Question 1

Which of the following is the first step in evaluating organizational information?

Accepted Answer

A)  pinpointing the data to be analyzed 
B)  evaluating the cost of data 
C)  comparing value of information with its cost 
D)  acquiring information 
E)  increasing value or decrease cost of information 
A)  pinpointing the data to be analyzed 
B)  evaluating the cost of data 
C)  comparing value of information with its cost 
D)  acquiring information 
E)  increasing value or decrease cost of information A

Question 2

Identify the methods by which managers can make controlling a successful activity.

Accepted Answer

To increase the quality of the controlling subsystem, managers should make sure controlling activities take all the following factors into account:
1. Specific organizational activities being focused on: Managers should make sure the various facets of the control process are appropriate to the control activity under consideration.
2. Different kinds of organizational goals: Control can be used for such different purposes as standardizing performance, protecting organizational assets from theft and waste, and standardizing product quality. Managers should remember that the control process can be applied to many different facets of organizational life and that, if the organization is to receive maximum benefit from controlling, each of these facets must be emphasized.
3. Timely corrective action: Some time will necessarily elapse as managers gather control-related information, develop necessary reports based on this information, and decide what corrective action should be taken to eliminate a problem. However, managers should take the corrective action as promptly as possible to ensure that the situation depicted by the information gathered has not changed. Unless corrective actions are timely, the organizational advantage of taking them may not materialize.
4. Communication of the mechanics of the control process: Managers should take steps to ensure people know exactly what information is required for a particular control process, how that information is to be gathered and used to compile various reports, what the purposes of the various reports actually are, and what corrective actions are appropriate given those reports. The lesson here is simple: For control to be successful, all individuals involved in controlling must have a working knowledge of how the control process operates.

Question 3

Information required for decisions related to strategic planning should ________.

Accepted Answer

A)  emphasize the performance history of the organization 
B)  be well defined and narrow 
C)  focus largely on the external organizational environment 
D)  be highly current 
E)  be very detailed 
A)  emphasize the performance history of the organization 
B)  be well defined and narrow 
C)  focus largely on the external organizational environment 
D)  be highly current 
E)  be very detailed C

Question 4

GASSP's equity principle states that management shall respect the rights of all employees when setting policy regarding security measures.

Accepted Answer

A) True 
 B)False

Question 5

Dorothy Wood's work primarily involves setting corporate objectives and making decisions that impact the control of the entire company. Which of the following information is most likely to be relevant for Dorothy?

Accepted Answer

A)  forecasts and exception reports of problems 
B)  summaries and exception reports of operating results 
C)  detailed reports of problems 
D)  summary reports of transactions 
E)  operating plans and policies 
A)  forecasts and exception reports of problems 
B)  summaries and exception reports of operating results 
C)  detailed reports of problems 
D)  summary reports of transactions 
E)  operating plans and policies

Question 6

The typical IS is a formally established organizational network that gives managers continual access to vital information.

Accepted Answer

A) True 
 B)False

Question 7

The information that managers receive heavily influences managerial decision making.

Accepted Answer

A) True 
 B)False

Question 8

"Paralysis by analysis" is generally caused by ________.

Accepted Answer

A)  information overload 
B)  insufficient information 
C)  lack of timely information 
D)  inappropriate information 
E)  data contamination 
A)  information overload 
B)  insufficient information 
C)  lack of timely information 
D)  inappropriate information 
E)  data contamination

Question 9

The first major step in evaluating organizational information is to determine the expected cost of obtaining that information.

Accepted Answer

A) True 
 B)False

Question 10

As part of the controlling process, you have finished measuring the performance of your team. What must you do next?

Accepted Answer

A)  Take corrective action. 
B)  Compare measured performance to standards. 
C)  Establish a unit of measure to gauge performance. 
D)  Modify past plans. 
E)  Restructure control systems and subsystems. 
A)  Take corrective action. 
B)  Compare measured performance to standards. 
C)  Establish a unit of measure to gauge performance. 
D)  Modify past plans. 
E)  Restructure control systems and subsystems.

Question 11

Three activities that improve IS effectiveness are managing user satisfaction, managing the IS workforce, and managing ________.

Accepted Answer

A)  IS costs 
B)  timelines 
C)  IS security 
D)  scalability 
E)  IS profitability 
A)  IS costs 
B)  timelines 
C)  IS security 
D)  scalability 
E)  IS profitability

Question 12

Appropriate information for strategic planning decisions is generally not completely current, but more historical in nature.

