Question 1

Which term refers to all the activities involved in making products-goods and services-for customers?

Accepted Answer

A)  operations 
B)  processes 
C)  planning 
D)  scheduling 
E)  performance 
A)  operations 
B)  processes 
C)  planning 
D)  scheduling 
E)  performance

Question 2

Automobile, food-processing, and television assembly plants use which type of layout?

Accepted Answer

A)  make-to-order 
B)  location 
C)  custom-products 
D)  quality 
E)  same-steps 
A)  make-to-order 
B)  location 
C)  custom-products 
D)  quality 
E)  same-steps

Question 3

A value chain includes an entire network of firms, beginning with suppliers and ending when production is complete.

Accepted Answer

A) True 
 B)False

Question 4

When Dell Inc. shares information to improve the overall flow through a system composed of companies working together, it is engaging in which of the following?

Accepted Answer

A)  distribution chain management 
B)  total quality management 
C)  supply chain management 
D)  service channel analysis 
E)  supplier selection analysis 
A)  distribution chain management 
B)  total quality management 
C)  supply chain management 
D)  service channel analysis 
E)  supplier selection analysis

Question 5

When Hewlett-Packard simplified its contracts and reduced them from 20 pages to as few as 2, it was engaging in which activity?

Accepted Answer

A)  value-added analysis 
B)  benchmarking 
C)  getting closer to the customer 
D)  supply chain management 
E)  follow-up 
A)  value-added analysis 
B)  benchmarking 
C)  getting closer to the customer 
D)  supply chain management 
E)  follow-up

Question 6

Which operations competence has Toyota given greatest credit for winning orders in the marketplace?

Accepted Answer

A)  quality 
B)  low cost 
C)  flexibility 
D)  dependability 
E)  exclusivity 
A)  quality 
B)  low cost 
C)  flexibility 
D)  dependability 
E)  exclusivity

Question 7

Even excellent firms focus on one competence at a time.

Accepted Answer

A) True 
 B)False

Question 8

Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?

Accepted Answer

A)  operations scheduling 
B)  performance analysis 
C)  value-added analysis 
D)  methods improvement 
E)  quality ownership 
A)  operations scheduling 
B)  performance analysis 
C)  value-added analysis 
D)  methods improvement 
E)  quality ownership

Question 9

ISO 9000 is a certification program attesting that a factory, laboratory, or office has met the rigorous requirements set by the International Organization for Standardization.

Accepted Answer

A) True 
 B)False

Question 10

Just-in-time (JIT) production systems normally require large amounts of "safety stock" to be maintained in a firm's warehouse.

Accepted Answer

A) True 
 B)False

Question 11

The biggest challenge of TQM is motivating employees throughout the company to achieve quality goals.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is another term for the supply chain?

Accepted Answer

A)  the distribution chain 
B)  the distribution network 
C)  the value chain 
D)  the supply network 
E)  the wholesale network 
A)  the distribution chain 
B)  the distribution network 
C)  the value chain 
D)  the supply network 
E)  the wholesale network

Question 13

What is quality ownership?

Accepted Answer

Quality ownership is the principle of to

Question 14

What is an operations capability?

Accepted Answer

Operations capability refers to the acti

Question 15

When Ford assembles parts into a Ford Explorer, it creates which type of utility?

Accepted Answer

A)  time 
B)  form 
C)  possession 
D)  place 
E)  ownership 
A)  time 
B)  form 
C)  possession 
D)  place 
E)  ownership

Question 16

Which of the following is the ability of a product to satisfy a human want or need?

Accepted Answer

A)  utility 
B)  relative advantage 
C)  content 
D)  satisfaction 
E)  capacity 
A)  utility 
B)  relative advantage 
C)  content 
D)  satisfaction 
E)  capacity

Question 17

Which of the following best describes value-added analysis?

Accepted Answer

A)  a TQM tool in which groups of employees work together to improve quality 
B)  the process of evaluating all work activities, materials flows, and paperwork to determine the value that they create for customers 
C)  the process by which a company implements the best practices from its own past performance and those of other companies to improve its own products 
D)  the process by which a company analyzes a product to identify possible improvements 
E)  a total company commitment to quality management at every stage of the process 
A)  a TQM tool in which groups of employees work together to improve quality 
B)  the process of evaluating all work activities, materials flows, and paperwork to determine the value that they create for customers 
C)  the process by which a company implements the best practices from its own past performance and those of other companies to improve its own products 
D)  the process by which a company analyzes a product to identify possible improvements 
E)  a total company commitment to quality management at every stage of the process

Question 18

FedEx and the U.S. Postal Service compete for many of the same customers. How are their strategies for attracting customers different?

Accepted Answer

FedEx emphasizes dependability and a spe

Question 19

Which term refers to the flow of information, materials, and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer?

Accepted Answer

A)  distribution chain 
B)  supply chain 
C)  service channel 
D)  distribution channel 
E)  performance channel 
A)  distribution chain 
B)  supply chain 
C)  service channel 
D)  distribution channel 
E)  performance channel

Question 20

Which term refers to a set of methods and technologies used to produce a good or service?

Accepted Answer

A)  contingency plan 
B)  production episode 
C)  reduction 
D)  methods plan 
E)  operations process 
A)  contingency plan 
B)  production episode 
C)  reduction 
D)  methods plan 
E)  operations process

Which term refers to all the activities involved in making products-goods and services-for customers?

Automobile, food-processing, and television assembly plants use which type of layout?

A value chain includes an entire network of firms, beginning with suppliers and ending when production is complete.

When Dell Inc. shares information to improve the overall flow through a system composed of companies working together, it is engaging in which of the following?

When Hewlett-Packard simplified its contracts and reduced them from 20 pages to as few as 2, it was engaging in which activity?

Which operations competence has Toyota given greatest credit for winning orders in the marketplace?

Even excellent firms focus on one competence at a time.

Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?

ISO 9000 is a certification program attesting that a factory, laboratory, or office has met the rigorous requirements set by the International Organization for Standardization.

Just-in-time (JIT) production systems normally require large amounts of "safety stock" to be maintained in a firm's warehouse.

The biggest challenge of TQM is motivating employees throughout the company to achieve quality goals.

Which of the following is another term for the supply chain?

What is quality ownership?

What is an operations capability?

When Ford assembles parts into a Ford Explorer, it creates which type of utility?

Which of the following is the ability of a product to satisfy a human want or need?

Which of the following best describes value-added analysis?

FedEx and the U.S. Postal Service compete for many of the same customers. How are their strategies for attracting customers different?

Which term refers to the flow of information, materials, and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer?

Which term refers to a set of methods and technologies used to produce a good or service?

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters

Exam 7: Operations Management and Quality

Which term refers to all the activities involved in making products-goods and services-for customers?

Automobile, food-processing, and television assembly plants use which type of layout?

A value chain includes an entire network of firms, beginning with suppliers and ending when production is complete.

When Dell Inc. shares information to improve the overall flow through a system composed of companies working together, it is engaging in which of the following?

When Hewlett-Packard simplified its contracts and reduced them from 20 pages to as few as 2, it was engaging in which activity?

Which operations competence has Toyota given greatest credit for winning orders in the marketplace?

Even excellent firms focus on one competence at a time.

Examining step-by-step procedures to reduce inefficiency most centrally involves which approach?

ISO 9000 is a certification program attesting that a factory, laboratory, or office has met the rigorous requirements set by the International Organization for Standardization.

Just-in-time (JIT) production systems normally require large amounts of "safety stock" to be maintained in a firm's warehouse.

The biggest challenge of TQM is motivating employees throughout the company to achieve quality goals.

Which of the following is another term for the supply chain?

What is quality ownership?

What is an operations capability?

When Ford assembles parts into a Ford Explorer, it creates which type of utility?

Which of the following is the ability of a product to satisfy a human want or need?

Which of the following best describes value-added analysis?

FedEx and the U.S. Postal Service compete for many of the same customers. How are their strategies for attracting customers different?

Which term refers to the flow of information, materials, and services from raw-materials suppliers through stages in the operations process until the product reaches the end customer?

Which term refers to a set of methods and technologies used to produce a good or service?

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters