Question 1

Organization development

Accepted Answer

A) focuses on technological change. 
B) has yet to emerge as a distinct field of study. 
C) works best as a spontaneous process. 
D) is designed to combat unwanted change. 
E) is the process of planned change using scientific knowledge. 
A) focuses on technological change. 
B) has yet to emerge as a distinct field of study. 
C) works best as a spontaneous process. 
D) is designed to combat unwanted change. 
E) is the process of planned change using scientific knowledge.

Question 2

The last step in Lewin's change process is ______.

Accepted Answer

The answer of The last step in Lewin's change process...

Question 3

Which of the following is NOT one of the keys to successful change management?

Accepted Answer

A) Reward those who contribute to change. 
B) Secure top management support. 
C) Encourage participation by those affected by the change. 
D) Maximize employee job satisfaction. 
E) Foster open communication. 
A) Reward those who contribute to change. 
B) Secure top management support. 
C) Encourage participation by those affected by the change. 
D) Maximize employee job satisfaction. 
E) Foster open communication.

Question 4

_____ programs are usually designed to improve employees' job skills.

Accepted Answer

The answer of _____ programs are usually designed to improve...

Question 5

As the rate of technological change increases, it becomes important to respond more slowly to change in order to make the proper decisions.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is NOT an organizational source of resistance to change as identified by Katz and Kahn?

Accepted Answer

A) Overdetermination 
B) Threatened expertise 
C) Resource allocation 
D) Group inertia 
E) Decentralization 
A) Overdetermination 
B) Threatened expertise 
C) Resource allocation 
D) Group inertia 
E) Decentralization

Question 7

Process analysis involves developing plans for improvement.

Accepted Answer

A) True 
 B)False

Question 8

All of the following are goals of team building EXCEPT:

Accepted Answer

A) to examine group norms. 
B) to analyze the way work is performed. 
C) to set team goals and priorities. 
D) to examine relationships among workers. 
E) to identify unique management development needs. 
A) to examine group norms. 
B) to analyze the way work is performed. 
C) to set team goals and priorities. 
D) to examine relationships among workers. 
E) to identify unique management development needs.

Question 9

Which of the following is NOT an individual source of resistance to change?

Accepted Answer

A) Habit 
B) Threatened expertise 
C) Fear of the unknown 
D) Security 
E) Social factors 
A) Habit 
B) Threatened expertise 
C) Fear of the unknown 
D) Security 
E) Social factors

Question 10

Match the following:
-fear

Accepted Answer

A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think 
A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think

Question 11

Felicia, Ron, and Jessica are friends who were born in 1964, 1965, and 1968 respectively. Accordingly, they can be classified as

Accepted Answer

A) Generation X. 
B) Millennials. 
C) Generation Y. 
D) Generation Z 
E) Baby-boomers. 
A) Generation X. 
B) Millennials. 
C) Generation Y. 
D) Generation Z 
E) Baby-boomers.

Question 12

The final step in Lewin's Process Model of change is

Accepted Answer

A) refreezing. 
B) unfreezing. 
C) change itself. 
D) prepare for it by planning. 
E) static. 
A) refreezing. 
B) unfreezing. 
C) change itself. 
D) prepare for it by planning. 
E) static.

Question 13

_______ ensures that a firm functions properly during the change process.

Accepted Answer

Transition

Question 14

Match the following:
-threatened expertise

Accepted Answer

A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think 
A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think

Question 15

The three most basic types of organization development techniques are ______, task-technological, and group-individual.

Accepted Answer

The answer of The three most basic types of organization...

Question 16

Choose an individual source of resistance that is, in your opinion, the most troublesome. Explain your choice and describe how you would deal with it.

Accepted Answer

The most troublesome individual source o

Question 17

To manage change in organizations, ______ issues must be considered.

Accepted Answer

The answer of To manage change in organizations, ______ issues...

Question 18

Match the following:
-refreezing

Accepted Answer

A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think 
A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think

Question 19

Match the following:
-anything unfamiliar

Accepted Answer

A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think 
A) quality of work life goal 
B) an approach to organizational change 
C) job redesign 
D) threaten a steady paycheck 
E) integrative framework for job changes
F)essential to the success of any change
G)fear of the unknown
H)system-wide organization development
I)humanize the workplace
J)people and systems behave as expected
K)gives people a sense of control
L)a reason for resistance to change
M)a people force for change
N)process of planned change
O)helps to manage resistance to change
P)start with small changes
Q)data returned to employee groups
R)culture, people, tasks, and structure
S)making new behaviors permanent
T)fear of what others will think

Question 20

Most quality of work life efforts espouse a goal of

Accepted Answer

A) humanizing the workplace. 
B) reduced interpersonal conflict. 
C) strengthened competitive advantage. 
D) increasing the quality of the work performed. 
E) decreasing expenses and waste on the job. 
A) humanizing the workplace. 
B) reduced interpersonal conflict. 
C) strengthened competitive advantage. 
D) increasing the quality of the work performed. 
E) decreasing expenses and waste on the job.

Organization development

The last step in Lewin's change process is ______.

Which of the following is NOT one of the keys to successful change management?

_____ programs are usually designed to improve employees' job skills.

As the rate of technological change increases, it becomes important to respond more slowly to change in order to make the proper decisions.

Which of the following is NOT an organizational source of resistance to change as identified by Katz and Kahn?

Process analysis involves developing plans for improvement.

All of the following are goals of team building EXCEPT:

Which of the following is NOT an individual source of resistance to change?

Match the following: -fear

Felicia, Ron, and Jessica are friends who were born in 1964, 1965, and 1968 respectively. Accordingly, they can be classified as

The final step in Lewin's Process Model of change is

_______ ensures that a firm functions properly during the change process.

Match the following: -threatened expertise

The three most basic types of organization development techniques are ______, task-technological, and group-individual.

Choose an individual source of resistance that is, in your opinion, the most troublesome. Explain your choice and describe how you would deal with it.

To manage change in organizations, ______ issues must be considered.

Match the following: -refreezing

Match the following: -anything unfamiliar

Most quality of work life efforts espouse a goal of

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Conflict and Negotiation in Organizations

Organization Design

Organization Culture

Filters

Exam 19: Organization Change and Development

Organization development

The last step in Lewin's change process is ______.

Which of the following is NOT one of the keys to successful change management?

_____ programs are usually designed to improve employees' job skills.

As the rate of technological change increases, it becomes important to respond more slowly to change in order to make the proper decisions.

Which of the following is NOT an organizational source of resistance to change as identified by Katz and Kahn?

Process analysis involves developing plans for improvement.

All of the following are goals of team building EXCEPT:

Which of the following is NOT an individual source of resistance to change?

Match the following: -fear

Felicia, Ron, and Jessica are friends who were born in 1964, 1965, and 1968 respectively. Accordingly, they can be classified as

The final step in Lewin's Process Model of change is

_______ ensures that a firm functions properly during the change process.

Match the following: -threatened expertise

The three most basic types of organization development techniques are ______, task-technological, and group-individual.

Choose an individual source of resistance that is, in your opinion, the most troublesome. Explain your choice and describe how you would deal with it.

To manage change in organizations, ______ issues must be considered.

Match the following: -refreezing

Match the following: -anything unfamiliar

Most quality of work life efforts espouse a goal of

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Conflict and Negotiation in Organizations

Organization Design

Organization Culture

Filters