Question 1

Are there any potential negative consequences of switching to a just-in-time production system? Explain.

Accepted Answer

JIT production could have negative conse

Question 2

Which of the following, if True, might justify the relocation as a prudent move from the human resource point of view?

Accepted Answer

A)  Developing a Facebook page made the business known to a large group of potential customers living in a much wider regional area. 
B)  Federal crime reports show that the greater metro area has seen an increase in car thefts. 
C)  The new location is located near a major freeway interchange. 
D)  Fantasy action figures are often remaindered for below wholesale cost because their popularity is short-lived. 
E)  Anonymous notes in the firm's suggestion box repeatedly cited cramped conditions and lack of privacy as the most annoying factors in working conditions at the present site. 
A)  Developing a Facebook page made the business known to a large group of potential customers living in a much wider regional area. 
B)  Federal crime reports show that the greater metro area has seen an increase in car thefts. 
C)  The new location is located near a major freeway interchange. 
D)  Fantasy action figures are often remaindered for below wholesale cost because their popularity is short-lived. 
E)  Anonymous notes in the firm's suggestion box repeatedly cited cramped conditions and lack of privacy as the most annoying factors in working conditions at the present site.

Question 3

In which of the following is the customer part of the system during service delivery?

Accepted Answer

A)  a high-contact system 
B)  a low-contact system 
C)  a customer system 
D)  a quality system 
E)  a utility system 
A)  a high-contact system 
B)  a low-contact system 
C)  a customer system 
D)  a quality system 
E)  a utility system

Question 4

What advantages could Sky Scooters expect from switching to a just-in-time production system?

Accepted Answer

Just-in-time systems save money by reduc

Question 5

Given the price of the Sky Cruiser, what is a reasonable goal for product quality?

Accepted Answer

The Sky Cruiser is priced about $1,000 l

Question 6

Explain time, place, and form utility.

Accepted Answer

Time utility is created when a company m

Question 7

Which of the following is NOT one of the areas of materials management?

Accepted Answer

A)  transportation 
B)  warehousing 
C)  purchasing 
D)  supplier selection 
E)  customer service 
A)  transportation 
B)  warehousing 
C)  purchasing 
D)  supplier selection 
E)  customer service

Question 8

Equipment and people are grouped according to function in which type of production layout?

Accepted Answer

A)  cellular 
B)  same-steps 
C)  custom-products 
D)  supply-chain 
E)  service 
A)  cellular 
B)  same-steps 
C)  custom-products 
D)  supply-chain 
E)  service

Question 9

Which term describes the idea that quality belongs to each person who creates it while performing a job?

Accepted Answer

A)  quality control 
B)  quality ownership 
C)  quality circles 
D)  total quality management 
E)  quality improvement teams 
A)  quality control 
B)  quality ownership 
C)  quality circles 
D)  total quality management 
E)  quality improvement teams

Question 10

Which of the following terms refers to all activities involved in getting quality products into the marketplace?

Accepted Answer

A)  quality control 
B)  quality reliability 
C)  total quality management 
D)  performance quality 
E)  quality overview 
A)  quality control 
B)  quality reliability 
C)  total quality management 
D)  performance quality 
E)  quality overview

Question 11

Materials management involves the flow of materials inside of the production facility, while distribution management involves the flow of finished goods.

Accepted Answer

A) True 
 B)False

Question 12

Staff schedules identify which products will be produced and when.

Accepted Answer

A) True 
 B)False

Question 13

Which scheduling tool shows the necessary sequence of activities in a project and identifies the critical path?

Accepted Answer

A)  Gantt chart 
B)  process flowchart 
C)  detailed schedule 
D)  master production schedule 
E)  PERT chart 
A)  Gantt chart 
B)  process flowchart 
C)  detailed schedule 
D)  master production schedule 
E)  PERT chart

Question 14

Which of the following best describes business process reengineering?

