expectations, traditions, and preferences of the other person 
A)  creates a homogeneous culture that suppresses the creativity and diversity of views that could benefit the organization 
B)  pressures employees who do not belong to the dominant culture to conform to the prevailing culture 
C)  teaches employees the norms and practices of another culture to prepare them to interact with people from that culture effectively 
D)  advocates change on the part of management, employees, and organization systems and structures 
E)  allows individuals to follow the approach from their own particular frame of reference without knowing the cultural expectations, traditions, and preferences of the other person

Question 18

Pluralism refers to an environment in which differences are acknowledged, accepted, and seen as significant contributors to the entirety.

Accepted Answer

A) True 
 B)False

Question 19

In an organization, the group of people who lack critical resources, acceptance, and social status is known as the ________.

Accepted Answer

A)  prime group 
B)  advocacy group 
C)  minority group 
D)  special interest group 
E)  majority group 
A)  prime group 
B)  advocacy group 
C)  minority group 
D)  special interest group 
E)  majority group

Question 20

A major league basketball team has more African-American players than white players. It is about to recruit five more players and the management has specifically asked the coach to ensure that three out of the five new players are white. This is causing irritation among the African-American players who want to be part of the team. This is an example of ________.

Accepted Answer

A)  reverse discrimination 
B)  pluralism 
C)  tokenism 
D)  monism 
E)  dualism 
A)  reverse discrimination 
B)  pluralism 
C)  tokenism 
D)  monism 
E)  dualism

Including nontraditional employees in fair competition for advancement decreases the quality of management in the organization.

Explain Donaldson and Scannell's four-stage model for managers' progression in managing a diverse workforce.

Which of the following is a characteristic of bicultural stress?

List some of the features of an organization that has its top management's support on issues related to diversity. How does top management support help a company take effective action to promote diversity?

The assimilation approach to promoting cultural diversity ________.

The ________ approach to diversity relies on the biblical dictate, "Do unto others as you would have them do unto you."

According to the Hudson Institute report, ________.

Ruby's company based in the U.S. is not averse to recruiting people from different cultures. On the contrary, it schedules an intensive training session to help the employees from other cultures adopt and fit into American culture. What kind of an approach does the company use?

Which of the following is one of Sonnenfeld's findings concerning older workers?

In an organization, the group of people who hold most of the positions that command decision-making power is known as the ________.

A positive or negative assessment of members of a group or their perceived attributes is known as ________.

Define diversity training. What are the basic components of diversity training?

The culture-specific approach ________.

Pluralism refers to an environment in which differences are acknowledged, accepted, and seen as significant contributors to the entirety.

In an organization, the group of people who lack critical resources, acceptance, and social status is known as the ________.

Introducing Modern Management: Concepts and Skills

Managing: History and Current Thinking

Corporate Social Responsibility, Ethics, and Sustainability

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Plans and Planning Tools

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict, and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

Filters

Exam 4: Management and Diversity

Including nontraditional employees in fair competition for advancement decreases the quality of management in the organization.

Explain Donaldson and Scannell's four-stage model for managers' progression in managing a diverse workforce.

Which of the following is a characteristic of bicultural stress?

List some of the features of an organization that has its top management's support on issues related to diversity. How does top management support help a company take effective action to promote diversity?

The assimilation approach to promoting cultural diversity ________.

The ________ approach to diversity relies on the biblical dictate, "Do unto others as you would have them do unto you."

According to the Hudson Institute report, ________.

Ruby's company based in the U.S. is not averse to recruiting people from different cultures. On the contrary, it schedules an intensive training session to help the employees from other cultures adopt and fit into American culture. What kind of an approach does the company use?

Which of the following is one of Sonnenfeld's findings concerning older workers?

In an organization, the group of people who hold most of the positions that command decision-making power is known as the ________.

A positive or negative assessment of members of a group or their perceived attributes is known as ________.

Define diversity training. What are the basic components of diversity training?

The culture-specific approach ________.

Pluralism refers to an environment in which differences are acknowledged, accepted, and seen as significant contributors to the entirety.

In an organization, the group of people who lack critical resources, acceptance, and social status is known as the ________.

Introducing Modern Management: Concepts and Skills

Managing: History and Current Thinking

Corporate Social Responsibility, Ethics, and Sustainability

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Plans and Planning Tools

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict, and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

Filters