Question 1

Which type of utility is created when a company makes products available where consumers want them?

Accepted Answer

A)  time 
B)  place 
C)  possession 
D)  form 
E)  operations 
A)  time 
B)  place 
C)  possession 
D)  form 
E)  operations

Question 2

Which of the following, if True, would weaken the argument for developing organic beauty products?

Accepted Answer

A)  Few companies have obtained patents for their organic product innovations. 
B)  Competitors in this segment are quick to copy any new product innovation and mimic product design. 
C)  Organic offerings have a shorter shelf-life compared to synthetic products. 
D)  Customers need to be educated about the relative benefits offered by organic products. 
E)  Financial analysis shows that it would take the company 1.5 years to recover its initial investment. 
A)  Few companies have obtained patents for their organic product innovations. 
B)  Competitors in this segment are quick to copy any new product innovation and mimic product design. 
C)  Organic offerings have a shorter shelf-life compared to synthetic products. 
D)  Customers need to be educated about the relative benefits offered by organic products. 
E)  Financial analysis shows that it would take the company 1.5 years to recover its initial investment.

Question 3

Logan Aluminum makes coils of aluminum that it supplies to customer companies that use it to make beverage cans. Logan uses a schedule that specifies how many tons of each type of coil will be produced each week. What is this schedule called?

Accepted Answer

A)  master production schedule 
B)  detailed schedule 
C)  Gantt chart 
D)  staff schedule 
E)  PERT chart 
A)  master production schedule 
B)  detailed schedule 
C)  Gantt chart 
D)  staff schedule 
E)  PERT chart

Question 4

Tootsie Roll Industry's corporate principle, "We run a trim operation and continually strive to eliminate waste, minimize costs, and implement performance improvements," is an example of which of the following?

Accepted Answer

A)  just-in-time production 
B)  benchmarking 
C)  a quality circle 
D)  competitive product analysis 
E)  value-added analysis 
A)  just-in-time production 
B)  benchmarking 
C)  a quality circle 
D)  competitive product analysis 
E)  value-added analysis

Question 5

Explain how JIT production and lean manufacturing are related.

Accepted Answer

Lean manufacturing is designed for smoot

Question 6

A detailed schedule will indicate how many employees will be working on a given shift.

Accepted Answer

A) True 
 B)False

Question 7

Which term describes services which cannot be produced ahead of time?

Accepted Answer

A)  transformed 
B)  low-contact 
C)  unstorable 
D)  intangible 
E)  consistent 
A)  transformed 
B)  low-contact 
C)  unstorable 
D)  intangible 
E)  consistent

Question 8

Which of the following refers to the receiving, storing, handling, and counting of all raw materials, partly finished goods, and finished goods?

Accepted Answer

A)  materials handling 
B)  inventory control 
C)  quality control 
D)  wholesaling 
E)  distribution control 
A)  materials handling 
B)  inventory control 
C)  quality control 
D)  wholesaling 
E)  distribution control

Question 9

Which of the following best describes total quality management?

Accepted Answer

A)  the principle that quality belongs to each person who creates it while performing a job 
B)  the consistency of a product's quality from unit to unit 
C)  the sum of all activities involved in getting high-quality products into the marketplace 
D)  the process by which a company analyzes a competitor's products to identify desirable improvements 
E)  a certification program attesting that an operations process has met rigorous requirements 
A)  the principle that quality belongs to each person who creates it while performing a job 
B)  the consistency of a product's quality from unit to unit 
C)  the sum of all activities involved in getting high-quality products into the marketplace 
D)  the process by which a company analyzes a competitor's products to identify desirable improvements 
E)  a certification program attesting that an operations process has met rigorous requirements

Question 10

Which type of system is designed for smooth production flow to avoid inefficiencies, eliminate unnecessary inventories, and continuously improve production processes?

Accepted Answer

A)  quality system 
B)  lean system 
C)  managed system 
D)  production system 
E)  flexible system 
A)  quality system 
B)  lean system 
C)  managed system 
D)  production system 
E)  flexible system

Question 11

If a JIT production system is implemented at Sky Scooters, how might the firm's supply chain strategy be affected?

Accepted Answer

Alan and Colette must coordinate Sky Sco

Question 12

In a business, whose job is it to draw up plans to transform resources into products and bring together basic resources, such as knowledge, physical materials, equipment, and labor?

Accepted Answer

A)  CEO 
B)  operations manager 
C)  quality manager 
D)  floor foreman 
E)  supply manager 
A)  CEO 
B)  operations manager 
C)  quality manager 
D)  floor foreman 
E)  supply manager

Question 13

Which of the following would be considered a high-contact system?

Accepted Answer

A)  gas company 
B)  electric company 
C)  lawn care company 
D)  barber shop 
E)  postal delivery 
A)  gas company 
B)  electric company 
C)  lawn care company 
D)  barber shop 
E)  postal delivery

Question 14

Which term refers to the fundamental rethinking and radical redesign of a business activity to achieve dramatic improvements in performance?

Accepted Answer

A)  supply chain management 
B)  business process reengineering 
C)  total quality management 
D)  quality ownership 
E)  quality control 
A)  supply chain management 
B)  business process reengineering 
C)  total quality management 
D)  quality ownership 
E)  quality control

Question 15

Which of the following best describes supply chain management?

Accepted Answer

A)  the principle of improving the supply chain by focusing on the slowest step in the chain 
B)  a limitation on the number of suppliers allowed to supply a particular company 
C)  complete movement of raw materials throughout a manufacturing or service facility 
D)  a cost-reduction program in which wholesalers and retailers are eliminated in an effort to entice consumers to purchase directly from manufacturers 
E)  the principle of looking at the supply chain as a whole in order to improve the overall flow through the system 
A)  the principle of improving the supply chain by focusing on the slowest step in the chain 
B)  a limitation on the number of suppliers allowed to supply a particular company 
C)  complete movement of raw materials throughout a manufacturing or service facility 
D)  a cost-reduction program in which wholesalers and retailers are eliminated in an effort to entice consumers to purchase directly from manufacturers 
E)  the principle of looking at the supply chain as a whole in order to improve the overall flow through the system

Question 16

Managers can work to reduce waste, inefficiency, and poor performance by examining procedures on a step-by-step basis. Which term describes this process?

Accepted Answer

A)  advance planning 
B)  materials management 
C)  methods improvement 
D)  quality planning 
E)  quality ownership 
A)  advance planning 
B)  materials management 
C)  methods improvement 
D)  quality planning 
E)  quality ownership

Question 17

Thousands of empty jugs move down a conveyor belt at Colgate-Palmolive before stopping to be filled and moving on to be labeled. What type of layout is utilized?

Accepted Answer

A)  supply-chain 
B)  custom-products 
C)  hybrid 
D)  fixed-position 
E)  same-steps 
A)  supply-chain 
B)  custom-products 
C)  hybrid 
D)  fixed-position 
E)  same-steps

Question 18

Would a make-to-stock or make-to-order operations process be most efficient for the production of Sky Cruisers? Explain.

Accepted Answer

A make-to-stock operation would allow Sk

Question 19

Which term is defined as the combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs"?

Accepted Answer

A)  quality 
B)  production 
C)  quantity 
D)  clarification 
E)  capacity 
A)  quality 
B)  production 
C)  quantity 
D)  clarification 
E)  capacity

Question 20

Which of the following is greatly reduced in a just-in-time production system?

Accepted Answer

A)  number of workers needed on the line 
B)  number of goods in process 
C)  number of shifts necessary at the plant 
D)  number of separate operations on the assembly line 
E)  number of forepersons needed at the plant 
A)  number of workers needed on the line 
B)  number of goods in process 
C)  number of shifts necessary at the plant 
D)  number of separate operations on the assembly line 
E)  number of forepersons needed at the plant

Which type of utility is created when a company makes products available where consumers want them?

Which of the following, if True, would weaken the argument for developing organic beauty products?

Logan Aluminum makes coils of aluminum that it supplies to customer companies that use it to make beverage cans. Logan uses a schedule that specifies how many tons of each type of coil will be produced each week. What is this schedule called?

Tootsie Roll Industry's corporate principle, "We run a trim operation and continually strive to eliminate waste, minimize costs, and implement performance improvements," is an example of which of the following?

Explain how JIT production and lean manufacturing are related.

A detailed schedule will indicate how many employees will be working on a given shift.

Which term describes services which cannot be produced ahead of time?

Which of the following refers to the receiving, storing, handling, and counting of all raw materials, partly finished goods, and finished goods?

Which of the following best describes total quality management?

Which type of system is designed for smooth production flow to avoid inefficiencies, eliminate unnecessary inventories, and continuously improve production processes?

If a JIT production system is implemented at Sky Scooters, how might the firm's supply chain strategy be affected?

In a business, whose job is it to draw up plans to transform resources into products and bring together basic resources, such as knowledge, physical materials, equipment, and labor?

Which of the following would be considered a high-contact system?

Which term refers to the fundamental rethinking and radical redesign of a business activity to achieve dramatic improvements in performance?

Which of the following best describes supply chain management?

Managers can work to reduce waste, inefficiency, and poor performance by examining procedures on a step-by-step basis. Which term describes this process?

Thousands of empty jugs move down a conveyor belt at Colgate-Palmolive before stopping to be filled and moving on to be labeled. What type of layout is utilized?

Would a make-to-stock or make-to-order operations process be most efficient for the production of Sky Cruisers? Explain.

Which term is defined as the combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs"?

Which of the following is greatly reduced in a just-in-time production system?

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters

Exam 7: Operations Management and Quality

Which type of utility is created when a company makes products available where consumers want them?

Which of the following, if True, would weaken the argument for developing organic beauty products?

Logan Aluminum makes coils of aluminum that it supplies to customer companies that use it to make beverage cans. Logan uses a schedule that specifies how many tons of each type of coil will be produced each week. What is this schedule called?

Tootsie Roll Industry's corporate principle, "We run a trim operation and continually strive to eliminate waste, minimize costs, and implement performance improvements," is an example of which of the following?

Explain how JIT production and lean manufacturing are related.

A detailed schedule will indicate how many employees will be working on a given shift.

Which term describes services which cannot be produced ahead of time?

Which of the following refers to the receiving, storing, handling, and counting of all raw materials, partly finished goods, and finished goods?

Which of the following best describes total quality management?

Which type of system is designed for smooth production flow to avoid inefficiencies, eliminate unnecessary inventories, and continuously improve production processes?

If a JIT production system is implemented at Sky Scooters, how might the firm's supply chain strategy be affected?

In a business, whose job is it to draw up plans to transform resources into products and bring together basic resources, such as knowledge, physical materials, equipment, and labor?

Which of the following would be considered a high-contact system?

Which term refers to the fundamental rethinking and radical redesign of a business activity to achieve dramatic improvements in performance?

Which of the following best describes supply chain management?

Managers can work to reduce waste, inefficiency, and poor performance by examining procedures on a step-by-step basis. Which term describes this process?

Thousands of empty jugs move down a conveyor belt at Colgate-Palmolive before stopping to be filled and moving on to be labeled. What type of layout is utilized?

Would a make-to-stock or make-to-order operations process be most efficient for the production of Sky Cruisers? Explain.

Which term is defined as the combination of "characteristics of a product or service that bear on its ability to satisfy stated or implied needs"?

Which of the following is greatly reduced in a just-in-time production system?

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters