Question 1

The contact hypothesis states that the more individuals interact with one another, the less they rely on stereotypes to perceive each other.

Accepted Answer

A) True 
 B)False  True

Question 2

When making an internal or external attribution about a person's behaviour, we tend to look at whether the person has acted this way in the past and other situations, and whether other people act similarly in this situation.

Accepted Answer

A) True 
 B)False  True

Question 3

Briefly outline the steps in the perceptual process.

Accepted Answer

See EXHIBIT 3.3 - Model of the PerceptualProcess
Perception begins when environmental stimuli are received through our senses. Most stimuli th bombard our senses are screened out; the rest are organized and interpreted.

Question 4

Which of the following explains what happens when supervisors develop a high-expectancy self-fulfilling prophecy of a new employee's job performance?

Accepted Answer

A) They are more likely to engage in primacy and recency effect biases. 
B) They don't act any differently than supervisors with low expectancies. 
C) They make it more difficult for the high-expectancy employee to perform well. 
D) They let the high-expectancy employee achieve a natural performance level without interference. 
E) None of the answers apply. 
A) They are more likely to engage in primacy and recency effect biases. 
B) They don't act any differently than supervisors with low expectancies. 
C) They make it more difficult for the high-expectancy employee to perform well. 
D) They let the high-expectancy employee achieve a natural performance level without interference. 
E) None of the answers apply.

Question 5

NuGas Corp. has just sent a dozen (mostly white male) managers from Germany to its exploration site in a remote area of Indonesia. Few of these managers have worked with Indonesian employees, so the company has asked you to design an on-site one-day experiential training program to help these managers to minimize perceptual problems that might otherwise occur. The program must be experiential (i.e. participants interact with each other rather than attend an awareness lecture) and the activities must help the managers to discover biases that may be hidden or unknown to them. Describe the key features of this training program and discuss its conceptual foundations.

Accepted Answer

This question relates to the Johari Wind

Question 6

Self-enhancement causes managers to overestimate the probability of success in investment decisions

Accepted Answer

A) True 
 B)False

Question 7

Some of the knowledge required to develop a global mindset can be acquired through diversity training, instead of work experience.

Accepted Answer

A) True 
 B)False

Question 8

A global mindset includes having an awareness of, openness to, and respect for one's views and practices throughout the world.

Accepted Answer

A) True 
 B)False

Question 9

Reference: 03-01
A supervisor receives regular information about a sales employee's performance (e.g. sales volume, incomplete paperwork, etc.) and must complete a performance appraisal of the person's work. The supervisor has a complete description of the employee's job but has never worked in the field as a sales representative. Moreover, the super relatively new to this job and therefore has little experience observing or appraising the performance of salespeople.
-To what extent is halo effect a problem here?

Accepted Answer

There is a strong likelihood that halo e

Question 10

Which of the following refers to the mostly nonconscious process of organizing people and objects into preconceived groups stored in memory?

Accepted Answer

A) Projection 
B) Categorical thinking 
C) Attribution 
D) The halo effect 
E) Selective attention 
A) Projection 
B) Categorical thinking 
C) Attribution 
D) The halo effect 
E) Selective attention

Question 11

A person's expectations make them more sensitive to incoming information, but also less sensitive to unexpected information.

Accepted Answer

A) True 
 B)False

Question 12

Someone who is new to the job and has a low sense of achievement is

Accepted Answer

A) more likely to engage in behaviour modification. 
B) less likely to engage in stereotyping. 
C) more likely to engage in fundamental attribution error. 
D) more vulnerable to the supervisor's self-fulfilling prophecies of that employee. 
E) more likely to have a strong learning orientation. 
A) more likely to engage in behaviour modification. 
B) less likely to engage in stereotyping. 
C) more likely to engage in fundamental attribution error. 
D) more vulnerable to the supervisor's self-fulfilling prophecies of that employee. 
E) more likely to have a strong learning orientation.

Question 13

Which of these popular sayings best reflects the primacy effect?

Accepted Answer

A) If at first you don't succeed, try, try again. 
B) You can't tell a book by its cover. 
C) Birds of a feather flock together. 
D) First impressions are lasting impressions. 
E) It takes one to know one. 
A) If at first you don't succeed, try, try again. 
B) You can't tell a book by its cover. 
C) Birds of a feather flock together. 
D) First impressions are lasting impressions. 
E) It takes one to know one.

Question 14

Sending teams of employees on social responsibility missions in developing countries is a way to accelerate global mindset development.

Accepted Answer

A) True 
 B)False

Question 15

According to the halo effect, a supervisor's initial expectations of you influence your behaviour so that you are more likely to act consistently with those expectations.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following helps managers to increase their empathy with subordinates?

