Question 1

The check-processing operations at your bank would be considered to be which type of system?

Accepted Answer

A)  high-contact 
B)  low-contact 
C)  conversion 
D)  synthetic 
E)  performance 
A)  high-contact 
B)  low-contact 
C)  conversion 
D)  synthetic 
E)  performance

Question 2

Which of the following would be most similar to a decision to use Measurement Strategy Alpha and Measurement Strategy Beta together?

Accepted Answer

A)  Axiom evaluates its sales staff on the number of sales they make and the size of those sales. 
B)  Personal Devices rewards its brand managers more heavily for sales of new products than for sales of previously existing products. 
C)  Stardust 'n' Clay rewards production line workers based on meeting production quotas and avoiding product defects. 
D)  Oak Meteors customer service agents are evaluated based on the quantity of calls they answer and the number of follow-up purchases that those callers make. 
E)  Spa World valet parkers get a yearly bonus based on overall customer performance and supplement their income with tips from customers. 
A)  Axiom evaluates its sales staff on the number of sales they make and the size of those sales. 
B)  Personal Devices rewards its brand managers more heavily for sales of new products than for sales of previously existing products. 
C)  Stardust 'n' Clay rewards production line workers based on meeting production quotas and avoiding product defects. 
D)  Oak Meteors customer service agents are evaluated based on the quantity of calls they answer and the number of follow-up purchases that those callers make. 
E)  Spa World valet parkers get a yearly bonus based on overall customer performance and supplement their income with tips from customers.

Question 3

How are General Motors and Chrysler responding to current economic conditions?

Accepted Answer

Both companies have adopted le

Question 4

Which of the following, if True, would weaken the argument for the shift to a just-in-time logistics system?

Accepted Answer

A)  Carrying too much inventory results in higher-than-necessary inventory-carrying costs. 
B)  Under the new system, the company would have inventory sufficient for fewer days of operations. 
C)  Clean Sweep's most important suppliers prefer a flexible supply schedule. 
D)  Implementing the system would require an extensive overhaul of the existing supply chain. 
E)  Demand for Clean Sweep's products is stable and predictable. 
A)  Carrying too much inventory results in higher-than-necessary inventory-carrying costs. 
B)  Under the new system, the company would have inventory sufficient for fewer days of operations. 
C)  Clean Sweep's most important suppliers prefer a flexible supply schedule. 
D)  Implementing the system would require an extensive overhaul of the existing supply chain. 
E)  Demand for Clean Sweep's products is stable and predictable.

Question 5

Consistency refers to which of the following?

Accepted Answer

A)  the principle that quality belongs to each person who creates it while performing a job 
B)  the sameness of product quality from unit to unit 
C)  the sum of all activities involved in getting high-quality products into the marketplace 
D)  the process by which a company analyzes a competitor's products to identify desirable improvements 
E)  providing value by making products available where customers want them 
A)  the principle that quality belongs to each person who creates it while performing a job 
B)  the sameness of product quality from unit to unit 
C)  the sum of all activities involved in getting high-quality products into the marketplace 
D)  the process by which a company analyzes a competitor's products to identify desirable improvements 
E)  providing value by making products available where customers want them

Question 6

How have General Motors and Chrysler implemented leaner operations?

Accepted Answer

A smaller number of makes, models, and o

Question 7

Save-A-Lot grocery stores use which type of strategy for attracting customers?

Accepted Answer

A)  flexibility 
B)  quality 
C)  low-cost 
D)  dependability 
E)  consistency 
A)  flexibility 
B)  quality 
C)  low-cost 
D)  dependability 
E)  consistency

Question 8

Which program certifies improvements in environmental performance?

Accepted Answer

A)  ISO 9000 
B)  ISO 9000:2000 
C)  ISO 14000 
D)  TQM 2001 
E)  TQM 2012 
A)  ISO 9000 
B)  ISO 9000:2000 
C)  ISO 14000 
D)  TQM 2001 
E)  TQM 2012

Question 9

Describe how a Gantt chart and a PERT chart are similar, and how they are different.

Accepted Answer

Both are scheduling tools used in projec

Question 10

A firm's capacity depends on both how many people it employs and the number and size of its facilities.

Accepted Answer

A) True 
 B)False

Question 11

Which term refers to collaborative groups of employees from various work areas who meet regularly to define, analyze, and solve common production problems?

Accepted Answer

A)  quality improvement teams 
B)  quality assurance teams 
C)  quality control teams 
D)  TQM teams 
E)  quality review teams 
A)  quality improvement teams 
B)  quality assurance teams 
C)  quality control teams 
D)  TQM teams 
E)  quality review teams

Question 12

Operations control includes materials management and quality control.

Accepted Answer

A) True 
 B)False

Question 13

In recent years, some automakers have increased manufacturing operations in the southeastern United States. Suggest two reasons why they have taken this step.

Accepted Answer

The cost of living tends to be lower in

Question 14

When a worker at Toshiba takes apart a Xerox copier and tests each component, it is engaging in what activity?

Accepted Answer

A)  competitive product analysis 
B)  benchmarking 
C)  total quality management 
D)  quality reliability analysis 
E)  value-added analysis 
A)  competitive product analysis 
B)  benchmarking 
C)  total quality management 
D)  quality reliability analysis 
E)  value-added analysis

Question 15

A decision to use Measurement Strategy Beta would assume which of the following?

Accepted Answer

A)  Software errors are more common than hardware errors. 
B)  Software errors affect all users equally. 
C)  The impact of software errors has been greater recently. 
D)  When a software error occurs, its effects are always clear to the final user of the product. 
E)  When a software error is discovered, it is possible to determine who is responsible for it. 
A)  Software errors are more common than hardware errors. 
B)  Software errors affect all users equally. 
C)  The impact of software errors has been greater recently. 
D)  When a software error occurs, its effects are always clear to the final user of the product. 
E)  When a software error is discovered, it is possible to determine who is responsible for it.

