Question 1

Which stage of the survey feedback process focuses on the identification of problems?

Accepted Answer

A) Group feedback 
B) Distribution of surveys 
C) Data gathering 
D) Process analysis 
E) Improvement planning 
A) Group feedback 
B) Distribution of surveys 
C) Data gathering 
D) Process analysis 
E) Improvement planning

Question 2

Which of the following is NOT considered an example of organization development?

Accepted Answer

A) Job enlargement to reduce absenteeism and improve morale 
B) Automating the personnel record system 
C) Autonomous work teams to improve cohesiveness 
D) Job enrichment to satisfy esteem needs 
E) Sensitivity training to improve communications 
A) Job enlargement to reduce absenteeism and improve morale 
B) Automating the personnel record system 
C) Autonomous work teams to improve cohesiveness 
D) Job enrichment to satisfy esteem needs 
E) Sensitivity training to improve communications

Question 3

Which of the following is an individual source of resistance to change?

Accepted Answer

A) Overdetermination 
B) Threatened expertise 
C) Resource allocation 
D) Group inertia 
E) Economic factors 
A) Overdetermination 
B) Threatened expertise 
C) Resource allocation 
D) Group inertia 
E) Economic factors

Question 4

Match the following:
-survey feedback

Accepted Answer

A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think 
A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think

Question 5

The specific intention of organization development is to improve organization ______.

Accepted Answer

The answer of The specific intention of organization development is...

Question 6

Many efforts to create change in organizations adopt too narrow a focus.

Accepted Answer

A) True 
 B)False

Question 7

Match the following:
-humanizing the workplace

Accepted Answer

A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think 
A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think

Question 8

_______ is a system-wide OD technique involving a major restructuring of the organization.

Accepted Answer

The answer of _______ is a system-wide OD technique involving...

Question 9

The first step of Lewin's model of planned change involves refreezing.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is NOT one of the six reasons individuals resist change?

Accepted Answer

A) Economic factors 
B) Social factors 
C) Threatened power 
D) Lack of awareness 
E) Fear of the unknown 
A) Economic factors 
B) Social factors 
C) Threatened power 
D) Lack of awareness 
E) Fear of the unknown

Question 11

In what situations would an organization prefer to use an internal change agent instead of an external change agent? Explain.

Accepted Answer

An organization may prefer to use an int

Question 12

Which of these makes new behaviors relatively permanent and resistant to further change?

Accepted Answer

A) Refreezing 
B) Unfreezing 
C) Change itself 
D) Prepare for it by planning 
E) Status quo 
A) Refreezing 
B) Unfreezing 
C) Change itself 
D) Prepare for it by planning 
E) Status quo

Question 13

With respect to managing change, management should consider resistance to change as

Accepted Answer

A) something to be overcome as quickly as possible. 
B) a signal to carefully examine the advantages and disadvantages of a change. 
C) something to be avoided. 
D) an opportunity to reinforce their authority. 
E) a commonplace, everyday event and not worry about it. 
A) something to be overcome as quickly as possible. 
B) a signal to carefully examine the advantages and disadvantages of a change. 
C) something to be avoided. 
D) an opportunity to reinforce their authority. 
E) a commonplace, everyday event and not worry about it.

Question 14

The three steps of Lewin's model of planned change are unfreezing, change, and refreezing.

Accepted Answer

A) True 
 B)False

Question 15

_______ itself is the movement from the old way of doing things to a new way.

Accepted Answer

The answer of _______ itself is the movement from the...

Question 16

Employees who contribute to the change in any way need to be rewarded.

Accepted Answer

A) True 
 B)False

Question 17

According to the continuous change process model, in the measurement, evaluation, and ______ phase, top management assesses the degree to which the change is having the desired effect.

Accepted Answer

The answer of According to the continuous change process model,...

Question 18

Sam has good working relationships with his boss and coworkers and is concerned that the upcoming organization change might disrupt these. Sam is most likely to resist the change because of

Accepted Answer

A) lack of awareness. 
B) fear of the unknown. 
C) economic factors. 
D) habit. 
E) social factors. 
A) lack of awareness. 
B) fear of the unknown. 
C) economic factors. 
D) habit. 
E) social factors.

Question 19

A major problem with training programs is transferring employee learning to the workplace.

Accepted Answer

A) True 
 B)False

Question 20

The group of people born between 1980 and 2000 are called

Accepted Answer

A) Generation X. 
B) Millennials. 
C) Generation Y. 
D) Generation Z 
E) Baby-boomers. 
A) Generation X. 
B) Millennials. 
C) Generation Y. 
D) Generation Z 
E) Baby-boomers.

Which stage of the survey feedback process focuses on the identification of problems?

Which of the following is NOT considered an example of organization development?

Which of the following is an individual source of resistance to change?

Match the following: -survey feedback

The specific intention of organization development is to improve organization ______.

Many efforts to create change in organizations adopt too narrow a focus.

Match the following: -humanizing the workplace

_______ is a system-wide OD technique involving a major restructuring of the organization.

The first step of Lewin's model of planned change involves refreezing.

Which of the following is NOT one of the six reasons individuals resist change?

In what situations would an organization prefer to use an internal change agent instead of an external change agent? Explain.

Which of these makes new behaviors relatively permanent and resistant to further change?

With respect to managing change, management should consider resistance to change as

The three steps of Lewin's model of planned change are unfreezing, change, and refreezing.

_______ itself is the movement from the old way of doing things to a new way.

Employees who contribute to the change in any way need to be rewarded.

According to the continuous change process model, in the measurement, evaluation, and ______ phase, top management assesses the degree to which the change is having the desired effect.

Sam has good working relationships with his boss and coworkers and is concerned that the upcoming organization change might disrupt these. Sam is most likely to resist the change because of

A major problem with training programs is transferring employee learning to the workplace.

The group of people born between 1980 and 2000 are called

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Conflict and Negotiation in Organizations

Organization Design

Organization Culture

Filters

Exam 19: Organization Change and Development

Which stage of the survey feedback process focuses on the identification of problems?

Which of the following is NOT considered an example of organization development?

Which of the following is an individual source of resistance to change?

Match the following: -survey feedback

The specific intention of organization development is to improve organization ______.

Many efforts to create change in organizations adopt too narrow a focus.

Match the following: -humanizing the workplace

_______ is a system-wide OD technique involving a major restructuring of the organization.

The first step of Lewin's model of planned change involves refreezing.

Which of the following is NOT one of the six reasons individuals resist change?

In what situations would an organization prefer to use an internal change agent instead of an external change agent? Explain.

Which of these makes new behaviors relatively permanent and resistant to further change?

With respect to managing change, management should consider resistance to change as

The three steps of Lewin's model of planned change are unfreezing, change, and refreezing.

_______ itself is the movement from the old way of doing things to a new way.

Employees who contribute to the change in any way need to be rewarded.

According to the continuous change process model, in the measurement, evaluation, and ______ phase, top management assesses the degree to which the change is having the desired effect.

Sam has good working relationships with his boss and coworkers and is concerned that the upcoming organization change might disrupt these. Sam is most likely to resist the change because of

A major problem with training programs is transferring employee learning to the workplace.

The group of people born between 1980 and 2000 are called

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Conflict and Negotiation in Organizations

Organization Design

Organization Culture

Filters