Accepted Answer

A) True 
 B)False

Question 13

Explain the importance of power to the control process. Describe the difference between positional power and personal power.

Accepted Answer

Power can be defined as the extent to wh

Question 14

________ decisions relate to ensuring that specific organizational tasks are carried out effectively and efficiently.

Accepted Answer

A)  Strategic planning 
B)  Operational control 
C)  Strategic control 
D)  Tactical control 
E)  Management control 
A)  Strategic planning 
B)  Operational control 
C)  Strategic control 
D)  Tactical control 
E)  Management control

Question 15

Three activities that improve IS effectiveness are managing user satisfaction, managing the IS workforce, and managing IS security.

Accepted Answer

A) True 
 B)False

Question 16

Since information is central to all organizational decision-making, there is no such thing as too much information.

Accepted Answer

A) True 
 B)False

Question 17

Information for operational control decisions does not need to be completely accurate because such decisions tend to be characterized by some subjectivity and focus on areas that are difficult to measure.

Accepted Answer

A) True 
 B)False

Question 18

How can a manager increase his personal power by developing a perception among subordinates that they are dependent on the manager?

Accepted Answer

A)  by adopting a wider span of control 
B)  by downplaying their positional power 
C)  by developing employees' sense of identification with the manager 
D)  by demonstrating his control over organizational resources 
E)  by espousing goals, values, and ideals commonly held by them 
A)  by adopting a wider span of control 
B)  by downplaying their positional power 
C)  by developing employees' sense of identification with the manager 
D)  by demonstrating his control over organizational resources 
E)  by espousing goals, values, and ideals commonly held by them

Question 19

The International Information Security Foundation produced a document known as the ________, which included a set of best practices for IS managers.

Accepted Answer

A)  ISSCP 
B)  Gannt 
C)  GASSP 
D)  MSDS 
E)  Pert 
A)  ISSCP 
B)  Gannt 
C)  GASSP 
D)  MSDS 
E)  Pert

Question 20

________ decisions relate to obtaining and effectively and efficiently using the organizational resources necessary to reach organizational objectives.

Accepted Answer

A)  Strategic planning 
B)  Operational control 
C)  Strategic control 
D)  Operational planning 
E)  Management control 
A)  Strategic planning 
B)  Operational control 
C)  Strategic control 
D)  Operational planning 
E)  Management control

Exam 21: Controlling, Information, and Technology

Which of the following is the first step in evaluating organizational information?

Identify the methods by which managers can make controlling a successful activity.

Information required for decisions related to strategic planning should ________.

GASSP's equity principle states that management shall respect the rights of all employees when setting policy regarding security measures.

Dorothy Wood's work primarily involves setting corporate objectives and making decisions that impact the control of the entire company. Which of the following information is most likely to be relevant for Dorothy?

The typical IS is a formally established organizational network that gives managers continual access to vital information.

The information that managers receive heavily influences managerial decision making.

"Paralysis by analysis" is generally caused by ________.

The first major step in evaluating organizational information is to determine the expected cost of obtaining that information.

As part of the controlling process, you have finished measuring the performance of your team. What must you do next?

Three activities that improve IS effectiveness are managing user satisfaction, managing the IS workforce, and managing ________.

Appropriate information for strategic planning decisions is generally not completely current, but more historical in nature.

Explain the importance of power to the control process. Describe the difference between positional power and personal power.

________ decisions relate to ensuring that specific organizational tasks are carried out effectively and efficiently.

Three activities that improve IS effectiveness are managing user satisfaction, managing the IS workforce, and managing IS security.

Since information is central to all organizational decision-making, there is no such thing as too much information.

Information for operational control decisions does not need to be completely accurate because such decisions tend to be characterized by some subjectivity and focus on areas that are difficult to measure.

How can a manager increase his personal power by developing a perception among subordinates that they are dependent on the manager?

The International Information Security Foundation produced a document known as the ________, which included a set of best practices for IS managers.

________ decisions relate to obtaining and effectively and efficiently using the organizational resources necessary to reach organizational objectives.

Introducing Modern Management: Concepts and Skills

Managing: History and Current Thinking

Corporate Social Responsibility, Ethics, and Sustainability

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Plans and Planning Tools

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict, and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Production and Control

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