Question 1

What is diversity and what are the advantages of a diverse workforce?

Accepted Answer

Diversity refers to characteristics of i

Question 2

The Finance department at Lewis & Sons only accounts for 10% of the employees, but wields the most decision-making power and controls resources and information. As a result, the Finance department is considered to be a ________ within the organization.

Accepted Answer

A)  determinant group 
B)  majority group 
C)  secondary group 
D)  splinter group 
E)  model minority 
A)  determinant group 
B)  majority group 
C)  secondary group 
D)  splinter group 
E)  model minority

Question 3

The term "majority group" does not necessarily refer to the group with a numerical majority.

Accepted Answer

A) True 
 B)False

Question 4

________ programs are designed to eliminate barriers and increase opportunities for underutilized or disadvantaged individuals.

Accepted Answer

A)  Reverse discrimination 
B)  Affirmative action 
C)  Ethnic nepotism 
D)  Positive liberty 
E)  Social Darwinism 
A)  Reverse discrimination 
B)  Affirmative action 
C)  Ethnic nepotism 
D)  Positive liberty 
E)  Social Darwinism

Question 5

A diverse workforce in a company ________.

Accepted Answer

A)  alienates the company's customers 
B)  enhances the company's credibility with customers 
C)  hampers innovation and decision-making 
D)  increases operational costs and expenditure 
E)  reduces the market penetration ability of the company 
A)  alienates the company's customers 
B)  enhances the company's credibility with customers 
C)  hampers innovation and decision-making 
D)  increases operational costs and expenditure 
E)  reduces the market penetration ability of the company

Question 6

As an ethnic minority, Bryan sometimes faces discrimination in the workplace. He recently joined a new company, and the Human Resources personnel assured him that it adhered to EEOC policies. However, Bryan finds that though his managers are supportive and encouraging, many of his colleagues are hostile towards him and other minority employees. Which of the following scenarios mirrors that in Bryan's organization?

Accepted Answer

A)  A cell phone manufacturing organization that has newly entered the business is of the opinion that following the affirmative action and EEOC policy is more than enough. There is no need to educate all the employees regarding the different cultures as long as their supervisors know how to handle the various issues that may arise because of the cultural differences. 
B)  Harry's company complies completely with affirmative action and EEOC policies. However, the diversity training sessions held at the discretion of the CEO and managers are usually unable to handle diversity issues effectively. 
C)  An automobile manufacturing company strictly adheres to the affirmative action and EEOC policies. The company recently hired a few Japanese employees and thought it best to give its existing employees an overview of the Japanese culture so that they could interact with the new recruits. 
D)  Carl's company has implemented affirmative action and EEOC policies that were developed after making an organization-wide assessment of all the various systems and structures that exist within the organization. The CEO of the company is the champion in bringing diversity into the organization. 
E)  Dan's organization is of the view that adhering to affirmative action and EEOC policies is not required. After all, there are unique situations which should be dealt in unique ways rather than by trying to incorporate policies that are of no help. 
A)  A cell phone manufacturing organization that has newly entered the business is of the opinion that following the affirmative action and EEOC policy is more than enough. There is no need to educate all the employees regarding the different cultures as long as their supervisors know how to handle the various issues that may arise because of the cultural differences. 
B)  Harry's company complies completely with affirmative action and EEOC policies. However, the diversity training sessions held at the discretion of the CEO and managers are usually unable to handle diversity issues effectively. 
C)  An automobile manufacturing company strictly adheres to the affirmative action and EEOC policies. The company recently hired a few Japanese employees and thought it best to give its existing employees an overview of the Japanese culture so that they could interact with the new recruits. 
D)  Carl's company has implemented affirmative action and EEOC policies that were developed after making an organization-wide assessment of all the various systems and structures that exist within the organization. The CEO of the company is the champion in bringing diversity into the organization. 
E)  Dan's organization is of the view that adhering to affirmative action and EEOC policies is not required. After all, there are unique situations which should be dealt in unique ways rather than by trying to incorporate policies that are of no help.

Question 7

Which of the following is true for organizations that welcome diversity?

Accepted Answer

A)  A diverse organization will lead to reduced customer insight. 
B)  The organization will see lower productivity and increased costs as a result of this. 
C)  It will be difficult to develop and implement innovations to the organization's products and services. 
D)  Employee retention will increase, resulting in lower recruitment costs. 
E)  The organization will have to hire less competent employees and training costs will increase. 
A)  A diverse organization will lead to reduced customer insight. 
B)  The organization will see lower productivity and increased costs as a result of this. 
C)  It will be difficult to develop and implement innovations to the organization's products and services. 
D)  Employee retention will increase, resulting in lower recruitment costs. 
E)  The organization will have to hire less competent employees and training costs will increase.

Question 8

Which of the following is an advantage of a diverse workforce?

Accepted Answer

A)  less resilience to change 
B)  decreased market share 
C)  decreased innovation 
D)  decreased costs 
E)  lower productivity 
A)  less resilience to change 
B)  decreased market share 
C)  decreased innovation 
D)  decreased costs 
E)  lower productivity

Question 9

When a majority group member experiences inequities as a result of programs designed to help underrepresented groups, it is called ________.

