Exam 1: Introduction to the Field of Organizational Behaviour

Teams with diverse members usually take longer to perform effectively.

The most obvious form of intellectual capital is one's level of education.

Comment on the accuracy of the following statement: ''Without employees, an organization has noorganizational memory.''

Intellectual capital includes, among other things, the knowledge captured in an organization's systems and structures.

Eastern University performs a daily computer search through newspaper articles to identify any articles about the university or its faculty members. University administrators use this information to receive feedback about how the public reacts to university activities. In knowledge management, searching for newspaper articles and other external writing about the organization is mainly a form of:

Which of the following concepts is most closely associated with corporate social responsibility?

The contingency anchor in organizational behaviour suggests that we need to diagnose the situation to identify the most appropriate action under those specific circumstances.

The goal attainment definition of effectiveness focuses on whether the organization achieves its stated goals.

According to the multiple levels of analysis anchor

Intellectual capital includes relationship capital

Twice each year, a major car parts manufacturer brings together production and engineering specialists from its eight divisions to discuss ideas, solutions, and concerns. This helps to minimize the ''silos of knowledge'' problem that exists in many organizations. This practice is primarily an example of:

The systematic research anchor relies mainly on qualitative data and subjective procedures to test hypothesis.

Which of the following is NOT a conceptual anchor in organizational behaviour?

One of the fastest ways to acquire knowledge is to hire individuals or purchase entire companies that have valued knowledge.

Teleworking forces employers to evaluate employee performance based on ''face time'' rather than work output.

Intellectual capital represents the stock of knowledge held by an organization.

Values represent an individual's short-term beliefs about what will happen in the future.

The topic of ethics is most closely associated with

Stockholders are stakeholders

Senior officers in a national military organization decided that operations in supplies requisition were inefficient and costly. They brought in consultants who recommended that the entire requisition process be ''reengineered''. This involved throwing out the old practices and developing an entirely new set of work activities around workflow. However, contrary to expectations, this intervention resulted in lower productivity, higher employee turnover and other adverse outcomes. Discuss likely problems with the intervention in terms of open systems perspective.