Question 1

Which of the following is true of the "golden rule" approach to promoting diversity?

Accepted Answer

A)  It requires that people know the culture of the other person. 
B)  It emphasizes societal morality. 
C)  It is applied from an individual's frame of reference. 
D)  It addresses past injustices experienced by a particular group. 
E)  It teaches employees the norms and practices of other cultures. 
A)  It requires that people know the culture of the other person. 
B)  It emphasizes societal morality. 
C)  It is applied from an individual's frame of reference. 
D)  It addresses past injustices experienced by a particular group. 
E)  It teaches employees the norms and practices of other cultures.

Question 2

In the ________ stage, managers are unaware of behaviors they engage in that are problematic for members of other groups.

Accepted Answer

A)  unconscious incompetence 
B)  conscious incompetence 
C)  conscious competence 
D)  unconscious competence 
E)  controlled competence 
A)  unconscious incompetence 
B)  conscious incompetence 
C)  conscious competence 
D)  unconscious competence 
E)  controlled competence

Question 3

One of the advantages of a diverse workforce is that it is more resilient when faced with change.

Accepted Answer

A) True 
 B)False

Question 4

Perceptions about the sexes based on what society believes are appropriate behaviors for men and women are ________.

Accepted Answer

A)  instances of sexual harassment 
B)  gender-role stereotypes 
C)  sources of pluralism 
D)  indications of ethnocentrism 
E)  a result of bicultural stress 
A)  instances of sexual harassment 
B)  gender-role stereotypes 
C)  sources of pluralism 
D)  indications of ethnocentrism 
E)  a result of bicultural stress

Question 5

The assimilation approach advocates shaping organization members to fit the organization.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements is an instance of stereotyping?

Accepted Answer

A)  Jerry's Garage has an unwritten policy not to hire Hispanic workers as the management believes that they are unreliable. 
B)  PBJ Inc. only hires candidates with a high-school diploma as the company processes require a certain level of literacy. 
C)  Sunshine Sales hires a majority of Spanish-speaking salespeople, as it has a large market among the Hispanic population. 
D)  The U.S. branch of Golden Dragon Productions prefers to hire Chinese workers as the management feels that they best reflect the organization values. 
E)  Divya's Designs is a bridal boutique that focuses on Indian outfits and caters mainly to Indian clientele. 
A)  Jerry's Garage has an unwritten policy not to hire Hispanic workers as the management believes that they are unreliable. 
B)  PBJ Inc. only hires candidates with a high-school diploma as the company processes require a certain level of literacy. 
C)  Sunshine Sales hires a majority of Spanish-speaking salespeople, as it has a large market among the Hispanic population. 
D)  The U.S. branch of Golden Dragon Productions prefers to hire Chinese workers as the management feels that they best reflect the organization values. 
E)  Divya's Designs is a bridal boutique that focuses on Indian outfits and caters mainly to Indian clientele.

Question 7

Managerial responsibilities in the area of organizing include ________.

Accepted Answer

A)  setting diversity goals for hiring of employees within a department 
B)  establishing task forces or committees to explore issues and provide ideas 
C)  the evaluation activities necessary to assess the diversity efforts 
D)  continuously monitoring the different units' progress with respect to the diversity goals 
E)  overseeing compliance with the legal stipulations of EEOC and affirmative action 
A)  setting diversity goals for hiring of employees within a department 
B)  establishing task forces or committees to explore issues and provide ideas 
C)  the evaluation activities necessary to assess the diversity efforts 
D)  continuously monitoring the different units' progress with respect to the diversity goals 
E)  overseeing compliance with the legal stipulations of EEOC and affirmative action

Question 8

In which of the following stages do managers go through a learning process in which they become attentive of behaviors that make them clumsy in their interactions with members of diverse groups?

Accepted Answer

A)  unconscious incompetence 
B)  conscious incompetence 
C)  conscious competence 
D)  unconscious competence 
E)  controlled incompetence 
A)  unconscious incompetence 
B)  conscious incompetence 
C)  conscious competence 
D)  unconscious competence 
E)  controlled incompetence

Question 9

Managers who have progressed to Donaldson's "conscious incompetence" stage learn how to interact with diverse groups and cultures by deliberately thinking about how to behave.

Accepted Answer

A) True 
 B)False

Question 10

The approach to cultural diversity that most closely parallels affirmative action policies is the ________ approach.

Accepted Answer

A)  multicultural 
B)  golden rule 
C)  assimilation 
D)  righting-the-wrongs 
E)  culture-specific 
A)  multicultural 
B)  golden rule 
C)  assimilation 
D)  righting-the-wrongs 
E)  culture-specific

Question 11

The changing demographics of a population over an extended period can give managers insight into future ________.

Accepted Answer

A)  diversity management challenges 
B)  competition level in the market 
C)  prices that their product will command 
D)  changes in the technological environment 
E)  legislature they will have to deal with 
A)  diversity management challenges 
B)  competition level in the market 
C)  prices that their product will command 
D)  changes in the technological environment 
E)  legislature they will have to deal with

Question 12

The glass ceiling refers to a barrier to advancement for minorities in organizations.

Accepted Answer

A) True 
 B)False

Question 13

According to Donaldson and Scannell, managers in the ________ stage are the most effective with respect to interacting in a diverse workforce.

Accepted Answer

A)  conscious competition 
B)  conscious incompetence 
C)  conscious competence 
D)  unconscious competence 
E)  unconscious incompetence 
A)  conscious competition 
B)  conscious incompetence 
C)  conscious competence 
D)  unconscious competence 
E)  unconscious incompetence

Question 14

Having too many expectations to comfortably fulfill is termed as ________.

Accepted Answer

A)  role overload 
B)  role conflict 
C)  pluralism 
D)  tokenism 
E)  role ambiguity 
A)  role overload 
B)  role conflict 
C)  pluralism 
D)  tokenism 
E)  role ambiguity

Question 15

________ are statistical characteristics of a population.

Accepted Answer

A)  Biographics 
B)  Demographics 
C)  Psychographics 
D)  Chronographics 
E)  Reprographics 
A)  Biographics 
B)  Demographics 
C)  Psychographics 
D)  Chronographics 
E)  Reprographics

Question 16

How can managers plan, organize, influence, and control to promote diversity?

Accepted Answer

Planning is a specific action proposed t

Question 17

The major advantage of the "Golden Rule" approach to achieving workforce diversity is that individuals approach it from their own particular frame of reference.

Accepted Answer

A) True 
 B)False

Question 18

Write a short note on ethnocentrism and other negative dynamics that can interfere with workforce productivity.

Accepted Answer

Ethnocentrism is the belief that one's o

Question 19

Staffing an organization with nontraditional employees ________.

Accepted Answer

A)  hampers the organization's ability to withstand change 
B)  demotivates the minority employees in the organization 
C)  increases costs in the organization 
D)  increases customer dissatisfaction 
E)  improves the quality of management 
A)  hampers the organization's ability to withstand change 
B)  demotivates the minority employees in the organization 
C)  increases costs in the organization 
D)  increases customer dissatisfaction 
E)  improves the quality of management

Question 20

Define pluralism. Explain the five approaches that can be used to achieve effective workforce diversity.

Accepted Answer

Pluralism refers to an environment in wh

Exam 4: Management and Diversity

Which of the following is true of the "golden rule" approach to promoting diversity?

In the ________ stage, managers are unaware of behaviors they engage in that are problematic for members of other groups.

One of the advantages of a diverse workforce is that it is more resilient when faced with change.

Perceptions about the sexes based on what society believes are appropriate behaviors for men and women are ________.

The assimilation approach advocates shaping organization members to fit the organization.

Which of the following statements is an instance of stereotyping?

Managerial responsibilities in the area of organizing include ________.

In which of the following stages do managers go through a learning process in which they become attentive of behaviors that make them clumsy in their interactions with members of diverse groups?

Managers who have progressed to Donaldson's "conscious incompetence" stage learn how to interact with diverse groups and cultures by deliberately thinking about how to behave.

The approach to cultural diversity that most closely parallels affirmative action policies is the ________ approach.

The changing demographics of a population over an extended period can give managers insight into future ________.

The glass ceiling refers to a barrier to advancement for minorities in organizations.

According to Donaldson and Scannell, managers in the ________ stage are the most effective with respect to interacting in a diverse workforce.

Having too many expectations to comfortably fulfill is termed as ________.

________ are statistical characteristics of a population.

How can managers plan, organize, influence, and control to promote diversity?

The major advantage of the "Golden Rule" approach to achieving workforce diversity is that individuals approach it from their own particular frame of reference.

Write a short note on ethnocentrism and other negative dynamics that can interfere with workforce productivity.

Staffing an organization with nontraditional employees ________.

Define pluralism. Explain the five approaches that can be used to achieve effective workforce diversity.

Introducing Modern Management: Concepts and Skills

Managing: History and Current Thinking

Corporate Social Responsibility, Ethics, and Sustainability

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Plans and Planning Tools

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict, and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Controlling, Information, and Technology

Production and Control

Filters