Question 1

Which of the following is true regarding the majority and minority groups in an organization?

Accepted Answer

A)  The minority group can have more people than the majority group. 
B)  The majority group lacks power and resources compared to the minority group. 
C)  The top management constitutes a minority group that commands decision-making power. 
D)  The majority group in any organization lacks social status and acceptance. 
E)  The minority group possesses decision-making power in organizations. 
A)  The minority group can have more people than the majority group. 
B)  The majority group lacks power and resources compared to the minority group. 
C)  The top management constitutes a minority group that commands decision-making power. 
D)  The majority group in any organization lacks social status and acceptance. 
E)  The minority group possesses decision-making power in organizations.

Question 2

Alice is an American student of Chinese origin. Her grades fell significantly during the last semester. Disappointed with her grades, Alice's teacher told her that she should be working harder and be more dedicated to her studies as a result of her Chinese heritage. The teacher's attitude can be described as ________.

Accepted Answer

A)  bicultural conflict 
B)  tokenism 
C)  stereotyping 
D)  ethnocentrism 
E)  feminism 
A)  bicultural conflict 
B)  tokenism 
C)  stereotyping 
D)  ethnocentrism 
E)  feminism

Question 3

The ________ approach focuses on how interpersonal skills and attitudinal changes relate to organizational performance.

Accepted Answer

A)  culture-specific 
B)  multicultural 
C)  golden rule 
D)  assimilation 
E)  righting-the-wrongs 
A)  culture-specific 
B)  multicultural 
C)  golden rule 
D)  assimilation 
E)  righting-the-wrongs

Question 4

A manager collected data on the rate of promotions of African-American men in her division to assess the effectiveness of diversity training within the division. In doing so, she was involved in the activity of ________.

Accepted Answer

A)  planning 
B)  influencing 
C)  organizing 
D)  controlling 
E)  leading 
A)  planning 
B)  influencing 
C)  organizing 
D)  controlling 
E)  leading

Question 5

Which of the following is true of the "golden rule" approach to promoting diversity?

Accepted Answer

A)  It requires that people know the culture of the other person. 
B)  It emphasizes individual morality. 
C)  It is applied from an individual's frame of reference. 
D)  It addresses past injustices experienced by a particular group. 
E)  It teaches employees the norms and practices of other cultures. 
A)  It requires that people know the culture of the other person. 
B)  It emphasizes individual morality. 
C)  It is applied from an individual's frame of reference. 
D)  It addresses past injustices experienced by a particular group. 
E)  It teaches employees the norms and practices of other cultures.

Question 6

Which of the following is true regarding the assimilation approach?

Accepted Answer

A)  It advocates incorporating changes into organization culture based on the cultures of new employees. 
B)  It gathers the best from differing cultures and accepts a variety of viewpoints. 
C)  It promotes creativity in the organization by encouraging employees to share their individual cultures and world views. 
D)  It creates a homogeneous culture that suppresses the creativity and diversity of views that could benefit the organization. 
E)  It addresses past injustices experienced by a particular group by developing policies to create a more equitable set of conditions. 
A)  It advocates incorporating changes into organization culture based on the cultures of new employees. 
B)  It gathers the best from differing cultures and accepts a variety of viewpoints. 
C)  It promotes creativity in the organization by encouraging employees to share their individual cultures and world views. 
D)  It creates a homogeneous culture that suppresses the creativity and diversity of views that could benefit the organization. 
E)  It addresses past injustices experienced by a particular group by developing policies to create a more equitable set of conditions.

Question 7

Which of the following is true regarding older workers?

Accepted Answer

A)  They avoid working nontraditional schedules. 
B)  They do not make good mentors. 
C)  They increase benefits cost to the organization. 
D)  They are more open to change. 
E)  They have adequate technology experience. 
A)  They avoid working nontraditional schedules. 
B)  They do not make good mentors. 
C)  They increase benefits cost to the organization. 
D)  They are more open to change. 
E)  They have adequate technology experience.

Question 8

Bill manages a large department with employees from diverse cultural backgrounds. A review of his management style revealed that Bill's informal way of speaking to employees is offensive to some people who come from cultures where formality and respect are the norm between different organizational levels. Which stage of progress in managing a diverse workforce is Bill in?

Accepted Answer

A)  unconscious incompetence 
B)  conscious incompetence 
C)  conscious competence 
D)  unconscious competence 
E)  controlled incompetence 
A)  unconscious incompetence 
B)  conscious incompetence 
C)  conscious competence 
D)  unconscious competence 
E)  controlled incompetence

Question 9

The ________ approach's major weakness is that individuals apply the approach from their own particular frame of reference without knowing the cultural expectations, traditions, and preferences of the other person.

Accepted Answer

A)  culture-specific 
B)  multicultural 
C)  golden rule 
D)  assimilation 
E)  righting-the-wrongs 
A)  culture-specific 
B)  multicultural 
C)  golden rule 
D)  assimilation 
E)  righting-the-wrongs

Question 10

The righting-the-wrongs approach ________.

Accepted Answer

A)  teaches employees the norms and practices of another culture to prepare them to interact with people from that culture effectively 
B)  gives employees the opportunity to develop an appreciation for both differences of culture and variations in personal characteristics 
C)  advocates shaping organization members to fit the existing culture of the organization 
D)  relies on the maxim "Do unto others as you would have them do unto you" 
E)  addresses past injustices experienced by a particular group by developing policies to create a more equitable set of conditions 
A)  teaches employees the norms and practices of another culture to prepare them to interact with people from that culture effectively 
B)  gives employees the opportunity to develop an appreciation for both differences of culture and variations in personal characteristics 
C)  advocates shaping organization members to fit the existing culture of the organization 
D)  relies on the maxim "Do unto others as you would have them do unto you" 
E)  addresses past injustices experienced by a particular group by developing policies to create a more equitable set of conditions

Question 11

When a majority group member experiences inequities as a result of programs designed to help underrepresented groups, it is called ________.

Accepted Answer

A)  tokenism 
B)  affirmative action 
C)  reverse discrimination 
D)  pluralism 
E)  stereotyping 
A)  tokenism 
B)  affirmative action 
C)  reverse discrimination 
D)  pluralism 
E)  stereotyping

Question 12

According to Donaldson and Scannell, in which of the following stages do managers learn how to interact with diverse groups and cultures by deliberately thinking about how to behave?

Accepted Answer

A)  conscious competition 
B)  controlled incompetence 
C)  conscious competence 
D)  unconscious competence 
E)  unconscious incompetence 
A)  conscious competition 
B)  controlled incompetence 
C)  conscious competence 
D)  unconscious competence 
E)  unconscious incompetence

Question 13

The assimilation approach to promoting cultural diversity ________.

Accepted Answer

A)  relies on the maxim "Do unto others as you would have them do unto you" 
B)  addresses past injustices experienced by a particular group 
C)  pressurizes employees who do not belong to the dominant culture to conform 
D)  teaches employees the norms and practices of another culture 
E)  advocates incorporating changes into organization culture based on the cultures of employees 
A)  relies on the maxim "Do unto others as you would have them do unto you" 
B)  addresses past injustices experienced by a particular group 
C)  pressurizes employees who do not belong to the dominant culture to conform 
D)  teaches employees the norms and practices of another culture 
E)  advocates incorporating changes into organization culture based on the cultures of employees

Question 14

Being one of a very few members of a group in an organization is known as ________.

Accepted Answer

A)  discrimination 
B)  prejudicing 
C)  ethnocentrism 
D)  tokenism 
E)  stereotyping 
A)  discrimination 
B)  prejudicing 
C)  ethnocentrism 
D)  tokenism 
E)  stereotyping

Question 15

Define pluralism. Explain the five approaches that can be used to achieve effective workforce diversity.

Accepted Answer

Pluralism refers to an environment in wh

Question 16

Which of the following is one of the demographic facts established in the Hudson Institute report?

Accepted Answer

A)  Fewer women will enter the workforce. 
B)  The average age of the workforce will decrease. 
C)  The population and workforce will grow more rapidly than at any time since the 1930s. 
D)  The pool of young workers entering the workforce will shrink. 
E)  Minorities will make up a smaller share of new entrants into the labor force. 
A)  Fewer women will enter the workforce. 
B)  The average age of the workforce will decrease. 
C)  The population and workforce will grow more rapidly than at any time since the 1930s. 
D)  The pool of young workers entering the workforce will shrink. 
E)  Minorities will make up a smaller share of new entrants into the labor force.

Question 17

The minority group in an organization lacks critical power, resources, acceptance, and social status.

Accepted Answer

A) True 
 B)False

Question 18

The assimilation approach advocates shaping organization members to fit the existing culture of the organization.

Accepted Answer

A) True 
 B)False

Question 19

Having too many expectations to comfortably fulfill is termed as ________.

Accepted Answer

A)  role overload 
B)  role conflict 
C)  pluralism 
D)  tokenism 
E)  role ambiguity 
A)  role overload 
B)  role conflict 
C)  pluralism 
D)  tokenism 
E)  role ambiguity

Question 20

The belief that one's own group, culture, country, or customs are superior to that of others is known as ethnocentrism.

Accepted Answer

A) True 
 B)False

Which of the following is true regarding the majority and minority groups in an organization?

The ________ approach focuses on how interpersonal skills and attitudinal changes relate to organizational performance.

A manager collected data on the rate of promotions of African-American men in her division to assess the effectiveness of diversity training within the division. In doing so, she was involved in the activity of ________.

Which of the following is true of the "golden rule" approach to promoting diversity?

Which of the following is true regarding the assimilation approach?

Which of the following is true regarding older workers?

The ________ approach's major weakness is that individuals apply the approach from their own particular frame of reference without knowing the cultural expectations, traditions, and preferences of the other person.

The righting-the-wrongs approach ________.

When a majority group member experiences inequities as a result of programs designed to help underrepresented groups, it is called ________.

According to Donaldson and Scannell, in which of the following stages do managers learn how to interact with diverse groups and cultures by deliberately thinking about how to behave?

The assimilation approach to promoting cultural diversity ________.

Being one of a very few members of a group in an organization is known as ________.

Define pluralism. Explain the five approaches that can be used to achieve effective workforce diversity.

Which of the following is one of the demographic facts established in the Hudson Institute report?

The minority group in an organization lacks critical power, resources, acceptance, and social status.

The assimilation approach advocates shaping organization members to fit the existing culture of the organization.

Having too many expectations to comfortably fulfill is termed as ________.

The belief that one's own group, culture, country, or customs are superior to that of others is known as ethnocentrism.

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

Filters

Exam 3: Management and Diversity

Which of the following is true regarding the majority and minority groups in an organization?

The ________ approach focuses on how interpersonal skills and attitudinal changes relate to organizational performance.

A manager collected data on the rate of promotions of African-American men in her division to assess the effectiveness of diversity training within the division. In doing so, she was involved in the activity of ________.

Which of the following is true of the "golden rule" approach to promoting diversity?

Which of the following is true regarding the assimilation approach?

Which of the following is true regarding older workers?

The ________ approach's major weakness is that individuals apply the approach from their own particular frame of reference without knowing the cultural expectations, traditions, and preferences of the other person.

The righting-the-wrongs approach ________.

When a majority group member experiences inequities as a result of programs designed to help underrepresented groups, it is called ________.

According to Donaldson and Scannell, in which of the following stages do managers learn how to interact with diverse groups and cultures by deliberately thinking about how to behave?

The assimilation approach to promoting cultural diversity ________.

Being one of a very few members of a group in an organization is known as ________.

Define pluralism. Explain the five approaches that can be used to achieve effective workforce diversity.

Which of the following is one of the demographic facts established in the Hudson Institute report?

The minority group in an organization lacks critical power, resources, acceptance, and social status.

The assimilation approach advocates shaping organization members to fit the existing culture of the organization.

Having too many expectations to comfortably fulfill is termed as ________.

The belief that one's own group, culture, country, or customs are superior to that of others is known as ethnocentrism.

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Controlling, Information, and Technology

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

Filters