Accepted Answer

A)  tokenism 
B)  affirmative action 
C)  reverse discrimination 
D)  pluralism 
E)  stereotyping 
A)  tokenism 
B)  affirmative action 
C)  reverse discrimination 
D)  pluralism 
E)  stereotyping

Question 10

Which of the following is true regarding the assimilation approach?

Accepted Answer

A)  It advocates incorporating changes into organization culture based on the cultures of new employees. 
B)  It gathers the best from differing cultures and accepts a variety of viewpoints. 
C)  It promotes creativity in the organization by encouraging employees to share their individual cultures and worldviews. 
D)  It creates a homogeneous culture that suppresses the creativity and diversity of views that could benefit the organization. 
E)  It addresses past injustices experienced by a particular group by developing policies to create a more equitable set of conditions. 
A)  It advocates incorporating changes into organization culture based on the cultures of new employees. 
B)  It gathers the best from differing cultures and accepts a variety of viewpoints. 
C)  It promotes creativity in the organization by encouraging employees to share their individual cultures and worldviews. 
D)  It creates a homogeneous culture that suppresses the creativity and diversity of views that could benefit the organization. 
E)  It addresses past injustices experienced by a particular group by developing policies to create a more equitable set of conditions.

Question 11

Gender-role stereotypes are negative perceptions of women based on what society believes are appropriate behaviors for them.

Accepted Answer

A) True 
 B)False

Question 12

The culture-specific approach to encouraging diversity gives employees a genuine appreciation for the culture they are about to encounter.

Accepted Answer

A) True 
 B)False

Question 13

The multicultural approach ________.

Accepted Answer

A)  gives employees the opportunity to develop an appreciation for both differences of culture and variations in personal characteristics 
B)  advocates shaping organization members to fit the existing culture of the organization 
C)  creates a homogeneous culture that suppresses the creativity and diversity of views that could benefit the organization 
D)  pressures employees who do not belong to the dominant culture to conform 
E)  addresses past injustices experienced by a particular group 
A)  gives employees the opportunity to develop an appreciation for both differences of culture and variations in personal characteristics 
B)  advocates shaping organization members to fit the existing culture of the organization 
C)  creates a homogeneous culture that suppresses the creativity and diversity of views that could benefit the organization 
D)  pressures employees who do not belong to the dominant culture to conform 
E)  addresses past injustices experienced by a particular group

Question 14

The ________ approach focuses on how interpersonal skills and attitudinal changes relate to organizational performance.

Accepted Answer

A)  culture-specific 
B)  multicultural 
C)  golden rule 
D)  assimilation 
E)  righting-the-wrongs 
A)  culture-specific 
B)  multicultural 
C)  golden rule 
D)  assimilation 
E)  righting-the-wrongs

Question 15

A stereotype is a positive or negative assessment of members of a group or their perceived attributes.

Accepted Answer

A) True 
 B)False

Question 16

The Baysville High girls basketball team makes it a point to include members from diverse cultures and ethnicities. As only two players of Asian origin tried out this year, they were picked for the team. This decision upset a number of other players, who felt that they were better. Which of the following policies could result in a similar situation?

Accepted Answer

A)  TYC encourages its employees from minority communities to apply for its management training programs. 
B)  Cygnus Tech follows a strictly merit-based recruitment policy, with candidates selected on the basis of a comprehensive written test. 
C)  Members of the Lakeview College basketball team must maintain a minimum B grade to play for the team. 
D)  One third of the seats on BEC's board of directors must be occupied by women. 
E)  Webtoons is a small firm and does not have a diversity or affirmative action policy in place. 
A)  TYC encourages its employees from minority communities to apply for its management training programs. 
B)  Cygnus Tech follows a strictly merit-based recruitment policy, with candidates selected on the basis of a comprehensive written test. 
C)  Members of the Lakeview College basketball team must maintain a minimum B grade to play for the team. 
D)  One third of the seats on BEC's board of directors must be occupied by women. 
E)  Webtoons is a small firm and does not have a diversity or affirmative action policy in place.

Question 17

Being one of a very few members of a group in an organization is known as ________.

Accepted Answer

A)  discrimination 
B)  prejudicing 
C)  ethnocentrism 
D)  tokenism 
E)  stereotyping 
A)  discrimination 
B)  prejudicing 
C)  ethnocentrism 
D)  tokenism 
E)  stereotyping

Question 18

As the only female copywriters in a team of twenty-three, Shania and Taylor are always a part of client meetings and public company occasions. This is an instance of ________.

Accepted Answer

A)  tokenism 
B)  stereotyping 
C)  prejudicing 
D)  ethnocentrism 
E)  polycentrism 
A)  tokenism 
B)  stereotyping 
C)  prejudicing 
D)  ethnocentrism 
E)  polycentrism

Question 19

Which of the following statements is an instance of ethnocentrism?

