Question 1

The goal of supply chain management is better overall flow in the system.

Accepted Answer

A) True 
 B)False

Question 2

In operations control, production managers monitor production performance by which method?

Accepted Answer

A)  comparing results with detailed plans and schedules 
B)  checking on each worker on the production floor 
C)  observing activities from a platform above the workers 
D)  constantly talking with employees involved 
E)  performing spot checks of worker performance 
A)  comparing results with detailed plans and schedules 
B)  checking on each worker on the production floor 
C)  observing activities from a platform above the workers 
D)  constantly talking with employees involved 
E)  performing spot checks of worker performance

Question 3

Getting a haircut and having your lawn mowed are both examples of low-contact services.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following best describes ISO 14000?

Accepted Answer

A)  the concept that all employees are valuable contributors to a firm's business and should be entrusted with decisions regarding their work 
B)  a certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
C)  a certification program attesting to the fact that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  a standardized method of evaluating a company's greenhouse gas emissions 
E)  a certification program attesting to the fact that a factory, laboratory, or office is operating under free-trade principles 
A)  the concept that all employees are valuable contributors to a firm's business and should be entrusted with decisions regarding their work 
B)  a certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
C)  a certification program attesting to the fact that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  a standardized method of evaluating a company's greenhouse gas emissions 
E)  a certification program attesting to the fact that a factory, laboratory, or office is operating under free-trade principles

Question 5

Which of the following best describes quality ownership?

Accepted Answer

A)  an emphasis on intangible factors in customer satisfaction 
B)  the consistency of a product's quality from unit to unit 
C)  the sum of all activities involved in getting high-quality products into the marketplace 
D)  the process by which a company analyzes a competitor's products to identify desirable improvements 
E)  the principle that quality belongs to each person who creates it while performing a job 
A)  an emphasis on intangible factors in customer satisfaction 
B)  the consistency of a product's quality from unit to unit 
C)  the sum of all activities involved in getting high-quality products into the marketplace 
D)  the process by which a company analyzes a competitor's products to identify desirable improvements 
E)  the principle that quality belongs to each person who creates it while performing a job

Question 6

Which operations competence has FedEx given greatest credit for winning orders (business) in the marketplace?

Accepted Answer

A)  quality 
B)  low cost 
C)  flexibility 
D)  dependability 
E)  accessibility 
A)  quality 
B)  low cost 
C)  flexibility 
D)  dependability 
E)  accessibility

Question 7

Describe the five most commonly used tools for TQM.

Accepted Answer

The most commonly used tools for TQM are

Question 8

The sameness of product quality from unit to unit is referred to by which term?

Accepted Answer

A)  utility 
B)  reliability 
C)  performance 
D)  consistency 
E)  quality control 
A)  utility 
B)  reliability 
C)  performance 
D)  consistency 
E)  quality control

The goal of supply chain management is better overall flow in the system.

In operations control, production managers monitor production performance by which method?

Getting a haircut and having your lawn mowed are both examples of low-contact services.

Which of the following best describes ISO 14000?

Which of the following best describes quality ownership?

Which operations competence has FedEx given greatest credit for winning orders (business) in the marketplace?

Describe the five most commonly used tools for TQM.

The sameness of product quality from unit to unit is referred to by which term?

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters

Exam 7: Operations Management and Quality

The goal of supply chain management is better overall flow in the system.

In operations control, production managers monitor production performance by which method?

Getting a haircut and having your lawn mowed are both examples of low-contact services.

Which of the following best describes ISO 14000?

Which of the following best describes quality ownership?

Which operations competence has FedEx given greatest credit for winning orders (business) in the marketplace?

Describe the five most commonly used tools for TQM.

The sameness of product quality from unit to unit is referred to by which term?

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters