Question 1

ISO 9000 is a certification program attesting to the fact that a factory, laboratory, or office has improved its environmental performance.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following best describes ISO 9000?

Accepted Answer

A)  the concept that all employees are valuable contributors to a firm's business, and should be entrusted with decisions regarding their work 
B)  the redesigning of business processes to improve performance, quality, and productivity 
C)  a program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  a certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
E)  the process of evaluating all work activities to determine the value they add for customers 
A)  the concept that all employees are valuable contributors to a firm's business, and should be entrusted with decisions regarding their work 
B)  the redesigning of business processes to improve performance, quality, and productivity 
C)  a program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization 
D)  a certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance 
E)  the process of evaluating all work activities to determine the value they add for customers

Question 3

Explain what is meant by the term utility. What type of utility is created when a pharmacy changes its evening schedule to remain open for an extra hour?

Accepted Answer

Utility is a product's ability to satisf

Question 4

Which of the following would be considered a low-contact service?

Accepted Answer

A)  surgery 
B)  haircut 
C)  massage 
D)  electric power 
E)  piano lesson 
A)  surgery 
B)  haircut 
C)  massage 
D)  electric power 
E)  piano lesson

Question 5

Differentiate between high- and low-contact processes. Give an example of each.

Accepted Answer

Processes may be classified according to

Question 6

Which of the following, if True, would strengthen the argument for being a low-cost player?

Accepted Answer

A)  Customers who believe that they need high levels of customer service are more likely to choose a niche retailer. 
B)  An expected upturn in the economy will increase consumer purchasing power. 
C)  Being the low-cost player requires a company to examine every aspect of its supply chain in order to identify opportunities to improve efficiency. 
D)  EZTrade has a longer history selling clothes for men and women than it has selling clothes for children. 
E)  The retailer's logistics operations are more efficient than the industry norm. 
A)  Customers who believe that they need high levels of customer service are more likely to choose a niche retailer. 
B)  An expected upturn in the economy will increase consumer purchasing power. 
C)  Being the low-cost player requires a company to examine every aspect of its supply chain in order to identify opportunities to improve efficiency. 
D)  EZTrade has a longer history selling clothes for men and women than it has selling clothes for children. 
E)  The retailer's logistics operations are more efficient than the industry norm.

Question 7

Suppose that economists are forecasting a short economic recession followed by strong economic growth. How might a large manufacturing company adjust its capacity planning to respond to this forecast?

Accepted Answer

The company will probably wish to reduce

Question 8

A process flowchart identifies the sequence of production activities, movements of materials, and work performed at each stage of the process.

Accepted Answer

A) True 
 B)False

Question 9

Define the term production or operations.

Accepted Answer

The term operations (or production) refe

Question 10

A senior executive claims that a move to a "just-in-time" logistics system would be a mistake because even if the system is effective at reducing inventory and handling costs, the change would not be noticed by customers. The executive claims that the change should be rejected as it runs counter to Clean Sweep's goal of being "customer-focused." Which of the following is the best criticism of the senior executive's position?

Accepted Answer

A)  It does not prove that focusing on the customer helps an organization become successful. 
B)  It does not suggest an improvement to Clean Sweep's current system. 
C)  It fails to recognize that having a more efficient supply chain will allow Clean Sweep to offer more value to its customers. 
D)  It does not establish that the costs of switching to the new system would outweigh any cost-reduction benefits the system might provide. 
E)  It does not describe the inventory systems used by Clean Sweep's competitors. 
A)  It does not prove that focusing on the customer helps an organization become successful. 
B)  It does not suggest an improvement to Clean Sweep's current system. 
C)  It fails to recognize that having a more efficient supply chain will allow Clean Sweep to offer more value to its customers. 
D)  It does not establish that the costs of switching to the new system would outweigh any cost-reduction benefits the system might provide. 
E)  It does not describe the inventory systems used by Clean Sweep's competitors.

Question 11

In a same-steps layout, equipment and people are set up to produce one type of good in a fixed sequence of steps and are arranged according to its production requirements.

Accepted Answer

A) True 
 B)False

Question 12

What is a supply chain? How can supply chain management create competitive advantage?

Accepted Answer

A supply chain is the flow of informatio

Question 13

Value-added analysis might focus on both the elimination of waste and cost minimization.

Accepted Answer

A) True 
 B)False

Question 14

Describe three ways that McDonald's restaurants create time utility for customers.

Accepted Answer

McDonald's serves its food quickly, acco

Question 15

Which of the following is a scheduling tool that breaks down large projects into steps to be performed and specifies the time required to perform each one?

