Question 1

Match the following:
-economic factors

Accepted Answer

A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think 
A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think

Question 2

The final step in the continuous change process model involves recognizing and defining a problem.

Accepted Answer

A) True 
 B)False

Question 3

_______ is the process of planned change and improvement of the organization through application of scientific knowledge.

Accepted Answer

Organizati

Question 4

All of the following are the most popular types of people-oriented change techniques EXCEPT:

Accepted Answer

A) Training 
B) Team building 
C) Command and control 
D) Management development 
E) Survey feedback 
A) Training 
B) Team building 
C) Command and control 
D) Management development 
E) Survey feedback

Question 5

Match the following:
-organization development

Accepted Answer

A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think 
A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think

Question 6

Which of the following is NOT true of the use of data collected through the survey feedback process?

Accepted Answer

A) Results should only be reviewed by top management. 
B) Results are returned to all levels of the organization. 
C) Results are used for solving problems. 
D) Results are used to identify problems. 
E) Results are aggregated by group or department. 
A) Results should only be reviewed by top management. 
B) Results are returned to all levels of the organization. 
C) Results are used for solving problems. 
D) Results are used to identify problems. 
E) Results are aggregated by group or department.

Question 7

Match the following:
-baby boomers

Accepted Answer

A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think 
A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think

Question 8

A structural change affects all of the following EXCEPT:

Accepted Answer

A) performance appraisals. 
B) rewards. 
C) communication. 
D) decision-making. 
E) industry standards. 
A) performance appraisals. 
B) rewards. 
C) communication. 
D) decision-making. 
E) industry standards.

Question 9

Discuss the costs and benefits of system-wide organizational development.

Accepted Answer

System-wide organizational development c

Question 10

Which of the following organizational sources of resistance occurs when decision-making authority is redistributed?

Accepted Answer

A) Fear of the unknown 
B) Narrow focus of change 
C) Threatened power 
D) Habit 
E) Resource allocation 
A) Fear of the unknown 
B) Narrow focus of change 
C) Threatened power 
D) Habit 
E) Resource allocation

Question 11

Each of the following is a reason to secure top management support for a change EXCEPT:

Accepted Answer

A) to reduce fear of obsolescence. 
B) to head off problems of power. 
C) to avoid problems of control. 
D) to keep key managers informed. 
E) to get the dominant coalition on the side of change. 
A) to reduce fear of obsolescence. 
B) to head off problems of power. 
C) to avoid problems of control. 
D) to keep key managers informed. 
E) to get the dominant coalition on the side of change.

Question 12

The proper sequence of three steps in Kurt Lewin's model of planned change is: _____, _______, and ______.

Accepted Answer

unfreeze,

Question 13

______ programs differ, but most espouse a goal of humanizing the workplace.

Accepted Answer

Quality of

Question 14

Information processing and communication changes include all of the following EXCEPT:

Accepted Answer

A) a new generation of computers. 
B) people may not need offices. 
C) work stations will be more electronic than paper and pencil. 
D) organizations will have systematic plans for changes. 
E) satellite systems for data transmission. 
A) a new generation of computers. 
B) people may not need offices. 
C) work stations will be more electronic than paper and pencil. 
D) organizations will have systematic plans for changes. 
E) satellite systems for data transmission.

Question 15

In the absence of information regarding a change, employees may fill the gap with

Accepted Answer

A) inappropriate or false information. 
B) sensitive participation. 
C) a contribution. 
D) a holistic view. 
E) a synopsis. 
A) inappropriate or false information. 
B) sensitive participation. 
C) a contribution. 
D) a holistic view. 
E) a synopsis.

Question 16

The expected benefits from quality of work life programs include all of the following EXCEPT:

Accepted Answer

A) positive attitudes. 
B) increased centralization of leadership. 
C) increased effectiveness of the organization. 
D) increased goal accomplishment. 
E) increased productivity. 
A) positive attitudes. 
B) increased centralization of leadership. 
C) increased effectiveness of the organization. 
D) increased goal accomplishment. 
E) increased productivity.

Question 17

Describe, discuss, and give examples of organizational sources of resistance to change.

Accepted Answer

Organizational sources of resistance to

Question 18

The post-1960 generation of workers are referred to as Generation X.

Accepted Answer

A) True 
 B)False

Question 19

With respect to management development, which of the following is NOT true?

Accepted Answer

A) The value of management development is a proven fact. 
B) Management development objectives must be compatible with organizational objectives. 
C) Management development is a long-range process. 
D) Organizations must use care in identifying their unique developmental needs. 
E) Management development is multifaceted and complex. 
A) The value of management development is a proven fact. 
B) Management development objectives must be compatible with organizational objectives. 
C) Management development is a long-range process. 
D) Organizations must use care in identifying their unique developmental needs. 
E) Management development is multifaceted and complex.

Question 20

Describe, discuss, and give examples of transition management, why it is important, and when should it begin.

Accepted Answer

Transition management is the process of

Match the following: -economic factors

The final step in the continuous change process model involves recognizing and defining a problem.

_______ is the process of planned change and improvement of the organization through application of scientific knowledge.

All of the following are the most popular types of people-oriented change techniques EXCEPT:

Match the following: -organization development

Which of the following is NOT true of the use of data collected through the survey feedback process?

Match the following: -baby boomers

A structural change affects all of the following EXCEPT:

Discuss the costs and benefits of system-wide organizational development.

Which of the following organizational sources of resistance occurs when decision-making authority is redistributed?

Each of the following is a reason to secure top management support for a change EXCEPT:

The proper sequence of three steps in Kurt Lewin's model of planned change is: _, _, and ____.

______ programs differ, but most espouse a goal of humanizing the workplace.

Information processing and communication changes include all of the following EXCEPT:

In the absence of information regarding a change, employees may fill the gap with

The expected benefits from quality of work life programs include all of the following EXCEPT:

Describe, discuss, and give examples of organizational sources of resistance to change.

The post-1960 generation of workers are referred to as Generation X.

With respect to management development, which of the following is NOT true?

Describe, discuss, and give examples of transition management, why it is important, and when should it begin.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Conflict and Negotiation in Organizations

Organization Design

Organization Culture

Filters

Exam 19: Organization Change and Development

Match the following: -economic factors

The final step in the continuous change process model involves recognizing and defining a problem.

_______ is the process of planned change and improvement of the organization through application of scientific knowledge.

All of the following are the most popular types of people-oriented change techniques EXCEPT:

Match the following: -organization development

Which of the following is NOT true of the use of data collected through the survey feedback process?

Match the following: -baby boomers

A structural change affects all of the following EXCEPT:

Discuss the costs and benefits of system-wide organizational development.

Which of the following organizational sources of resistance occurs when decision-making authority is redistributed?

Each of the following is a reason to secure top management support for a change EXCEPT:

The proper sequence of three steps in Kurt Lewin's model of planned change is: _____, _______, and ______.

______ programs differ, but most espouse a goal of humanizing the workplace.

Information processing and communication changes include all of the following EXCEPT:

In the absence of information regarding a change, employees may fill the gap with

The expected benefits from quality of work life programs include all of the following EXCEPT:

Describe, discuss, and give examples of organizational sources of resistance to change.

The post-1960 generation of workers are referred to as Generation X.

With respect to management development, which of the following is NOT true?

Describe, discuss, and give examples of transition management, why it is important, and when should it begin.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Conflict and Negotiation in Organizations

Organization Design

Organization Culture

Filters

The proper sequence of three steps in Kurt Lewin's model of planned change is: _, _, and ____.