Exam 4: Management and Diversity

Discrimination is a preconceived judgment, opinion, or assumption about an issue, behavior, or group of people.

Which of the following is true regarding older workers?

Managers who have progressed to Donaldson's "unconscious competence" stage will be most effective in managing a diverse workforce.

The belief that one's own group, culture, country, or customs are superior to that of others is known as ethnocentrism.

A Japanese organization has just moved into the U.S. to expand its operations there. The management of the company places significant emphasis on Japanese culture and ways of working. As a result, even after moving to the U.S., the company prefers to hire more Japanese people than Americans. The company is said to have a(n) ________ attitude.

Which of the following statements is true about prejudice?

Which of the following is true regarding the majority and minority groups in an organization?

According to Donaldson and Scannell, in which of the following stages do managers learn how to interact with diverse groups and cultures by deliberately thinking about how to behave?

"Token" employees are always given very high visibility in an organization.

The minority group in an organization lacks critical power, resources, acceptance, and social status.

The process of raising managers' awareness and developing their competencies to deal with the issues endemic to managing a diverse workforce is known as ________.

A&M Global Services recently instituted an organization-wide policy aimed at increasing diversity within the organization. Though recruitment practices complied with the policy and management conducted intensive diversity training sessions, employee support of the initiative has been negligible. Which of the following will most likely encourage employee cooperation in this situation?

The ________ approach teaches employees the norms and practices of another culture to prepare them to interact with people from that culture effectively.

Imagine that you are in charge of personnel for a large retail store. You have recently learned that organizational policies require that you hire employees from diverse cultures and ethnicities, but suspect that current employees may not accept or support this initiative. You need to conduct training sessions and implement organizational policies to help current employees understand their new colleagues and realize the value of cultural diversity in the organization. Which of the five methods of promoting pluralism will you adopt, and why?

________ refers to an environment in which cultural, group, and individual differences are acknowledged, accepted, and viewed as significant contributors to the entirety.

Bill manages a large department with employees from diverse cultural backgrounds. A review of his management style revealed that Bill's informal way of speaking to employees is offensive to some people, who come from cultures where formality and respect are the norm between different organizational levels. This indicates that Bill is at the ________ stage of progress in managing a diverse workforce.

Treating an issue, person, or behavior unjustly or inequitably on the basis of prejudices is known as ________.

Diversity in the managerial ranks can enhance decision-making, but has little influence on gaining market share.

The major weakness of the ________ approach is that individuals apply the approach from their own particular frame of reference without knowing the cultural expectations, traditions, and preferences of the other person.

In the area of diversity, controlling involves ________.