Accepted Answer

A)  Myers graphic 
B)  critical path chart 
C)  Gantt chart 
D)  process analysis graph 
E)  master schedule 
A)  Myers graphic 
B)  critical path chart 
C)  Gantt chart 
D)  process analysis graph 
E)  master schedule

Question 16

By turning raw materials into finished goods, production creates form utility.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following questions is LEAST relevant to the issue of whether the company should switch to a just-in-time logistics system?

Accepted Answer

A)  Is demand for Clean Sweep's products predictable? 
B)  Can suppliers assure fast, frequent, and flexible delivery? 
C)  Is technology available to manage the logistics? 
D)  Do end users currently favor making the transition? 
E)  Does Clean Sweep have access to accurate information about customer demand? 
A)  Is demand for Clean Sweep's products predictable? 
B)  Can suppliers assure fast, frequent, and flexible delivery? 
C)  Is technology available to manage the logistics? 
D)  Do end users currently favor making the transition? 
E)  Does Clean Sweep have access to accurate information about customer demand?

Question 18

Services are more tangible, more customized, and more storable than most products.

Accepted Answer

A) True 
 B)False

Question 19

Which term refers to the acquisition of the raw materials a company needs to produce its products?

Accepted Answer

A)  development 
B)  purchasing 
C)  goods control 
D)  quality control 
E)  wholesaling 
A)  development 
B)  purchasing 
C)  goods control 
D)  quality control 
E)  wholesaling

Question 20

When a company turns out costumes in time for Halloween, it creates which type of utility?

Accepted Answer

A)  ownership 
B)  time 
C)  form 
D)  place 
E)  value 
A)  ownership 
B)  time 
C)  form 
D)  place 
E)  value

ISO 9000 is a certification program attesting to the fact that a factory, laboratory, or office has improved its environmental performance.

Which of the following best describes ISO 9000?

Explain what is meant by the term utility. What type of utility is created when a pharmacy changes its evening schedule to remain open for an extra hour?

Which of the following would be considered a low-contact service?

Differentiate between high- and low-contact processes. Give an example of each.

Which of the following, if True, would strengthen the argument for being a low-cost player?

Suppose that economists are forecasting a short economic recession followed by strong economic growth. How might a large manufacturing company adjust its capacity planning to respond to this forecast?

A process flowchart identifies the sequence of production activities, movements of materials, and work performed at each stage of the process.

Define the term production or operations.

In a same-steps layout, equipment and people are set up to produce one type of good in a fixed sequence of steps and are arranged according to its production requirements.

What is a supply chain? How can supply chain management create competitive advantage?

Value-added analysis might focus on both the elimination of waste and cost minimization.

Describe three ways that McDonald's restaurants create time utility for customers.

Which of the following is a scheduling tool that breaks down large projects into steps to be performed and specifies the time required to perform each one?

By turning raw materials into finished goods, production creates form utility.

Which of the following questions is LEAST relevant to the issue of whether the company should switch to a just-in-time logistics system?

Services are more tangible, more customized, and more storable than most products.

Which term refers to the acquisition of the raw materials a company needs to produce its products?

When a company turns out costumes in time for Halloween, it creates which type of utility?

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters

Exam 7: Operations Management and Quality

ISO 9000 is a certification program attesting to the fact that a factory, laboratory, or office has improved its environmental performance.

Which of the following best describes ISO 9000?

Explain what is meant by the term utility. What type of utility is created when a pharmacy changes its evening schedule to remain open for an extra hour?

Which of the following would be considered a low-contact service?

Differentiate between high- and low-contact processes. Give an example of each.

Which of the following, if True, would strengthen the argument for being a low-cost player?

Suppose that economists are forecasting a short economic recession followed by strong economic growth. How might a large manufacturing company adjust its capacity planning to respond to this forecast?

A process flowchart identifies the sequence of production activities, movements of materials, and work performed at each stage of the process.

Define the term production or operations.

In a same-steps layout, equipment and people are set up to produce one type of good in a fixed sequence of steps and are arranged according to its production requirements.

What is a supply chain? How can supply chain management create competitive advantage?

Value-added analysis might focus on both the elimination of waste and cost minimization.

Describe three ways that McDonald's restaurants create time utility for customers.

Which of the following is a scheduling tool that breaks down large projects into steps to be performed and specifies the time required to perform each one?

By turning raw materials into finished goods, production creates form utility.

Which of the following questions is LEAST relevant to the issue of whether the company should switch to a just-in-time logistics system?

Services are more tangible, more customized, and more storable than most products.

Which term refers to the acquisition of the raw materials a company needs to produce its products?

When a company turns out costumes in time for Halloween, it creates which type of utility?

The Us Business Environment

Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

The Global Context of Business

Business Management

Organizing the Business

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Pricing, Distributing, and Promoting Products

Information Technology for Business

The Role of Accountants and Accounting Information

Money and Banking

Managing Finances

Filters