Exam 9: Specialized Tactics for Getting Along With Others in the Workplace

Lauren takes the initiative by assuming personal responsibility for problems, so we have a hint that she has a weak work ethic.

Banquet manager Juan delivers a "wow" experience to a customer when he ________.

Niki wants to be part of the in-crowd in the office so she should exert effort into developing good relationships with coworkers.

Gilbert has a strong customer service orientation, so he works hard at ________.

A surgical nurse brings her complaint directly to the top administrator of the hospital. She is, therefore, violating the tactic called ________.

Serena engages in proactive customer service performance when she investigates how much the customer could really afford to pay for her company's product.

An example of a cross-cultural factor in developing a good relationship with your boss would be ________.

Studies have shown that a good way of ingratiating yourself to your boss and others in the workplace is to ________.

In this age of information technology and connectivity, dependability and honesty are no longer so effective in developing a good relationship with the boss.

One hint that Garfield is a micromanager is that he checks each of his team members at least once a day to make sure they are seated correctly at their desks to avoid ergonomics problems.

Assistant hotel manager Wendy is informed that a couple staying at the hotel will be celebrating their 75^th wedding anniversary at the hotel. Wendy gives the couple a "Wow" experience when she presents the couple with a small wedding cake with the number 75 written on the top.

Following the Golden Rule has become too old-fashioned a tactic to be an effective way to build teamwork in the modern workplace.

Which of the following is not recommended as a way of creating a strong presence?

Amy is given a gold pin honoring her 25 years of good service to the firm. Which of the following compliments paid her best fits the qualities of an appropriate compliment?

To help build a good relationship with your manager you should back up complaints with a recommended solution to the problem.

A study with healthcare workers showed that having low self-esteem was associated with high popularity because workers with low self-esteem do not create jealously problems.

Linda wants to be a better team player, so maybe she should decrease ________.

The most vital strategy for impressing your manager is to ________.

Which one of the following behaviors least fits service-oriented organizational citizenship behavior?

A study showed that two important factors in building good coworker relationships are ________.