Accepted Answer

A)  the redesigning of business activities to improve performance, quality, and productivity 
B)  a program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
C)  the principle of looking at the supply chain as a whole in order to improve the overall flow through the system 
D)  a program certifying that a factory, laboratory, or office has developed pollution-control standards 
E)  the process by which a company analyzes a different company's products to identify desirable improvements 
A)  the redesigning of business activities to improve performance, quality, and productivity 
B)  a program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
C)  the principle of looking at the supply chain as a whole in order to improve the overall flow through the system 
D)  a program certifying that a factory, laboratory, or office has developed pollution-control standards 
E)  the process by which a company analyzes a different company's products to identify desirable improvements

Question 15

The text says that Toyota has focused on quality as its operations capability. Explain how Toyota's operations might have changed if it had focused on low cost instead of quality.

Accepted Answer

A cost-minimization focus would have bee

Question 16

What changes can be expected in General Motors and Chrysler's distribution networks as a result of leaner operations?

Accepted Answer

The companies' distribution networks wil

Question 17

A company typically selects the kind of production used by most of its competitors.

Accepted Answer

A) True 
 B)False

Question 18

When a company makes products available where they are convenient for consumers, it creates which type of utility?

Accepted Answer

A)  time 
B)  form 
C)  place 
D)  possession 
E)  leisure 
A)  time 
B)  form 
C)  place 
D)  possession 
E)  leisure

Question 19

Operations capability is a special ability that production does especially well to outperform the competition.

Accepted Answer

A) True 
 B)False

Question 20

Differentiate between goods production and service operations.

Accepted Answer

Goods production involves tangible produ

Are there any potential negative consequences of switching to a just-in-time production system? Explain.

Which of the following, if True, might justify the relocation as a prudent move from the human resource point of view?

In which of the following is the customer part of the system during service delivery?

What advantages could Sky Scooters expect from switching to a just-in-time production system?

Given the price of the Sky Cruiser, what is a reasonable goal for product quality?

Explain time, place, and form utility.

Which of the following is NOT one of the areas of materials management?

Equipment and people are grouped according to function in which type of production layout?

Which term describes the idea that quality belongs to each person who creates it while performing a job?

Which of the following terms refers to all activities involved in getting quality products into the marketplace?

Materials management involves the flow of materials inside of the production facility, while distribution management involves the flow of finished goods.

Staff schedules identify which products will be produced and when.

Which scheduling tool shows the necessary sequence of activities in a project and identifies the critical path?

Which of the following best describes business process reengineering?

The text says that Toyota has focused on quality as its operations capability. Explain how Toyota's operations might have changed if it had focused on low cost instead of quality.

What changes can be expected in General Motors and Chrysler's distribution networks as a result of leaner operations?

A company typically selects the kind of production used by most of its competitors.

When a company makes products available where they are convenient for consumers, it creates which type of utility?

Operations capability is a special ability that production does especially well to outperform the competition.

Differentiate between goods production and service operations.

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters

Exam 7: Operations Management and Quality

Are there any potential negative consequences of switching to a just-in-time production system? Explain.

Which of the following, if True, might justify the relocation as a prudent move from the human resource point of view?

In which of the following is the customer part of the system during service delivery?

What advantages could Sky Scooters expect from switching to a just-in-time production system?

Given the price of the Sky Cruiser, what is a reasonable goal for product quality?

Explain time, place, and form utility.

Which of the following is NOT one of the areas of materials management?

Equipment and people are grouped according to function in which type of production layout?

Which term describes the idea that quality belongs to each person who creates it while performing a job?

Which of the following terms refers to all activities involved in getting quality products into the marketplace?

Materials management involves the flow of materials inside of the production facility, while distribution management involves the flow of finished goods.

Staff schedules identify which products will be produced and when.

Which scheduling tool shows the necessary sequence of activities in a project and identifies the critical path?

Which of the following best describes business process reengineering?

The text says that Toyota has focused on quality as its operations capability. Explain how Toyota's operations might have changed if it had focused on low cost instead of quality.

What changes can be expected in General Motors and Chrysler's distribution networks as a result of leaner operations?

A company typically selects the kind of production used by most of its competitors.

When a company makes products available where they are convenient for consumers, it creates which type of utility?

Operations capability is a special ability that production does especially well to outperform the competition.

Differentiate between goods production and service operations.

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters