Exam 2: Managing: History and Current Thinking

The Hawthorne Studies were conducted in two phases: the relay assembly test room experiments and the bank wiring observation room experiment. Which of the following approaches was developed based on these studies?

Leo is analyzing ways to improve efficiency and productivity in a particular organization. The management problems being studied are very complicated and he needs help analyzing a large number of variables. He also intends to construct mathematical models to represent reality to determine how the real-world situation might be improved. The approach Leo is applying in this scenario is the ________.

Regardless of the weather, a television's screen, controls and other parts must function in a predetermined way if the television as a whole is to exist and serve its purpose. This is an example of a(n) ________ system.

Managers use the Gantt chart to ________.

What is a system? What guidelines should you follow while conducting system analysis? Using the general system theory, explain what kind of system you think the Internet is.

Henri Fayol is regarded as the pioneer of administrative theory.

A human is an example of a(n) ________ system. Constant interaction with the environment influences the person's state of existence and future.

Henri Fayol was more aware of the human side of production. According to him, the interests of one person should take priority over the interests of the organization as a whole.

Henri Fayol was a major contributor to the field of classical management theory.

Frederick W. Taylor is commonly called the "father of scientific management."

How does a manager's understanding of his employees' physiological, safety, social, esteem, and self-actualization needs improve productivity?

In the scientific approach to management advocated by management science researchers, after using a model to deduce how the system will behave under conditions, researchers must ________.

The Hawthorne studies concluded that lighting and temperature changes within organizations could significantly influence production.

The use of mathematical models to investigate the decision situation is typical in ________.

Under classical management theory, comprehensive analysis of management concerns the management function as a whole. The primary contributor to this category was ________.

In simple terms, the ________ to management emphasizes that what managers do in practice depends on the given set of circumstances.

One conclusion of the Hawthorne studies was that social groups in organizations could effectively exert pressure to influence individuals to disregard monetary incentives.

In a learning organization, every organization member should understand his or her own job and how the jobs fit together to provide final products to the customer. This is known as ________.

A closed system is not influenced by, and does not interact with, its environment.

One of the primary characteristics present in situations in which management science techniques are applied is ________.