Question 1

Which of the following is true for organizations that welcome diversity?

Accepted Answer

A)  A diverse organization will lead to reduced customer insight. 
B)  The organization will see lower productivity and increased costs as a result of this. 
C)  It will be difficult to develop and implement innovations to the organization's products and services. 
D)  Employee retention will increase, resulting in lower recruitment costs. 
E)  The organization will have to hire less competent employees and training costs will increase. 
A)  A diverse organization will lead to reduced customer insight. 
B)  The organization will see lower productivity and increased costs as a result of this. 
C)  It will be difficult to develop and implement innovations to the organization's products and services. 
D)  Employee retention will increase, resulting in lower recruitment costs. 
E)  The organization will have to hire less competent employees and training costs will increase.

Question 2

In an organization, the group of people who lack critical power, resources, acceptance, and social status is known as the ________.

Accepted Answer

A)  primary group 
B)  advocacy group 
C)  minority group 
D)  special interest group 
E)  majority group 
A)  primary group 
B)  advocacy group 
C)  minority group 
D)  special interest group 
E)  majority group

Question 3

Briefly discuss the discrimination against women in organizations.

Accepted Answer

Women in organizations confront gender-r

Question 4

Managers who have progressed to Donaldson's "conscious incompetence" stage learn how to interact with diverse groups and cultures by deliberately thinking about how to behave.

Accepted Answer

A) True 
 B)False

Question 5

The Pew Forum Study revealed that of all groups in the United States, ________ experience the most workplace discrimination.

Accepted Answer

A)  Asians 
B)  Chinese 
C)  Muslims 
D)  Caucasians 
E)  Hawaiian Islanders 
A)  Asians 
B)  Chinese 
C)  Muslims 
D)  Caucasians 
E)  Hawaiian Islanders

Question 6

Discuss three challenges faced by management when working with a diverse workforce.

Accepted Answer

For managers to fully appreciate the imp

Question 7

Which of the following is a characteristic of bicultural stress?

Accepted Answer

A)  role conflict 
B)  balanced growth 
C)  improved skills 
D)  reverse discrimination 
E)  pluralism 
A)  role conflict 
B)  balanced growth 
C)  improved skills 
D)  reverse discrimination 
E)  pluralism

Question 8

Ayesha is an Israeli immigrant to the United States. She works for a pharmaceutical company and is not only a gender minority, but also an ethnic minority in the company. Her peers, colleagues, and subordinates expect a lot from her. She is having a tough time fulfilling all these expectations. Ayesha is said to be facing ________.

Accepted Answer

A)  role ambiguity 
B)  role conflict 
C)  role insufficiency 
D)  role interference 
E)  role overload 
A)  role ambiguity 
B)  role conflict 
C)  role insufficiency 
D)  role interference 
E)  role overload

Question 9

In the area of diversity, controlling involves ________.

Accepted Answer

A)  establishing task forces or committees to explore issues and provide ideas 
B)  carefully choosing work assignments to support the career development of all employees 
C)  evaluating the extent to which diversity goals are being achieved 
D)  the evaluation activities necessary to assess the diversity efforts 
E)  the selection of the diversity training programs for the organization 
A)  establishing task forces or committees to explore issues and provide ideas 
B)  carefully choosing work assignments to support the career development of all employees 
C)  evaluating the extent to which diversity goals are being achieved 
D)  the evaluation activities necessary to assess the diversity efforts 
E)  the selection of the diversity training programs for the organization

Question 10

________ programs are designed to eliminate barriers and increase opportunities for underutilized or disadvantaged individuals.

Accepted Answer

A)  Reverse discrimination 
B)  Affirmative action 
C)  Ethnic nepotism 
D)  Positive liberty 
E)  Social Darwinism 
A)  Reverse discrimination 
B)  Affirmative action 
C)  Ethnic nepotism 
D)  Positive liberty 
E)  Social Darwinism

Question 11

When Alan went to Japan on a business assignment, he realized that the country has a longstanding tradition of people exchanging gifts during a business deal. As a US citizen working for an organization headquartered in the US, he knows his company views this tradition the same as taking a bribe; and he is concerned about the US Foreign Corrupt Practices Act. What kind of a situation is Alan facing?

Accepted Answer

A)  role conflict 
B)  bicultural stress 
C)  discrimination 
D)  the glass ceiling 
E)  role overload 
A)  role conflict 
B)  bicultural stress 
C)  discrimination 
D)  the glass ceiling 
E)  role overload

Question 12

Managers who have progressed to Donaldson's "unconscious competence" stage will be most effective in managing a diverse workforce.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements is an instance of ethnocentrism?

Accepted Answer

A)  Jerry's Garage has an unwritten policy not to hire Hispanic workers as the management believes that they are unreliable. 
B)  PBJ Inc. only hires candidates with a high-school diploma as the company processes require a certain level of literacy. 
C)  Sunshine Sales hires a majority of Spanish-speaking salespeople, as it has a large market among the Hispanic population. 
D)  The U.S. branch of Golden Dragon Ltd., a Chinese company, hires Chinese workers as the management feels that they best reflect the organization values. 
E)  Divya's Designs is a bridal boutique that focuses on Indian outfits and caters mainly to Indian clientele. 
A)  Jerry's Garage has an unwritten policy not to hire Hispanic workers as the management believes that they are unreliable. 
B)  PBJ Inc. only hires candidates with a high-school diploma as the company processes require a certain level of literacy. 
C)  Sunshine Sales hires a majority of Spanish-speaking salespeople, as it has a large market among the Hispanic population. 
D)  The U.S. branch of Golden Dragon Ltd., a Chinese company, hires Chinese workers as the management feels that they best reflect the organization values. 
E)  Divya's Designs is a bridal boutique that focuses on Indian outfits and caters mainly to Indian clientele.

