Exam 3: Management and Diversity

95% of workers at Minipax Packaging Services are low-skilled workers, many of whom are from ethnic minorities. The turnover among workers is high and most decisions in the company are made by the top management, which makes up only 5% of the workforce. Which of the following statements is true for Minipax?

What role might ethnocentrism play in a manager's actions and decision making?

Promoting diversity within the organization ________.

What is it that differentiates prejudice from discrimination?

In which of the following stages do managers go through a learning process in which they become attentive of behaviors that make them clumsy in their interactions with members of diverse groups?

Which of the following is true for tokenism?

The process of raising managers' awareness and developing their competencies to deal with the issues endemic to managing a diverse workforce is known as ________.

Sexual harassment is a form of ________.

Including nontraditional employees in fair competition for advancement decreases the quality of management in the organization.

________ refers to an environment in which cultural, group, and individual differences are acknowledged, accepted, and viewed as significant contributors to the entirety.

The multicultural approach ________.

Perceptions about the sexes based on what society believes are appropriate behaviors for men and women ________.

The culture-specific approach ________.

Having to fill competing roles because of membership in two cultures causes ________.

A&M Global Services recently instituted an organization-wide policy aimed at increasing diversity within the organization. Though recruitment practices complied with the policy and management conducted intensive diversity training sessions, employee support of the initiative has been negligible. Which of the following will most likely encourage employee cooperation in this situation?

In an organization, the group of people who hold most of the positions that command decision-making power is known as the ________.

Eli International has just begun a recruitment drive in colleges. Hoping to increase the cultural diversity within the organization, recruiters are focusing on candidates from a number of minority communities. The organization firmly believes that different cultural viewpoints can contribute to innovation and customer insights. The company must hold training sessions with existing employees to help them welcome and understand their new colleagues. Which of the following approaches will best help the company achieve all its goals?

________ are statistical characteristics of a population.

The ________ approach teaches employees the norms and practices of another culture to prepare them to interact with people from that culture effectively.

A ________ is a preconceived judgment while ________ is an unjust or inequitable action.