Accepted Answer

A) Managers who occasionally work in their subordinates' jobs along with their employees. 
B) Infrequent contact with subordinates. 
C) Managers should take a training program where they learn about primacy and recency effects. 
D) Managers should work together in executive offices away from their employees. 
E) Managers should use formal written media (e.g. memos, reports) rather than face-to-face interaction when communicating new directives to employees. 
A) Managers who occasionally work in their subordinates' jobs along with their employees. 
B) Infrequent contact with subordinates. 
C) Managers should take a training program where they learn about primacy and recency effects. 
D) Managers should work together in executive offices away from their employees. 
E) Managers should use formal written media (e.g. memos, reports) rather than face-to-face interaction when communicating new directives to employees.

Question 17

Which of the following is the final step in the self-fulfilling prophecy cycle?

Accepted Answer

A) The supervisor's unrealistic expectations results in performance failure by the employee. 
B) The employee's behaviour becomes a source of disappointment for the supervisor. 
C) The supervisor's unrealistic expectations cannot be achieved by the employee. 
D) The employee's behaviour becomes consistent with the supervisor's expectations. 
E) The employee's behaviour becomes inconsistent with the supervisor's expectations. 
A) The supervisor's unrealistic expectations results in performance failure by the employee. 
B) The employee's behaviour becomes a source of disappointment for the supervisor. 
C) The supervisor's unrealistic expectations cannot be achieved by the employee. 
D) The employee's behaviour becomes consistent with the supervisor's expectations. 
E) The employee's behaviour becomes inconsistent with the supervisor's expectations.

Question 18

Global mindset occurs as people develop more of a local than global frame of reference about their business and its environment within the context of internationalism.

Accepted Answer

A) True 
 B)False

Question 19

Developing a global mindset begins with self-awareness.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following perceptual activities involves making inferences about the causes of a person's actions?

Accepted Answer

A) Stereotyping 
B) Self-fulfilling prophecy 
C) Selective attention 
D) Projection 
E) Attribution 
A) Stereotyping 
B) Self-fulfilling prophecy 
C) Selective attention 
D) Projection 
E) Attribution

The contact hypothesis states that the more individuals interact with one another, the less they rely on stereotypes to perceive each other.

When making an internal or external attribution about a person's behaviour, we tend to look at whether the person has acted this way in the past and other situations, and whether other people act similarly in this situation.

Briefly outline the steps in the perceptual process.

Which of the following explains what happens when supervisors develop a high-expectancy self-fulfilling prophecy of a new employee's job performance?

Self-enhancement causes managers to overestimate the probability of success in investment decisions

Some of the knowledge required to develop a global mindset can be acquired through diversity training, instead of work experience.

A global mindset includes having an awareness of, openness to, and respect for one's views and practices throughout the world.

Which of the following refers to the mostly nonconscious process of organizing people and objects into preconceived groups stored in memory?

A person's expectations make them more sensitive to incoming information, but also less sensitive to unexpected information.

Someone who is new to the job and has a low sense of achievement is

Which of these popular sayings best reflects the primacy effect?

Sending teams of employees on social responsibility missions in developing countries is a way to accelerate global mindset development.

According to the halo effect, a supervisor's initial expectations of you influence your behaviour so that you are more likely to act consistently with those expectations.

Which of the following helps managers to increase their empathy with subordinates?

Which of the following is the final step in the self-fulfilling prophecy cycle?

Global mindset occurs as people develop more of a local than global frame of reference about their business and its environment within the context of internationalism.

Developing a global mindset begins with self-awareness.

Which of the following perceptual activities involves making inferences about the causes of a person's actions?

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 3: Perceiving Ourselves and Others in Organizations

The contact hypothesis states that the more individuals interact with one another, the less they rely on stereotypes to perceive each other.

When making an internal or external attribution about a person's behaviour, we tend to look at whether the person has acted this way in the past and other situations, and whether other people act similarly in this situation.

Briefly outline the steps in the perceptual process.

Which of the following explains what happens when supervisors develop a high-expectancy self-fulfilling prophecy of a new employee's job performance?

Self-enhancement causes managers to overestimate the probability of success in investment decisions

Some of the knowledge required to develop a global mindset can be acquired through diversity training, instead of work experience.

A global mindset includes having an awareness of, openness to, and respect for one's views and practices throughout the world.

Which of the following refers to the mostly nonconscious process of organizing people and objects into preconceived groups stored in memory?

A person's expectations make them more sensitive to incoming information, but also less sensitive to unexpected information.

Someone who is new to the job and has a low sense of achievement is

Which of these popular sayings best reflects the primacy effect?

Sending teams of employees on social responsibility missions in developing countries is a way to accelerate global mindset development.

According to the halo effect, a supervisor's initial expectations of you influence your behaviour so that you are more likely to act consistently with those expectations.

Which of the following helps managers to increase their empathy with subordinates?

Which of the following is the final step in the self-fulfilling prophecy cycle?

Global mindset occurs as people develop more of a local than global frame of reference about their business and its environment within the context of internationalism.

Developing a global mindset begins with self-awareness.

Which of the following perceptual activities involves making inferences about the causes of a person's actions?

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters