Exam 10: Managing Conflict

A major problem in controlling sexual harassment in the work place is that most workers ________.

Two office-bully specialists cited in the human relations text say the best tactic for dealing with a mean bully is to be mean toward that person, including insults about his or her appearance and behavior.

An important reason that incivility leads to conflict is that ________.

A major problem created by workplace bullies is that they ________.

The final step in the grievance procedure is ________.

The technique, disarm the opposition, assumes that ________.

Gisele, an office manager, decides to use the technique of "confront, contain, and connect" to deal with Jimmy, a clerk who is in an explosive, angry mood. To implement contain, Gisele will ________.

An art professor who permits students in the class to draw pictures of a live nude model would almost automatically be charged with sexual harassment.

You can tell tech support specialist Tyler has passive-aggressive tendencies when he ________.

One way of reframing a conflict situation is to step back, take a deep breath, and ask a question such as "Is the person really angry at me or just worried and anxious?"

You can often find logistics manager Myron at his daughter's soccer games tapping away furiously on his smartphone to send and receive messages from the office. Myron is probably using multitasking to help resolve work-versus-family conflict.

Maggie is classified as the office magpie, suggesting that she is too busy to engage in social conversations with others during the workday.

A negative side effect noted of workplace conflict is that the people involved often ________.

Allowing too much room for compromise often leads to the error of making an implausible demand or offer.

Which of the following behaviors is the most likely to be classified as hostile environment harassment?

Robert often loses his temper and swears at work. It sounds like Robert has a(n)________.

Effective negotiators tend to be the first to begin talking, and then continue the pattern of dominating the discussion.

A problem noted with drama in the workplace is that it ________.

Glen feels his manager does not like him because he consistently trivializes Glen's comments in meetings. This form of conflict is often referred to as ________.

Incivility in the workplace is so frequent that it rarely contributes to conflict because most workers expect uncivil treatment from coworkers.