Question 1

A major justification for a company going to the expense of business travel is that ________.

Accepted Answer

A) building relationships in person is effective 
B) business travel is fun for many workers 
C) business travel is a tax deductible expense 
D) many workers dislike electronic forms of communication 
A) building relationships in person is effective 
B) business travel is fun for many workers 
C) business travel is a tax deductible expense 
D) many workers dislike electronic forms of communication A

Question 2

Language barriers to communication can surface even when the sender and receiver are both native-speakers of English, such as the speaker being from the United States and the receiver from Scotland.

Accepted Answer

A) True 
 B)False  True

Question 3

Looking for nonverbal indicators is a recommended way of understanding the feelings behind a message.

Accepted Answer

A) True 
 B)False  True

Question 4

Stan wants to use nonverbal behavior to convey the fact that he is intelligent. Stan could accomplish his goal best if he ________.

Accepted Answer

A) wore expensive clothing 
B) developed a high-quality voice 
C) wore gold jewelry 
D) spoke in a whisper 
A) wore expensive clothing 
B) developed a high-quality voice 
C) wore gold jewelry 
D) spoke in a whisper

Question 5

An example of a word or phrase by the listener that usually shuts down discussion is ________

Accepted Answer

A) "However." 
B) "I hear you." 
C) "Keep going, I'm listening." 
D) "Are you serious?" 
A) "However." 
B) "I hear you." 
C) "Keep going, I'm listening." 
D) "Are you serious?"

Question 6

Research suggests than men use the terms "I," "me," and "mine" much more frequently than do women.

Accepted Answer

A) True 
 B)False

Question 7

The most frequent workplace use of social media is to post jokes, cartoons, and amusing photos to boost worker satisfaction and morale.

Accepted Answer

A) True 
 B)False

Question 8

Trucking supervisor Chad learns this morning that a company truck jumped a curb, and crashed into a restaurant. Chad sends a text message to his boss, saying, "We had a small incident involving a truck this morning, but we are OK." He has therefore created the communication barrier of ________.

Accepted Answer

A) filtering of information 
B) communication overload 
C) improper timing 
D) emotions and attitudes 
A) filtering of information 
B) communication overload 
C) improper timing 
D) emotions and attitudes

Question 9

A lot of extra mental effort is required to lie frequently.

Accepted Answer

A) True 
 B)False

Question 10

Engaging in positive gossip ________.

Accepted Answer

A) creates substantial communication barriers 
B) brings the person power and credibility 
C) isolates the person who gossips from others in the organization 
D) overcomes the communication problems of telecommuting 
A) creates substantial communication barriers 
B) brings the person power and credibility 
C) isolates the person who gossips from others in the organization 
D) overcomes the communication problems of telecommuting

Question 11

Your personal communication style is such a key aspect of your behavior that it is a major component of your personality.

Accepted Answer

A) True 
 B)False

Question 12

We know that the communication cycle is complete only after the ________ step has been taken.

Accepted Answer

A) action 
B) decoding 
C) ideation 
D) encoding 
A) action 
B) decoding 
C) ideation 
D) encoding

Question 13

An effective mirroring technique is to imitate the breathing pattern of another person while the two of you are having a conversation.

Accepted Answer

A) True 
 B)False

Question 14

A recommended technique for overcoming communication barriers is to ________.

Accepted Answer

A) state your message with force one time, and wave your fist 
B) send the message when the intended receiver is multitasking 
C) display a negative attitude to be dramatic 
D) repeat your message assertively, using more than one channel 
A) state your message with force one time, and wave your fist 
B) send the message when the intended receiver is multitasking 
C) display a negative attitude to be dramatic 
D) repeat your message assertively, using more than one channel

Question 15

You empathize with another person when you ________.

Accepted Answer

A) feel sorry for his or her plight 
B) understand his or her point of view 
C) agree with his or her point of view 
D) make him or her feel at ease 
A) feel sorry for his or her plight 
B) understand his or her point of view 
C) agree with his or her point of view 
D) make him or her feel at ease

Question 16

A nonverbal indicator that a person is lying is likely to be ________.

Accepted Answer

A) a symmetrical smile 
B) maintaining eye contact without constant staring 
C) difficulty in maintaining eye contact 
D) facial expressions that last about four or five seconds 
A) a symmetrical smile 
B) maintaining eye contact without constant staring 
C) difficulty in maintaining eye contact 
D) facial expressions that last about four or five seconds

Question 17

Sales representative Dana sends a mixed message when she says she enjoys doing business with you and smiles enthusiastically at the same time.

Accepted Answer

A) True 
 B)False

Question 18

Supervisor Jason is not making the most effective use of social media when he ________.

Accepted Answer

A) posts compliments about his employer 
B) uses it as a method of helping others grow and develop 
C) informs members of the team about legislation that could affect their work 
D) uses these sites to eliminate face-to-face interactions with work associates 
A) posts compliments about his employer 
B) uses it as a method of helping others grow and develop 
C) informs members of the team about legislation that could affect their work 
D) uses these sites to eliminate face-to-face interactions with work associates

Question 19

Maria wants to use hand gestures to communicate a positive attitude, so she should ________.

Accepted Answer

A) keep her hands in her pockets when possible 
B) make fists when speaking with people 
C) place both hands on her head when asked a question 
D) make frequent use of hand gestures 
A) keep her hands in her pockets when possible 
B) make fists when speaking with people 
C) place both hands on her head when asked a question 
D) make frequent use of hand gestures

Question 20

Most job mistakes and marital disputes are considered to be communication problems.

Accepted Answer

A) True 
 B)False

A major justification for a company going to the expense of business travel is that ________.

Language barriers to communication can surface even when the sender and receiver are both native-speakers of English, such as the speaker being from the United States and the receiver from Scotland.

Looking for nonverbal indicators is a recommended way of understanding the feelings behind a message.

Stan wants to use nonverbal behavior to convey the fact that he is intelligent. Stan could accomplish his goal best if he ________.

An example of a word or phrase by the listener that usually shuts down discussion is ________

Research suggests than men use the terms "I," "me," and "mine" much more frequently than do women.

The most frequent workplace use of social media is to post jokes, cartoons, and amusing photos to boost worker satisfaction and morale.

Trucking supervisor Chad learns this morning that a company truck jumped a curb, and crashed into a restaurant. Chad sends a text message to his boss, saying, "We had a small incident involving a truck this morning, but we are OK." He has therefore created the communication barrier of ________.

A lot of extra mental effort is required to lie frequently.

Engaging in positive gossip ________.

Your personal communication style is such a key aspect of your behavior that it is a major component of your personality.

We know that the communication cycle is complete only after the ________ step has been taken.

An effective mirroring technique is to imitate the breathing pattern of another person while the two of you are having a conversation.

A recommended technique for overcoming communication barriers is to ________.

You empathize with another person when you ________.

A nonverbal indicator that a person is lying is likely to be ________.

Sales representative Dana sends a mixed message when she says she enjoys doing business with you and smiles enthusiastically at the same time.

Supervisor Jason is not making the most effective use of social media when he ________.

Maria wants to use hand gestures to communicate a positive attitude, so she should ________.

Most job mistakes and marital disputes are considered to be communication problems.

Human Relations and You

Self-Esteem and Self-Confidence

Self-Motivation and Goal Setting

Emotional Intelligence, Attitudes, and Happiness

Values and Ethics

Problem Solving and Creativity

Communication in the Workplace

Specialized Tactics for Getting Along With Others in the Workplace

Managing Conflict

Becoming an Effective Leader

Motivating Others and Developing Teamwork

Diversity and Cross-Cultural Competence

Getting Ahead in Your Career

Learning Strategies, Perception, and Life Span Changes

Developing Good Work Habits

Managing Stress and Personal Problems

Filters

Exam 7: Personal Communication Effectiveness

A major justification for a company going to the expense of business travel is that ________.

Language barriers to communication can surface even when the sender and receiver are both native-speakers of English, such as the speaker being from the United States and the receiver from Scotland.

Looking for nonverbal indicators is a recommended way of understanding the feelings behind a message.

Stan wants to use nonverbal behavior to convey the fact that he is intelligent. Stan could accomplish his goal best if he ________.

An example of a word or phrase by the listener that usually shuts down discussion is ________

Research suggests than men use the terms "I," "me," and "mine" much more frequently than do women.

The most frequent workplace use of social media is to post jokes, cartoons, and amusing photos to boost worker satisfaction and morale.

Trucking supervisor Chad learns this morning that a company truck jumped a curb, and crashed into a restaurant. Chad sends a text message to his boss, saying, "We had a small incident involving a truck this morning, but we are OK." He has therefore created the communication barrier of ________.

A lot of extra mental effort is required to lie frequently.

Engaging in positive gossip ________.

Your personal communication style is such a key aspect of your behavior that it is a major component of your personality.

We know that the communication cycle is complete only after the ________ step has been taken.

An effective mirroring technique is to imitate the breathing pattern of another person while the two of you are having a conversation.

A recommended technique for overcoming communication barriers is to ________.

You empathize with another person when you ________.

A nonverbal indicator that a person is lying is likely to be ________.

Sales representative Dana sends a mixed message when she says she enjoys doing business with you and smiles enthusiastically at the same time.

Supervisor Jason is not making the most effective use of social media when he ________.

Maria wants to use hand gestures to communicate a positive attitude, so she should ________.

Most job mistakes and marital disputes are considered to be communication problems.

Human Relations and You

Self-Esteem and Self-Confidence

Self-Motivation and Goal Setting

Emotional Intelligence, Attitudes, and Happiness

Values and Ethics

Problem Solving and Creativity

Communication in the Workplace

Specialized Tactics for Getting Along With Others in the Workplace

Managing Conflict

Becoming an Effective Leader

Motivating Others and Developing Teamwork

Diversity and Cross-Cultural Competence

Getting Ahead in Your Career

Learning Strategies, Perception, and Life Span Changes

Developing Good Work Habits

Managing Stress and Personal Problems

Filters