Question 16

The choice to use only Measurement Strategy Beta would be vulnerable to criticism because it would give the software programmers an incentive to do what?

Accepted Answer

A)  make overly optimistic commitments to customer-facing employees at the company 
B)  spend too much time checking their code in order to eliminate any possibility of error 
C)  develop projects that meet programming requirements but not market requirements 
D)  skip the quality assurance checks that reveal the most damaging software errors 
E)  produce more lines of code than is required to perform a given function 
A)  make overly optimistic commitments to customer-facing employees at the company 
B)  spend too much time checking their code in order to eliminate any possibility of error 
C)  develop projects that meet programming requirements but not market requirements 
D)  skip the quality assurance checks that reveal the most damaging software errors 
E)  produce more lines of code than is required to perform a given function

Question 17

Performance refers to which of the following?

Accepted Answer

A)  the principle that quality belongs to each person who creates it while performing a job 
B)  the consistency of product quality from unit to unit 
C)  how well the product does what it is supposed to do 
D)  the process by which a company analyzes a competitor's products to identify desirable improvement 
E)  providing value by making products available when customers want them 
A)  the principle that quality belongs to each person who creates it while performing a job 
B)  the consistency of product quality from unit to unit 
C)  how well the product does what it is supposed to do 
D)  the process by which a company analyzes a competitor's products to identify desirable improvement 
E)  providing value by making products available when customers want them

Question 18

Which term refers to the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services?

Accepted Answer

A)  outsourcing 
B)  reengineering 
C)  controlling 
D)  scheduling 
E)  warehousing 
A)  outsourcing 
B)  reengineering 
C)  controlling 
D)  scheduling 
E)  warehousing

Question 19

An assembly line is an example of a custom-products layout.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following, if True, would weaken the argument that the company should use Measurement Strategy Alpha?

Accepted Answer

A)  Software programmers usually have no direct contact with customers and do not determine product specifications. 
B)  The programming languages used by the company require fewer lines of code to perform a function than the programming languages used by other companies. 
C)  Any software programmer can choose to increase the number of lines of code it takes to perform any function. 
D)  An effective software programming team is essential for the financial success of the company. 
E)  Many of the current software programmers would not receive strong evaluations if the company used Measurement Strategy Alpha. 
A)  Software programmers usually have no direct contact with customers and do not determine product specifications. 
B)  The programming languages used by the company require fewer lines of code to perform a function than the programming languages used by other companies. 
C)  Any software programmer can choose to increase the number of lines of code it takes to perform any function. 
D)  An effective software programming team is essential for the financial success of the company. 
E)  Many of the current software programmers would not receive strong evaluations if the company used Measurement Strategy Alpha.

The check-processing operations at your bank would be considered to be which type of system?

Which of the following would be most similar to a decision to use Measurement Strategy Alpha and Measurement Strategy Beta together?

How are General Motors and Chrysler responding to current economic conditions?

Which of the following, if True, would weaken the argument for the shift to a just-in-time logistics system?

Consistency refers to which of the following?

How have General Motors and Chrysler implemented leaner operations?

Save-A-Lot grocery stores use which type of strategy for attracting customers?

Which program certifies improvements in environmental performance?

Describe how a Gantt chart and a PERT chart are similar, and how they are different.

A firm's capacity depends on both how many people it employs and the number and size of its facilities.

Which term refers to collaborative groups of employees from various work areas who meet regularly to define, analyze, and solve common production problems?

Operations control includes materials management and quality control.

In recent years, some automakers have increased manufacturing operations in the southeastern United States. Suggest two reasons why they have taken this step.

When a worker at Toshiba takes apart a Xerox copier and tests each component, it is engaging in what activity?

A decision to use Measurement Strategy Beta would assume which of the following?

The choice to use only Measurement Strategy Beta would be vulnerable to criticism because it would give the software programmers an incentive to do what?

Performance refers to which of the following?

Which term refers to the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services?

An assembly line is an example of a custom-products layout.

Which of the following, if True, would weaken the argument that the company should use Measurement Strategy Alpha?

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters

Exam 7: Operations Management and Quality

The check-processing operations at your bank would be considered to be which type of system?

Which of the following would be most similar to a decision to use Measurement Strategy Alpha and Measurement Strategy Beta together?

How are General Motors and Chrysler responding to current economic conditions?

Which of the following, if True, would weaken the argument for the shift to a just-in-time logistics system?

Consistency refers to which of the following?

How have General Motors and Chrysler implemented leaner operations?

Save-A-Lot grocery stores use which type of strategy for attracting customers?

Which program certifies improvements in environmental performance?

Describe how a Gantt chart and a PERT chart are similar, and how they are different.

A firm's capacity depends on both how many people it employs and the number and size of its facilities.

Which term refers to collaborative groups of employees from various work areas who meet regularly to define, analyze, and solve common production problems?

Operations control includes materials management and quality control.

In recent years, some automakers have increased manufacturing operations in the southeastern United States. Suggest two reasons why they have taken this step.

When a worker at Toshiba takes apart a Xerox copier and tests each component, it is engaging in what activity?

A decision to use Measurement Strategy Beta would assume which of the following?

The choice to use only Measurement Strategy Beta would be vulnerable to criticism because it would give the software programmers an incentive to do what?

Performance refers to which of the following?

Which term refers to the strategy of paying suppliers and distributors to perform certain business processes or to provide needed materials or services?

An assembly line is an example of a custom-products layout.

Which of the following, if True, would weaken the argument that the company should use Measurement Strategy Alpha?

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters