Question 1

Organization development does all of the following EXCEPT:

Accepted Answer

A) it is designed specifically to improve organizations. 
B) it attempts to plan organization changes. 
C) it is based on knowledge of the behavioral sciences. 
D) it excludes spontaneous initiatives. 
E) it guarantees success if implemented by OD professionals. 
A) it is designed specifically to improve organizations. 
B) it attempts to plan organization changes. 
C) it is based on knowledge of the behavioral sciences. 
D) it excludes spontaneous initiatives. 
E) it guarantees success if implemented by OD professionals. E

Question 2

How might a manager reduce the spread of rumors regarding a change?

Accepted Answer

A) Start small 
B) Secure top management support 
C) Foster open communication 
D) Encourage participation 
E) Take a holistic view 
A) Start small 
B) Secure top management support 
C) Foster open communication 
D) Encourage participation 
E) Take a holistic view C

Question 3

A major problem of training programs is

Accepted Answer

A) identifying actual training needs. 
B) finding the time and funding for the training effort. 
C) motivating employees to want to learn. 
D) transferring employee learning to the workplace. 
E) finding "role model" trainers. 
A) identifying actual training needs. 
B) finding the time and funding for the training effort. 
C) motivating employees to want to learn. 
D) transferring employee learning to the workplace. 
E) finding "role model" trainers. D

Question 4

Transition management

Accepted Answer

A) is the responsibility of an outside consultant. 
B) is the responsibility of the change agent. 
C) relieves the regular management team of its normal duties. 
D) halts business as usual during the change process. 
E) begins before the change starts. 
A) is the responsibility of an outside consultant. 
B) is the responsibility of the change agent. 
C) relieves the regular management team of its normal duties. 
D) halts business as usual during the change process. 
E) begins before the change starts.

Question 5

Match the following:
-top management support

Accepted Answer

A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think 
A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think

Question 6

Match the following:
-9-step process of task redesign

Accepted Answer

A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think 
A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think

Question 7

When managers consider the impact of a change on the culture, the dominant coalition, and the people, tasks, and structure of the organization, they are more likely to be successful because they have

Accepted Answer

A) taken a holistic view. 
B) secured top management support. 
C) considered international issues. 
D) started small. 
E) encouraged participation. 
A) taken a holistic view. 
B) secured top management support. 
C) considered international issues. 
D) started small. 
E) encouraged participation.

Question 8

Total quality management efforts usually focus on teams, and the principles of team building must be applied to make them work.

Accepted Answer

A) True 
 B)False

Question 9

Which of these involves gathering data, analyzing and summarizing them, and returning them to employees and groups for discussion and to identify and solve problems?

Accepted Answer

A) Training 
B) Team building 
C) Command and control 
D) Management development 
E) Survey feedback 
A) Training 
B) Team building 
C) Command and control 
D) Management development 
E) Survey feedback

Question 10

The degree to which members of a work organization are able to satisfy important personal needs through their experiences in the organization is called

Accepted Answer

A) structural change. 
B) system-wide change. 
C) change agent success. 
D) total quality management. 
E) quality of work life. 
A) structural change. 
B) system-wide change. 
C) change agent success. 
D) total quality management. 
E) quality of work life.

Question 11

Problems related to resistance, control, and power can be overcome by broad participation in planning the change.

Accepted Answer

A) True 
 B)False

Question 12

Open communication is an important factor in managing resistance to change and overcoming information and control problems during transitions.

Accepted Answer

A) True 
 B)False

Question 13

Match the following:
-holistic view

Accepted Answer

A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think 
A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think

Question 14

Baby boomers were born between the years _____.

Accepted Answer

A) 1930-1945 
B) 1960-1970 
C) 1945-1960 
D) 1970-1980 
E) 1980-2000 
A) 1930-1945 
B) 1960-1970 
C) 1945-1960 
D) 1970-1980 
E) 1980-2000

Question 15

All of the following statements about change are true EXCEPT:

Accepted Answer

A) an organization may resist change. 
B) change is inevitable. 
C) an organization may promote change. 
D) resistance to change is inevitable. 
E) resistance to change should be eliminated. 
A) an organization may resist change. 
B) change is inevitable. 
C) an organization may promote change. 
D) resistance to change is inevitable. 
E) resistance to change should be eliminated.

Question 16

Match the following:
-team building
114.	9-step process of task redesign

Accepted Answer

A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think 
A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think

Question 17

Overdetermination is sometimes called

Accepted Answer

A) structural inertia. 
B) organizational inertia. 
C) group inertia. 
D) group stability. 
E) organizational stability. 
A) structural inertia. 
B) organizational inertia. 
C) group inertia. 
D) group stability. 
E) organizational stability.

Question 18

Employees must be prepared for constant change.

Accepted Answer

A) True 
 B)False

Question 19

The direct alteration of jobs usually is called ______.

Accepted Answer

The answer of The direct alteration of jobs usually is...

Question 20

Management development programs rely heavily on participative methods such as case studies and role playing to instruct employees.

Accepted Answer

A) True 
 B)False

Organization development does all of the following EXCEPT:

How might a manager reduce the spread of rumors regarding a change?

A major problem of training programs is

Transition management

Match the following: -top management support

Match the following: -9-step process of task redesign

When managers consider the impact of a change on the culture, the dominant coalition, and the people, tasks, and structure of the organization, they are more likely to be successful because they have

Total quality management efforts usually focus on teams, and the principles of team building must be applied to make them work.

Which of these involves gathering data, analyzing and summarizing them, and returning them to employees and groups for discussion and to identify and solve problems?

The degree to which members of a work organization are able to satisfy important personal needs through their experiences in the organization is called

Problems related to resistance, control, and power can be overcome by broad participation in planning the change.

Open communication is an important factor in managing resistance to change and overcoming information and control problems during transitions.

Match the following: -holistic view

Baby boomers were born between the years _____.

All of the following statements about change are true EXCEPT:

Match the following: -team building 114. 9-step process of task redesign

Overdetermination is sometimes called

Employees must be prepared for constant change.

The direct alteration of jobs usually is called ______.

Management development programs rely heavily on participative methods such as case studies and role playing to instruct employees.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Conflict and Negotiation in Organizations

Organization Design

Organization Culture

Filters

Exam 19: Organization Change and Development

Organization development does all of the following EXCEPT:

How might a manager reduce the spread of rumors regarding a change?

A major problem of training programs is

Transition management

Match the following: -top management support

Match the following: -9-step process of task redesign

When managers consider the impact of a change on the culture, the dominant coalition, and the people, tasks, and structure of the organization, they are more likely to be successful because they have

Total quality management efforts usually focus on teams, and the principles of team building must be applied to make them work.

Which of these involves gathering data, analyzing and summarizing them, and returning them to employees and groups for discussion and to identify and solve problems?

The degree to which members of a work organization are able to satisfy important personal needs through their experiences in the organization is called

Problems related to resistance, control, and power can be overcome by broad participation in planning the change.

Open communication is an important factor in managing resistance to change and overcoming information and control problems during transitions.

Match the following: -holistic view

Baby boomers were born between the years _____.

All of the following statements about change are true EXCEPT:

Match the following: -team building 114. 9-step process of task redesign

Overdetermination is sometimes called

Employees must be prepared for constant change.

The direct alteration of jobs usually is called ______.

Management development programs rely heavily on participative methods such as case studies and role playing to instruct employees.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Conflict and Negotiation in Organizations

Organization Design

Organization Culture

Filters