Question 1

Intellectual capital refers to:

Accepted Answer

A) the percentage of information available that is actually used productively by the organization. 
B) the stock of knowledge that resides in an organization. 
C) the total cost of computers and other ''intelligent'' machines in the organization. 
D) how much money an organization spends on training and development. 
E) the cost of hiring a typical employee. 
A) the percentage of information available that is actually used productively by the organization. 
B) the stock of knowledge that resides in an organization. 
C) the total cost of computers and other ''intelligent'' machines in the organization. 
D) how much money an organization spends on training and development. 
E) the cost of hiring a typical employee.

Question 2

Workforce diversity

Accepted Answer

A) includes the entry of younger people to the workforce. 
B) includes the increasing proportion of visible minorities in the workforce. 
C) is increasing in Canada. 
D) can potentially improve decision making and team performance in organizations. 
E) All of the answers are correct. 
A) includes the entry of younger people to the workforce. 
B) includes the increasing proportion of visible minorities in the workforce. 
C) is increasing in Canada. 
D) can potentially improve decision making and team performance in organizations. 
E) All of the answers are correct.

Question 3

One problem with the open systems perspective is that it neglects to focus on how well the organization operates internally.

Accepted Answer

A) True 
 B)False

Question 4

Successful teleworkers tend to be self-motivated and are able to fulfill their social needs outside of the work context.

Accepted Answer

A) True 
 B)False

Question 5

One of the most consistent observations is that telework is ranked as one of the most popular perks.

Accepted Answer

A) True 
 B)False

Question 6

The integrative model of organizational behaviour ties individual and team processes, and outcomes to organizational effectiveness.

Accepted Answer

A) True 
 B)False

Question 7

People born between 1946 and 1964 are referred to as Baby Boomers

Accepted Answer

A) True 
 B)False

Question 8

In the field of organizational behaviour, organizations are best described as:

Accepted Answer

A) social entities with a publicly stated set of formal goals. 
B) legal entities that must abide by government regulations and pay taxes. 
C) physical structures with observable capital equipment. 
D) any social entity with profit-focused motives and objectives. 
E) groups of people who work interdependently towards some purpose. 
A) social entities with a publicly stated set of formal goals. 
B) legal entities that must abide by government regulations and pay taxes. 
C) physical structures with observable capital equipment. 
D) any social entity with profit-focused motives and objectives. 
E) groups of people who work interdependently towards some purpose.

Question 9

Successful organizations only need to concentrate on achieving efficient transformation processes.

Accepted Answer

A) True 
 B)False

Question 10

Three of the most prominent workforce diversity forms are:

Accepted Answer

A) True 
 B)False

Question 11

A key variable in the high-performance work practices (HPWP) model is employee competence.

Accepted Answer

A) True 
 B)False

Question 12

ACME Software Ltd has developed a training program to make employees more aware of how their job performance affects customers and other employees within the organization. This training program relates most closely with which of the following concepts?

Accepted Answer

A) Open systems perspective 
B) Marketing principles 
C) Organizational efficiency 
D) Contingency anchor 
E) Grounded theory 
A) Open systems perspective 
B) Marketing principles 
C) Organizational efficiency 
D) Contingency anchor 
E) Grounded theory

Question 13

Which organizational behaviour perspective discusses inputs, outputs, and feedback?

Accepted Answer

A) Goal-attainment perspective 
B) Open systems perspective 
C) Organizational learning perspective 
D) Mechanistic perspective 
E) Stakeholder perspective 
A) Goal-attainment perspective 
B) Open systems perspective 
C) Organizational learning perspective 
D) Mechanistic perspective 
E) Stakeholder perspective

Question 14

Organizations can retain intellectual capital by

Accepted Answer

A) converting natural resources into human capital. 
B) discouraging employees from communicating with each other. 
C) eliminating all informal channels of communication. 
D) transferring human capital into structural capital. 
E) encouraging employees to take early retirement. 
A) converting natural resources into human capital. 
B) discouraging employees from communicating with each other. 
C) eliminating all informal channels of communication. 
D) transferring human capital into structural capital. 
E) encouraging employees to take early retirement.

Question 15

Many organizations are placing increasing importance on values and ethics in the workplace. Discuss two reasons why workplace values have become more important in recent years. Your answer should briefly define values and ethics.

Accepted Answer

Values are defined as relatively stable,

Question 16

Which of these statements about corporate social responsibility (CSR) is FALSE?

Accepted Answer

A) CSR is closely related to the topics of values and ethics. 
B) Most companies now publically report on their CSR practices. 
C) Most Canadians expect companies to engage in CSR. 
D) An organization's perceived level of CSR influences whether people apply for work with that organization. 
E) CSR emphasizes the economic, social, and environmental spheres of sustainability. 
A) CSR is closely related to the topics of values and ethics. 
B) Most companies now publically report on their CSR practices. 
C) Most Canadians expect companies to engage in CSR. 
D) An organization's perceived level of CSR influences whether people apply for work with that organization. 
E) CSR emphasizes the economic, social, and environmental spheres of sustainability.

Question 17

What effect does teleworking have in the workplace?

Accepted Answer

A) Teleworking tends to improve the teleworker's work-life balance. 
B) Teleworking forces corporate leaders to evaluate employees more from their work results rather than their ''face time''. 
C) Teleworking increases the risk that employees feel socially isolated from each other. 
D) Under some circumstances, teleworking increases the teleworker's productivity. 
E) All of the answers are correct. 
A) Teleworking tends to improve the teleworker's work-life balance. 
B) Teleworking forces corporate leaders to evaluate employees more from their work results rather than their ''face time''. 
C) Teleworking increases the risk that employees feel socially isolated from each other. 
D) Under some circumstances, teleworking increases the teleworker's productivity. 
E) All of the answers are correct.

Question 18

Which of the following best describes the high-performance work practices perspective?

Accepted Answer

A) Effective organizations incorporate several workplace practices that leverage the potential of human capital. 
B) Organizations that want to be effective should concentration solely on "profit maximization" strategies. 
C) Organizations that want to be effective should strive for "one best practice" strategy. 
D) All organizations should be viewed as being made up of many different parts which contribute to high performance. 
E) A particular action may have different consequences depending on the situation. 
A) Effective organizations incorporate several workplace practices that leverage the potential of human capital. 
B) Organizations that want to be effective should concentration solely on "profit maximization" strategies. 
C) Organizations that want to be effective should strive for "one best practice" strategy. 
D) All organizations should be viewed as being made up of many different parts which contribute to high performance. 
E) A particular action may have different consequences depending on the situation.

Question 19

Which of the following does NOT represent a belief that anchors organizational behaviour?

Accepted Answer

A) OB should view organizations as closed systems. 
B) OB should assume that the effectiveness of an action usually depends on the situation. 
C) OB should rely on the systematic research methods to generate knowledge. 
D) OB topics can be studied from multiple levels of analysis. 
E) OB should draw on knowledge from other disciplines. 
A) OB should view organizations as closed systems. 
B) OB should assume that the effectiveness of an action usually depends on the situation. 
C) OB should rely on the systematic research methods to generate knowledge. 
D) OB topics can be studied from multiple levels of analysis. 
E) OB should draw on knowledge from other disciplines.

Question 20

Organizational memory is best described as

Accepted Answer

A) the ability of senior executives to recall important information about the company's products, services, and employees. 
B) the extent to which potential customers are able to recall specific products and services provided by an organization. 
C) the total terabytes of hard disk space available on computers throughout an organization. 
D) the ability of employees throughout the organization to recall important information about the company's products and services. 
E) the storage and preservation of intellectual capital within an organization. 
A) the ability of senior executives to recall important information about the company's products, services, and employees. 
B) the extent to which potential customers are able to recall specific products and services provided by an organization. 
C) the total terabytes of hard disk space available on computers throughout an organization. 
D) the ability of employees throughout the organization to recall important information about the company's products and services. 
E) the storage and preservation of intellectual capital within an organization.

Intellectual capital refers to:

Workforce diversity

One problem with the open systems perspective is that it neglects to focus on how well the organization operates internally.

Successful teleworkers tend to be self-motivated and are able to fulfill their social needs outside of the work context.

One of the most consistent observations is that telework is ranked as one of the most popular perks.

The integrative model of organizational behaviour ties individual and team processes, and outcomes to organizational effectiveness.

People born between 1946 and 1964 are referred to as Baby Boomers

In the field of organizational behaviour, organizations are best described as:

Successful organizations only need to concentrate on achieving efficient transformation processes.

Three of the most prominent workforce diversity forms are:

A key variable in the high-performance work practices (HPWP) model is employee competence.

ACME Software Ltd has developed a training program to make employees more aware of how their job performance affects customers and other employees within the organization. This training program relates most closely with which of the following concepts?

Which organizational behaviour perspective discusses inputs, outputs, and feedback?

Organizations can retain intellectual capital by

Many organizations are placing increasing importance on values and ethics in the workplace. Discuss two reasons why workplace values have become more important in recent years. Your answer should briefly define values and ethics.

Which of these statements about corporate social responsibility (CSR) is FALSE?

What effect does teleworking have in the workplace?

Which of the following best describes the high-performance work practices perspective?

Which of the following does NOT represent a belief that anchors organizational behaviour?

Organizational memory is best described as

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 1: Introduction to the Field of Organizational Behaviour

Intellectual capital refers to:

Workforce diversity

One problem with the open systems perspective is that it neglects to focus on how well the organization operates internally.

Successful teleworkers tend to be self-motivated and are able to fulfill their social needs outside of the work context.

One of the most consistent observations is that telework is ranked as one of the most popular perks.

The integrative model of organizational behaviour ties individual and team processes, and outcomes to organizational effectiveness.

People born between 1946 and 1964 are referred to as Baby Boomers

In the field of organizational behaviour, organizations are best described as:

Successful organizations only need to concentrate on achieving efficient transformation processes.

Three of the most prominent workforce diversity forms are:

A key variable in the high-performance work practices (HPWP) model is employee competence.

ACME Software Ltd has developed a training program to make employees more aware of how their job performance affects customers and other employees within the organization. This training program relates most closely with which of the following concepts?

Which organizational behaviour perspective discusses inputs, outputs, and feedback?

Organizations can retain intellectual capital by

Many organizations are placing increasing importance on values and ethics in the workplace. Discuss two reasons why workplace values have become more important in recent years. Your answer should briefly define values and ethics.

Which of these statements about corporate social responsibility (CSR) is FALSE?

What effect does teleworking have in the workplace?

Which of the following best describes the high-performance work practices perspective?

Which of the following does NOT represent a belief that anchors organizational behaviour?

Organizational memory is best described as

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters