Question 1

The Hawthorne studies concluded that lighting and temperature changes within organizations could significantly influence production.

Accepted Answer

A) True 
 B)False

Question 2

The Gilbreths aimed to increase worker efficiency by ________.

Accepted Answer

A)  reducing the number of movements taken to accomplish a task 
B)  enforcing minimum criteria for the types of workers hired for a job 
C)  instituting the piece-rate system for remuneration 
D)  understanding what motivates employees to complete a task 
E)  encouraging teamwork rather than individual work 
A)  reducing the number of movements taken to accomplish a task 
B)  enforcing minimum criteria for the types of workers hired for a job 
C)  instituting the piece-rate system for remuneration 
D)  understanding what motivates employees to complete a task 
E)  encouraging teamwork rather than individual work

Question 3

The use of mathematical models to investigate the decision situation is typical in management science applications.

Accepted Answer

A) True 
 B)False

Question 4

How does a manager's understanding of his employees' physiological, safety, social, esteem, and self-actualization needs improve productivity?

Accepted Answer

An individual pursues a task that best m

Question 5

One of the primary characteristics present in situations in which management science techniques are applied is ________.

Accepted Answer

A)  that the management problems have only a few variables 
B)  that the situation deals with quantifiable factors such as sales 
C)  that the situation deals with the physiological, safety, social, esteem, and self-actualization needs of organization members 
D)  that the situation deals with assessing qualitative factors of the workplace or environment 
E)  that social implications are the guidelines for making a particular decision 
A)  that the management problems have only a few variables 
B)  that the situation deals with quantifiable factors such as sales 
C)  that the situation deals with the physiological, safety, social, esteem, and self-actualization needs of organization members 
D)  that the situation deals with assessing qualitative factors of the workplace or environment 
E)  that social implications are the guidelines for making a particular decision

Question 6

Which of the following resources of the organization is Fayol's principle of work specialization focused on?

Accepted Answer

A)  human 
B)  capital 
C)  monetary 
D)  material 
E)  technological 
A)  human 
B)  capital 
C)  monetary 
D)  material 
E)  technological

Question 7

Which of the following is a characteristic of situations in which management science techniques are applied?

Accepted Answer

A)  Managers need help analyzing a large number of variables. 
B)  The use of behavioral models to investigate the decision situation is indicated. 
C)  Managers want to determine the psychological and behavioral attitudes of employees. 
D)  Managers want to determine quality of the customer experience. 
E)  Social implications are used as guidelines for making a particular decision. 
A)  Managers need help analyzing a large number of variables. 
B)  The use of behavioral models to investigate the decision situation is indicated. 
C)  Managers want to determine the psychological and behavioral attitudes of employees. 
D)  Managers want to determine quality of the customer experience. 
E)  Social implications are used as guidelines for making a particular decision.

Question 8

What are the steps involved in using the scientific method?

Accepted Answer

The scientific method dictates that scie

Question 9

Which of the following approaches to management was advocated by Henry Gantt?

Accepted Answer

A)  the contingency approach 
B)  using mathematical models to investigate the decision situation 
C)  using human relations skills to manage workers 
D)  work specialization and unity of command 
E)  task-scheduling and rewarding innovations 
A)  the contingency approach 
B)  using mathematical models to investigate the decision situation 
C)  using human relations skills to manage workers 
D)  work specialization and unity of command 
E)  task-scheduling and rewarding innovations

Question 10

The scientific method advocated by management science researchers dictates that scientists must test a model by performing an experiment on ________.

Accepted Answer

A)  the actual system to see whether the effects of changes predicted using the model actually occur when the changes are made 
B)  various systems to see whether the effects of changes predicted using the model actually occur when the changes are made 
C)  various systems to see whether the necessary changes can be incorporated 
D)  the actual system and other systems to see whether the necessary changes can be incorporated 
E)  various systems to see whether the necessary changes can be incorporated on the actual system 
A)  the actual system to see whether the effects of changes predicted using the model actually occur when the changes are made 
B)  various systems to see whether the effects of changes predicted using the model actually occur when the changes are made 
C)  various systems to see whether the necessary changes can be incorporated 
D)  the actual system and other systems to see whether the necessary changes can be incorporated 
E)  various systems to see whether the necessary changes can be incorporated on the actual system

Question 11

The ________ approach to management emphasizes "if-then" relationships: "If" this situational variable exists, "then" a manager probably would take this action.

Accepted Answer

A)  contingency 
B)  management science 
C)  behavioral 
D)  comprehensive management analysis 
E)  classical 
A)  contingency 
B)  management science 
C)  behavioral 
D)  comprehensive management analysis 
E)  classical

Question 12

Taylor pioneered a system in which workers could earn a bonus in addition to the piece rate if they exceeded their daily production quota.

Accepted Answer

A) True 
 B)False

Question 13

Each manager in an organization possesses certain amounts of authority. For example, the president possesses the most authority; the first-line supervisor, the least. According to Fayol, this is known as ________.

Accepted Answer

A)  unity of command 
B)  esprit de corps 
C)  stability of tenure 
D)  scalar chain 
E)  decentralization 
A)  unity of command 
B)  esprit de corps 
C)  stability of tenure 
D)  scalar chain 
E)  decentralization

Question 14

Which one of the following conclusions was drawn by the experimenters from the bank wiring observation room experiment?

Accepted Answer

A)  The subjects did not find working in the test room enjoyable. 
B)  Human factors within organizations could significantly influence production. 
C)  Members of the work group pressured one another to work harder so that each group member would receive more pay. 
D)  Improved working conditions resulted in increased production. 
E)  Social groups in organizations could effectively exert pressure to influence individuals to disregard monetary incentives. 
A)  The subjects did not find working in the test room enjoyable. 
B)  Human factors within organizations could significantly influence production. 
C)  Members of the work group pressured one another to work harder so that each group member would receive more pay. 
D)  Improved working conditions resulted in increased production. 
E)  Social groups in organizations could effectively exert pressure to influence individuals to disregard monetary incentives.

Question 15

In terms of management system, the cheese used in the making of a sandwich at a restaurant is a(n) ________.

Accepted Answer

A)  finished good 
B)  organizational output 
C)  production process 
D)  organizational process 
E)  organizational input 
A)  finished good 
B)  organizational output 
C)  production process 
D)  organizational process 
E)  organizational input

Question 16

In Fayol's principles of management, "decentralization" implies that ________.

Accepted Answer

A)  the entire organization should be moving toward a common objective 
B)  the importance of the subordinate role should be increased 
C)  work should be divided among individuals 
D)  the interests of one person should be prioritized over the interests of the organization 
E)  workers should receive orders from a number of managers 
A)  the entire organization should be moving toward a common objective 
B)  the importance of the subordinate role should be increased 
C)  work should be divided among individuals 
D)  the interests of one person should be prioritized over the interests of the organization 
E)  workers should receive orders from a number of managers

Question 17

According to the guidelines suggested by L. Thomas Hopkins for anyone conducting system analysis, the nature of the part and its function is determined by its ________.

Accepted Answer

A)  position in the whole 
B)  importance to the operation 
C)  structural integrity 
D)  source and origin 
E)  design and orientation 
A)  position in the whole 
B)  importance to the operation 
C)  structural integrity 
D)  source and origin 
E)  design and orientation

Question 18

________ is commonly called the "father of scientific management" because of the significance of his contributions.

Accepted Answer

A)  Frank Gilbreth 
B)  Henry L. Gantt 
C)  Lillian Gilbreth 
D)  Henri Fayol 
E)  Frederick W. Taylor 
A)  Frank Gilbreth 
B)  Henry L. Gantt 
C)  Lillian Gilbreth 
D)  Henri Fayol 
E)  Frederick W. Taylor

Question 19

Which of the following did Gantt advocate in addition to Taylor's piece-rate compensation system for workers?

Accepted Answer

A)  decentralizing authority 
B)  a bonus for overproduction 
C)  medical insurance coverage 
D)  mandatory employee training 
E)  tenure and job security 
A)  decentralizing authority 
B)  a bonus for overproduction 
C)  medical insurance coverage 
D)  mandatory employee training 
E)  tenure and job security

Question 20

When organization members are committed to gaining a deep and rich understanding of their work, they are working towards which of the following elements involved in learning organizations?

Accepted Answer

A)  systems thinking 
B)  shared vision 
C)  challenging of mental models 
D)  team learning 
E)  personal mastery 
A)  systems thinking 
B)  shared vision 
C)  challenging of mental models 
D)  team learning 
E)  personal mastery

Exam 19: Appendix 1: Managing History and Current Thinking

The Hawthorne studies concluded that lighting and temperature changes within organizations could significantly influence production.

The Gilbreths aimed to increase worker efficiency by ________.

The use of mathematical models to investigate the decision situation is typical in management science applications.

How does a manager's understanding of his employees' physiological, safety, social, esteem, and self-actualization needs improve productivity?

One of the primary characteristics present in situations in which management science techniques are applied is ________.

Which of the following resources of the organization is Fayol's principle of work specialization focused on?

Which of the following is a characteristic of situations in which management science techniques are applied?

What are the steps involved in using the scientific method?

Which of the following approaches to management was advocated by Henry Gantt?

The scientific method advocated by management science researchers dictates that scientists must test a model by performing an experiment on ________.

The ________ approach to management emphasizes "if-then" relationships: "If" this situational variable exists, "then" a manager probably would take this action.

Taylor pioneered a system in which workers could earn a bonus in addition to the piece rate if they exceeded their daily production quota.

Each manager in an organization possesses certain amounts of authority. For example, the president possesses the most authority; the first-line supervisor, the least. According to Fayol, this is known as ________.

Which one of the following conclusions was drawn by the experimenters from the bank wiring observation room experiment?

In terms of management system, the cheese used in the making of a sandwich at a restaurant is a(n) ________.

In Fayol's principles of management, "decentralization" implies that ________.

According to the guidelines suggested by L. Thomas Hopkins for anyone conducting system analysis, the nature of the part and its function is determined by its ________.

________ is commonly called the "father of scientific management" because of the significance of his contributions.

Which of the following did Gantt advocate in addition to Taylor's piece-rate compensation system for workers?

When organization members are committed to gaining a deep and rich understanding of their work, they are working towards which of the following elements involved in learning organizations?

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