Question 1

Samantha is part of the shadow organization in her company because she ________.

Accepted Answer

A) quietly steals company supplies 
B) works from home or another remote location 
C) helps accomplish work whether or not it is part of her regular responsibilities 
D) has a side business that she runs partly on company time 
A) quietly steals company supplies 
B) works from home or another remote location 
C) helps accomplish work whether or not it is part of her regular responsibilities 
D) has a side business that she runs partly on company time C

Question 2

A key suggestion for having a successful business meeting is to ________.

Accepted Answer

A) be flexible about start and stop times 
B) block critical feedback and commentary 
C) keep participants seated when quick action is needed 
D) start with a key meeting outcome 
A) be flexible about start and stop times 
B) block critical feedback and commentary 
C) keep participants seated when quick action is needed 
D) start with a key meeting outcome D

Question 3

Downward communication is the flow of messages ________.

Accepted Answer

A) from a lower level to a higher level 
B) from one co-worker to another 
C) from one level to a lower level 
D) in a circular direction 
A) from a lower level to a higher level 
B) from one co-worker to another 
C) from one level to a lower level 
D) in a circular direction C

Question 4

Jason sits quietly in his cubicle, getting his work accomplished. To find out if Jason is really a loner, management might conduct a ________.

Accepted Answer

A) shadow organization 
B) organization chart analysis 
C) performance evaluation 
D) social network analysis 
A) shadow organization 
B) organization chart analysis 
C) performance evaluation 
D) social network analysis

Question 5

Safety inspector Gilda works in an office that has been shifted to shared workspaces, so she can finally now have a desk permanently assigned to her.

Accepted Answer

A) True 
 B)False

Question 6

Marketing specialist Martin is participating in a community of practice when he ________.

Accepted Answer

A) spreads gossip about company officials 
B) acquires an important new job-related skill 
C) applies new developments in his field to his job 
D) shares work relevant information with coworkers 
A) spreads gossip about company officials 
B) acquires an important new job-related skill 
C) applies new developments in his field to his job 
D) shares work relevant information with coworkers

Question 7

An advantage of open office space is that it facilitates ________.

Accepted Answer

A) informal communication among workers 
B) formal downward communication 
C) being able to engage in brainwriting 
D) satisfying the human need for privacy 
A) informal communication among workers 
B) formal downward communication 
C) being able to engage in brainwriting 
D) satisfying the human need for privacy

Question 8

Carter brings a complaint about unhealthy working conditions to top-level management. He is therefore making use of the company's open-door policy.

Accepted Answer

A) True 
 B)False

Question 9

Jan faces an emergency at her workplace, so it would be appropriate for Jan to bypass the formal channels of communication to handle the emergency.

Accepted Answer

A) True 
 B)False

Question 10

Webinars are useful communication vehicles yet they are quite costly because company employees from all over the country and world have to gather together to watch broadcasts of websites and videos.

Accepted Answer

A) True 
 B)False

Question 11

Trudy has some tidbits of knowledge about safety features of a drug that she would like to share with coworkers, so she might rely on a community of practice to spread the word.

Accepted Answer

A) True 
 B)False

Question 12

There is no need to solve small issues ahead of meetings with e-mail, because the group will be getting together for the meeting and can take care of everything at that time.

Accepted Answer

A) True 
 B)False

Question 13

A wiki feature of a company intranet is quite democratic because employees are invited to modify company policies such as sick days allowed, and the compensation of company executives.

Accepted Answer

A) True 
 B)False

Question 14

A recommended way of combating negative rumors in an organization is for management to ________.

Accepted Answer

A) screen all e-mail and instant messages before they are sent 
B) conduct an extensive social network analysis 
C) promote healthy, accurate communication 
D) spread rumors in opposition to negative rumors 
A) screen all e-mail and instant messages before they are sent 
B) conduct an extensive social network analysis 
C) promote healthy, accurate communication 
D) spread rumors in opposition to negative rumors

Question 15

According to some information technology research, the average worker dealing with information loses about how many minutes of productivity every day to electronic interruptions and distractions?

Accepted Answer

A) 10 
B) 20 
C) 60 
D) 120 
A) 10 
B) 20 
C) 60 
D) 120

Question 16

A practical application of a social networking site within a company is to match potential mentors with people who are looking to be mentored.

Accepted Answer

A) True 
 B)False

Question 17

Sally has a major concern about a company product. To use the open-door policy to communicate these concerns, Sally first consults with her supervisor before communicating higher in the organization.

Accepted Answer

A) True 
 B)False

Question 18

Product development manager Sylvia is probably on the right track when she holds brief standup meetings to deal with urgent problems.

Accepted Answer

A) True 
 B)False

Question 19

Formal communication channels are often bypassed through information technology.

Accepted Answer

A) True 
 B)False

Question 20

A noted consequence of standup meetings is that ________.