Question 14

What of the following statements best defines the key advantages attained when an organization has a diverse workforce?

Accepted Answer

A)  Diverse workforces result in increased costs. 
B)  Diverse workforces result in decreased productivity. 
C)  Diverse workforces result in less innovation in the organization. 
D)  Diverse workforces result in improved market share. 
E)  Diverse workforces result in a lower quality of management. 
A)  Diverse workforces result in increased costs. 
B)  Diverse workforces result in decreased productivity. 
C)  Diverse workforces result in less innovation in the organization. 
D)  Diverse workforces result in improved market share. 
E)  Diverse workforces result in a lower quality of management.

Question 15

List steps management can take to promote diversity in their organizations.

Accepted Answer

Managers can promote diversity through a

Question 16

Role conflict refers to the situation in which a person has too many expectations to comfortably fulfill.

Accepted Answer

A) True 
 B)False

Question 17

Ruby's company, based in the United States, is not averse to recruiting people from different cultures. On the contrary, it schedules an intensive training session to help the employees from other cultures adopt and fit into the American culture. What kind of an approach does the company use to achieve effective workforce diversity?

Accepted Answer

A)  assimilation approach 
B)  righting-the-wrongs approach 
C)  culture-specific approach 
D)  multicultural approach 
E)  golden rule approach 
A)  assimilation approach 
B)  righting-the-wrongs approach 
C)  culture-specific approach 
D)  multicultural approach 
E)  golden rule approach

Question 18

Diversity in the managerial ranks can enhance decision making, but has little influence on gaining market share.

Accepted Answer

A) True 
 B)False

Question 19

Effective diversity efforts within an organization will involve ________.

Accepted Answer

A)  tying organizational rewards to managers' commitment to diversity 
B)  noncompliance with affirmative action and EEOC standards 
C)  basing the diversity strategy solely on compliance with affirmative action and EEOC policies 
D)  enforcing affirmative action and EEOC policies, but not providing training 
E)  complying with narrowly defined external policies with sporadic training 
A)  tying organizational rewards to managers' commitment to diversity 
B)  noncompliance with affirmative action and EEOC standards 
C)  basing the diversity strategy solely on compliance with affirmative action and EEOC policies 
D)  enforcing affirmative action and EEOC policies, but not providing training 
E)  complying with narrowly defined external policies with sporadic training

Question 20

Managerial responsibilities in the area of organizing include ________.

Accepted Answer

A)  setting diversity goals for hiring of employees within a department 
B)  establishing task forces or committees to explore issues and provide ideas 
C)  setting recruitment goals for members of underrepresented groups 
D)  continuously monitoring the different units' progress with respect to the diversity goals 
E)  overseeing compliance with the legal stipulations of EEOC and affirmative action 
A)  setting diversity goals for hiring of employees within a department 
B)  establishing task forces or committees to explore issues and provide ideas 
C)  setting recruitment goals for members of underrepresented groups 
D)  continuously monitoring the different units' progress with respect to the diversity goals 
E)  overseeing compliance with the legal stipulations of EEOC and affirmative action

Which of the following is true for organizations that welcome diversity?

In an organization, the group of people who lack critical power, resources, acceptance, and social status is known as the ________.

Briefly discuss the discrimination against women in organizations.

Managers who have progressed to Donaldson's "conscious incompetence" stage learn how to interact with diverse groups and cultures by deliberately thinking about how to behave.

The Pew Forum Study revealed that of all groups in the United States, ________ experience the most workplace discrimination.

Discuss three challenges faced by management when working with a diverse workforce.

Which of the following is a characteristic of bicultural stress?

In the area of diversity, controlling involves ________.

________ programs are designed to eliminate barriers and increase opportunities for underutilized or disadvantaged individuals.

Managers who have progressed to Donaldson's "unconscious competence" stage will be most effective in managing a diverse workforce.

Which of the following statements is an instance of ethnocentrism?

What of the following statements best defines the key advantages attained when an organization has a diverse workforce?

List steps management can take to promote diversity in their organizations.

Role conflict refers to the situation in which a person has too many expectations to comfortably fulfill.

Diversity in the managerial ranks can enhance decision making, but has little influence on gaining market share.

Effective diversity efforts within an organization will involve ________.

Managerial responsibilities in the area of organizing include ________.

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

Filters

Exam 3: Management and Diversity

Which of the following is true for organizations that welcome diversity?

In an organization, the group of people who lack critical power, resources, acceptance, and social status is known as the ________.

Briefly discuss the discrimination against women in organizations.

Managers who have progressed to Donaldson's "conscious incompetence" stage learn how to interact with diverse groups and cultures by deliberately thinking about how to behave.

The Pew Forum Study revealed that of all groups in the United States, ________ experience the most workplace discrimination.

Discuss three challenges faced by management when working with a diverse workforce.

Which of the following is a characteristic of bicultural stress?

In the area of diversity, controlling involves ________.

________ programs are designed to eliminate barriers and increase opportunities for underutilized or disadvantaged individuals.

Managers who have progressed to Donaldson's "unconscious competence" stage will be most effective in managing a diverse workforce.

Which of the following statements is an instance of ethnocentrism?

What of the following statements best defines the key advantages attained when an organization has a diverse workforce?

List steps management can take to promote diversity in their organizations.

Role conflict refers to the situation in which a person has too many expectations to comfortably fulfill.

Diversity in the managerial ranks can enhance decision making, but has little influence on gaining market share.

Effective diversity efforts within an organization will involve ________.

Managerial responsibilities in the area of organizing include ________.

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

Filters