Accepted Answer

A)  Jerry's Garage has an unwritten policy not to hire Hispanic workers as the management believes that they are unreliable. 
B)  PBJ Inc. only hires candidates with a high-school diploma as the company processes require a certain level of literacy. 
C)  Sunshine Sales hires a majority of Spanish-speaking salespeople, as it has a large market among the Hispanic population. 
D)  The U.S. branch of Golden Dragon Ltd., a Chinese company, hires Chinese workers as the management feels that they best reflect the organization values. 
E)  Divya's Designs is a bridal boutique that focuses on Indian outfits and caters mainly to Indian clientele. 
A)  Jerry's Garage has an unwritten policy not to hire Hispanic workers as the management believes that they are unreliable. 
B)  PBJ Inc. only hires candidates with a high-school diploma as the company processes require a certain level of literacy. 
C)  Sunshine Sales hires a majority of Spanish-speaking salespeople, as it has a large market among the Hispanic population. 
D)  The U.S. branch of Golden Dragon Ltd., a Chinese company, hires Chinese workers as the management feels that they best reflect the organization values. 
E)  Divya's Designs is a bridal boutique that focuses on Indian outfits and caters mainly to Indian clientele.

Question 20

In the area of diversity, influencing organization members means that the managers must ________.

Accepted Answer

A)  establish task forces or committees to explore issues and provide ideas 
B)  carefully choose the work assignments to support the career development of all the employees 
C)  encourage and support employees to participate constructively in a diverse work environment 
D)  set diversity goals for hiring of employees within a department 
E)  select the diversity training programs for the organization 
A)  establish task forces or committees to explore issues and provide ideas 
B)  carefully choose the work assignments to support the career development of all the employees 
C)  encourage and support employees to participate constructively in a diverse work environment 
D)  set diversity goals for hiring of employees within a department 
E)  select the diversity training programs for the organization

What is diversity and what are the advantages of a diverse workforce?

The Finance department at Lewis & Sons only accounts for 10% of the employees, but wields the most decision-making power and controls resources and information. As a result, the Finance department is considered to be a ________ within the organization.

The term "majority group" does not necessarily refer to the group with a numerical majority.

________ programs are designed to eliminate barriers and increase opportunities for underutilized or disadvantaged individuals.

A diverse workforce in a company ________.

Which of the following is true for organizations that welcome diversity?

Which of the following is an advantage of a diverse workforce?

When a majority group member experiences inequities as a result of programs designed to help underrepresented groups, it is called ________.

Which of the following is true regarding the assimilation approach?

Gender-role stereotypes are negative perceptions of women based on what society believes are appropriate behaviors for them.

The culture-specific approach to encouraging diversity gives employees a genuine appreciation for the culture they are about to encounter.

The multicultural approach ________.

The ________ approach focuses on how interpersonal skills and attitudinal changes relate to organizational performance.

A stereotype is a positive or negative assessment of members of a group or their perceived attributes.

Being one of a very few members of a group in an organization is known as ________.

As the only female copywriters in a team of twenty-three, Shania and Taylor are always a part of client meetings and public company occasions. This is an instance of ________.

Which of the following statements is an instance of ethnocentrism?

In the area of diversity, influencing organization members means that the managers must ________.

Introducing Modern Management: Concepts and Skills

Managing: History and Current Thinking

Corporate Social Responsibility, Ethics, and Sustainability

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Plans and Planning Tools

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict, and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

Filters

Exam 4: Management and Diversity

What is diversity and what are the advantages of a diverse workforce?

The Finance department at Lewis & Sons only accounts for 10% of the employees, but wields the most decision-making power and controls resources and information. As a result, the Finance department is considered to be a ________ within the organization.

The term "majority group" does not necessarily refer to the group with a numerical majority.

________ programs are designed to eliminate barriers and increase opportunities for underutilized or disadvantaged individuals.

A diverse workforce in a company ________.

Which of the following is true for organizations that welcome diversity?

Which of the following is an advantage of a diverse workforce?

When a majority group member experiences inequities as a result of programs designed to help underrepresented groups, it is called ________.

Which of the following is true regarding the assimilation approach?

Gender-role stereotypes are negative perceptions of women based on what society believes are appropriate behaviors for them.

The culture-specific approach to encouraging diversity gives employees a genuine appreciation for the culture they are about to encounter.

The multicultural approach ________.

The ________ approach focuses on how interpersonal skills and attitudinal changes relate to organizational performance.

A stereotype is a positive or negative assessment of members of a group or their perceived attributes.

Being one of a very few members of a group in an organization is known as ________.

As the only female copywriters in a team of twenty-three, Shania and Taylor are always a part of client meetings and public company occasions. This is an instance of ________.

Which of the following statements is an instance of ethnocentrism?

In the area of diversity, influencing organization members means that the managers must ________.

Introducing Modern Management: Concepts and Skills

Managing: History and Current Thinking

Corporate Social Responsibility, Ethics, and Sustainability

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Plans and Planning Tools

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict, and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

Filters