Question 1

The extent to which an individual is able to influence others so they respond to orders is called ________.

Accepted Answer

A)  authority 
B)  responsibility 
C)  accountability 
D)  power 
E)  strength 
A)  authority 
B)  responsibility 
C)  accountability 
D)  power 
E)  strength

Question 2

Which of the following is the last step in operating an IS properly?

Accepted Answer

A)  transmitting data 
B)  determining appropriate data 
C)  using the information 
D)  determining information needs 
E)  gathering appropriate data 
A)  transmitting data 
B)  determining appropriate data 
C)  using the information 
D)  determining information needs 
E)  gathering appropriate data

Question 3

Information ________ refers to the degree to which the information represents reality.

Accepted Answer

A)  appropriateness 
B)  quality 
C)  timeliness 
D)  quantity 
E)  scope 
A)  appropriateness 
B)  quality 
C)  timeliness 
D)  quantity 
E)  scope

Question 4

Because Jamie is the manager, her subordinates follow her instructions. This is an example of ________ power.

Accepted Answer

A)  personal 
B)  position 
C)  total 
D)  social 
E)  absolute 
A)  personal 
B)  position 
C)  total 
D)  social 
E)  absolute

Question 5

George Duncan, Marketing Manager at Conrad & Scott (C&S) Inc., is planning to make a few changes in the marketing mix of a particular brand of cereal. He is considering conducting a survey of customers to see how they would react to some of the changes. However, before he initiates this survey, he evaluates the information he expects to get from such a survey and concludes that the costs exceed the expected value of the information. Which of the following additional information, if true, would be most likely to persuade George to reevaluate the information and push ahead with the survey?

Accepted Answer

A)  C&S's main competitor had registered a spike in sales last year after it used a survey to tweak the price and features of their bestselling cereal. 
B)  These changes are not likely to impact the price or features of the product in a significant manner. 
C)  New metrics are now available for this survey that deliver more accurate information by surveying a more targeted population. 
D)  These changes were instituted in the marketing mix of a different cereal brand of the same company and were accepted readily by customers, resulting in an increase in sales. 
E)  This customer survey is one of the cheapest and most accurate models available in the market. 
A)  C&S's main competitor had registered a spike in sales last year after it used a survey to tweak the price and features of their bestselling cereal. 
B)  These changes are not likely to impact the price or features of the product in a significant manner. 
C)  New metrics are now available for this survey that deliver more accurate information by surveying a more targeted population. 
D)  These changes were instituted in the marketing mix of a different cereal brand of the same company and were accepted readily by customers, resulting in an increase in sales. 
E)  This customer survey is one of the cheapest and most accurate models available in the market.

Question 6

After actual performance has been measured and compared with established performance standards, the next step in the controlling process is to take corrective action if necessary.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is true about the steps a manager can take to increase his or her total power?

Accepted Answer

A)  Moving up the organizational hierarchy is the best way of enhancing personal power. 
B)  Avoid focusing on your professional achievements. 
C)  Making subordinates feel obligated to you will enhance your personal power. 
D)  Avoid using bonuses and raises to link rewards to performance. 
E)  Managers usually have substantial control over enhancing their position power. 
A)  Moving up the organizational hierarchy is the best way of enhancing personal power. 
B)  Avoid focusing on your professional achievements. 
C)  Making subordinates feel obligated to you will enhance your personal power. 
D)  Avoid using bonuses and raises to link rewards to performance. 
E)  Managers usually have substantial control over enhancing their position power.

Question 8

The power derived from a manager's relationship with others is called ________ power.

Accepted Answer

A)  total 
B)  position 
C)  personal 
D)  social 
E)  authentic 
A)  total 
B)  position 
C)  personal 
D)  social 
E)  authentic

Question 9

Data refers to the set of conclusions derived from the analysis of facts and figures that relate to the operation of an organization.

Accepted Answer

A) True 
 B)False

Question 10

________ is managerial activity aimed at bringing organizational performance up to the level of performance standards.

Accepted Answer

A)  Laddering 
B)  Corrective action 
C)  Reprogramming 
D)  Market correction 
E)  Contrarian investing 
A)  Laddering 
B)  Corrective action 
C)  Reprogramming 
D)  Market correction 
E)  Contrarian investing

Question 11

Which of the following is the last step in the controlling process?

Accepted Answer

A)  comparing measured performance to standards 
B)  taking corrective action 
C)  measuring performance 
D)  establishing standards 
E)  establishing units of measuring performance 
A)  comparing measured performance to standards 
B)  taking corrective action 
C)  measuring performance 
D)  establishing standards 
E)  establishing units of measuring performance

Question 12

The cost of IS employees in international countries is much less than for IS employees in the United States.

Accepted Answer

A) True 
 B)False

Question 13

In management terms, information refers to ________.

Accepted Answer

A)  a collection of facts or statistics 
B)  the skill set of the employees carrying out a particular organizational function 
C)  the set of conclusions derived from the analysis of data that relate to the operation of an organization 
D)  a collection of numbers, characters, images or other outputs from devices that gather physical quantities and symbols 
E)  raw, unorganized representations of individual facts and/or figures 
A)  a collection of facts or statistics 
B)  the skill set of the employees carrying out a particular organizational function 
C)  the set of conclusions derived from the analysis of data that relate to the operation of an organization 
D)  a collection of numbers, characters, images or other outputs from devices that gather physical quantities and symbols 
E)  raw, unorganized representations of individual facts and/or figures

Question 14

Which of the following is NOT a factor that determines the value of information?

Accepted Answer

A)  information timeliness 
B)  information quality 
C)  information cost 
D)  information quantity 
E)  information appropriateness 
A)  information timeliness 
B)  information quality 
C)  information cost 
D)  information quantity 
E)  information appropriateness

Question 15

Most managers have substantial control over increasing their position power.

Accepted Answer

A) True 
 B)False

Question 16

The quality of the IS refers to ________.

Accepted Answer

A)  the accuracy of the information 
B)  its cost 
C)  the relevance of the information 
D)  the proficiency of the users 
E)  its ease of use 
A)  the accuracy of the information 
B)  its cost 
C)  the relevance of the information 
D)  the proficiency of the users 
E)  its ease of use

Question 17

Which of the following is true about managing the IS workforce?

Accepted Answer

A)  During the economic and technological boom of the late 1990s, executives found it very easy to hire and retain IS employees. 
B)  Due to consumer backlash, companies are reducing the outsourcing of jobs to other countries. 
C)  Companies outsource work to other countries primarily for quality advantages. 
D)  Replacing IS personnel is inexpensive in today's technology-driven environment. 
E)  Outsourcing IS work overseas creates problems such as integrating domestic and nondomestic workforces and defining global work expectations. 
A)  During the economic and technological boom of the late 1990s, executives found it very easy to hire and retain IS employees. 
B)  Due to consumer backlash, companies are reducing the outsourcing of jobs to other countries. 
C)  Companies outsource work to other countries primarily for quality advantages. 
D)  Replacing IS personnel is inexpensive in today's technology-driven environment. 
E)  Outsourcing IS work overseas creates problems such as integrating domestic and nondomestic workforces and defining global work expectations.

Question 18

Information quality refers to the degree to which information represents reality.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is the first step in the controlling process?

Accepted Answer

A)  evaluating performance 
B)  taking corrective action 
C)  measuring performance 
D)  recognizing problems 
E)  recognizing symptoms 
A)  evaluating performance 
B)  taking corrective action 
C)  measuring performance 
D)  recognizing problems 
E)  recognizing symptoms

Question 20

Information ________ is defined in terms of how relevant the information is to the decision-making situation the manager faces.

Accepted Answer

A)  appropriateness 
B)  quality 
C)  timeliness 
D)  control 
E)  quantity 
A)  appropriateness 
B)  quality 
C)  timeliness 
D)  control 
E)  quantity

Exam 21: Controlling, Information, and Technology

The extent to which an individual is able to influence others so they respond to orders is called ________.

Which of the following is the last step in operating an IS properly?

Information ________ refers to the degree to which the information represents reality.

Because Jamie is the manager, her subordinates follow her instructions. This is an example of ________ power.

After actual performance has been measured and compared with established performance standards, the next step in the controlling process is to take corrective action if necessary.

Which of the following is true about the steps a manager can take to increase his or her total power?

The power derived from a manager's relationship with others is called ________ power.

Data refers to the set of conclusions derived from the analysis of facts and figures that relate to the operation of an organization.

________ is managerial activity aimed at bringing organizational performance up to the level of performance standards.

Which of the following is the last step in the controlling process?

The cost of IS employees in international countries is much less than for IS employees in the United States.

In management terms, information refers to ________.

Which of the following is NOT a factor that determines the value of information?

Most managers have substantial control over increasing their position power.

The quality of the IS refers to ________.

Which of the following is true about managing the IS workforce?

Information quality refers to the degree to which information represents reality.

Which of the following is the first step in the controlling process?

Information ________ is defined in terms of how relevant the information is to the decision-making situation the manager faces.

Introducing Modern Management: Concepts and Skills

Managing: History and Current Thinking

Corporate Social Responsibility, Ethics, and Sustainability

Management and Diversity

Managing in the Global Arena

Management and Entrepreneurship

Principles of Planning

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Plans and Planning Tools

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict, and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Encouraging Creativity and Innovation

Production and Control

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