Accepted Answer

A) participants usually have to think more quickly than in sit-down meetings 
B) it is quite difficult to serve refreshments 
C) wearing high heels is prohibited 
D) PowerPoint slides cannot be shown 
A) participants usually have to think more quickly than in sit-down meetings 
B) it is quite difficult to serve refreshments 
C) wearing high heels is prohibited 
D) PowerPoint slides cannot be shown

Samantha is part of the shadow organization in her company because she ________.

A key suggestion for having a successful business meeting is to ________.

Downward communication is the flow of messages ________.

Jason sits quietly in his cubicle, getting his work accomplished. To find out if Jason is really a loner, management might conduct a ________.

Safety inspector Gilda works in an office that has been shifted to shared workspaces, so she can finally now have a desk permanently assigned to her.

Marketing specialist Martin is participating in a community of practice when he ________.

An advantage of open office space is that it facilitates ________.

Carter brings a complaint about unhealthy working conditions to top-level management. He is therefore making use of the company's open-door policy.

Jan faces an emergency at her workplace, so it would be appropriate for Jan to bypass the formal channels of communication to handle the emergency.

Webinars are useful communication vehicles yet they are quite costly because company employees from all over the country and world have to gather together to watch broadcasts of websites and videos.

Trudy has some tidbits of knowledge about safety features of a drug that she would like to share with coworkers, so she might rely on a community of practice to spread the word.

There is no need to solve small issues ahead of meetings with e-mail, because the group will be getting together for the meeting and can take care of everything at that time.

A wiki feature of a company intranet is quite democratic because employees are invited to modify company policies such as sick days allowed, and the compensation of company executives.

A recommended way of combating negative rumors in an organization is for management to ________.

According to some information technology research, the average worker dealing with information loses about how many minutes of productivity every day to electronic interruptions and distractions?

A practical application of a social networking site within a company is to match potential mentors with people who are looking to be mentored.

Sally has a major concern about a company product. To use the open-door policy to communicate these concerns, Sally first consults with her supervisor before communicating higher in the organization.

Product development manager Sylvia is probably on the right track when she holds brief standup meetings to deal with urgent problems.

Formal communication channels are often bypassed through information technology.

A noted consequence of standup meetings is that ________.

Human Relations and You

Self-Esteem and Self-Confidence

Self-Motivation and Goal Setting

Emotional Intelligence, Attitudes, and Happiness

Values and Ethics

Problem Solving and Creativity

Personal Communication Effectiveness

Specialized Tactics for Getting Along With Others in the Workplace

Managing Conflict

Becoming an Effective Leader

Motivating Others and Developing Teamwork

Diversity and Cross-Cultural Competence

Getting Ahead in Your Career

Learning Strategies, Perception, and Life Span Changes

Developing Good Work Habits

Managing Stress and Personal Problems

Filters

Exam 8: Communication in the Workplace

Samantha is part of the shadow organization in her company because she ________.

A key suggestion for having a successful business meeting is to ________.

Downward communication is the flow of messages ________.

Jason sits quietly in his cubicle, getting his work accomplished. To find out if Jason is really a loner, management might conduct a ________.

Safety inspector Gilda works in an office that has been shifted to shared workspaces, so she can finally now have a desk permanently assigned to her.

Marketing specialist Martin is participating in a community of practice when he ________.

An advantage of open office space is that it facilitates ________.

Carter brings a complaint about unhealthy working conditions to top-level management. He is therefore making use of the company's open-door policy.

Jan faces an emergency at her workplace, so it would be appropriate for Jan to bypass the formal channels of communication to handle the emergency.

Webinars are useful communication vehicles yet they are quite costly because company employees from all over the country and world have to gather together to watch broadcasts of websites and videos.

Trudy has some tidbits of knowledge about safety features of a drug that she would like to share with coworkers, so she might rely on a community of practice to spread the word.

There is no need to solve small issues ahead of meetings with e-mail, because the group will be getting together for the meeting and can take care of everything at that time.

A wiki feature of a company intranet is quite democratic because employees are invited to modify company policies such as sick days allowed, and the compensation of company executives.

A recommended way of combating negative rumors in an organization is for management to ________.

According to some information technology research, the average worker dealing with information loses about how many minutes of productivity every day to electronic interruptions and distractions?

A practical application of a social networking site within a company is to match potential mentors with people who are looking to be mentored.

Sally has a major concern about a company product. To use the open-door policy to communicate these concerns, Sally first consults with her supervisor before communicating higher in the organization.

Product development manager Sylvia is probably on the right track when she holds brief standup meetings to deal with urgent problems.

Formal communication channels are often bypassed through information technology.

A noted consequence of standup meetings is that ________.

Human Relations and You

Self-Esteem and Self-Confidence

Self-Motivation and Goal Setting

Emotional Intelligence, Attitudes, and Happiness

Values and Ethics

Problem Solving and Creativity

Personal Communication Effectiveness

Specialized Tactics for Getting Along With Others in the Workplace

Managing Conflict

Becoming an Effective Leader

Motivating Others and Developing Teamwork

Diversity and Cross-Cultural Competence

Getting Ahead in Your Career

Learning Strategies, Perception, and Life Span Changes

Developing Good Work Habits

Managing Stress and Personal Problems

Filters