Question 1

One of the most effective ways to minimize negative self-fulfilling prophecy is to make managers aware of the power of positive expectations.

Accepted Answer

A) True 
 B)False

Question 2

How might a self-serving bias be observed in a corporate annual report?

Accepted Answer

A) The report would emphasize the role of competition, inflationary pressures, and other external causes of problems in the organization's performance. 
B) The report would acknowledge that competition, the economy and other external factors should be credited for some of the company's recent success. 
C) The report would acknowledge some of management's mistakes, but suggest that management in other companies have been making the same mistakes. 
D) The report would say more about the company's problems and less about its successes. 
E) The report would exclude any bad news about the organization's performance. 
A) The report would emphasize the role of competition, inflationary pressures, and other external causes of problems in the organization's performance. 
B) The report would acknowledge that competition, the economy and other external factors should be credited for some of the company's recent success. 
C) The report would acknowledge some of management's mistakes, but suggest that management in other companies have been making the same mistakes. 
D) The report would say more about the company's problems and less about its successes. 
E) The report would exclude any bad news about the organization's performance.

Question 3

The more we interact with someone, the more we rely on stereotypes to understand that individual.

Accepted Answer

A) True 
 B)False

Question 4

All of the following are steps in the self-fulfilling prophecy process, EXCEPT

Accepted Answer

A) Employee's behaviour becomes consistent with supervisor's expectations. 
B) Supervisor forms expectations about employee. 
C) Supervisor's behaviour affects employee's abilities and self-confidence. 
D) Supervisor forms an impression based on the most recent information about the employee. 
E) Expectations affect supervisor's behaviour toward employee. 
A) Employee's behaviour becomes consistent with supervisor's expectations. 
B) Supervisor forms expectations about employee. 
C) Supervisor's behaviour affects employee's abilities and self-confidence. 
D) Supervisor forms an impression based on the most recent information about the employee. 
E) Expectations affect supervisor's behaviour toward employee.

Question 5

People with higher self-esteem than others believe they are superior.

Accepted Answer

A) True 
 B)False

Question 6

Stereotyping is partly responsible for prejudice and discrimination.

Accepted Answer

A) True 
 B)False

Question 7

One way employees can break out of their existing mental models is by

Accepted Answer

A) working with people from diverse backgrounds. 
B) changing jobs on a regular basis. 
C) being mindful of their tendencies. 
D) reduce categorical thinking. 
E) engaging in more sense making. 
A) working with people from diverse backgrounds. 
B) changing jobs on a regular basis. 
C) being mindful of their tendencies. 
D) reduce categorical thinking. 
E) engaging in more sense making.

Question 8

Interacting with people from other backgrounds is more likely to minimize perceptual biases when these people have equal status with you throughout the interaction.

Accepted Answer

A) True 
 B)False

Question 9

Fundamental attribution error refers to the tendency to attribute the behaviour of other people to internal factors more than external factors.

Accepted Answer

A) True 
 B)False

Question 10

The main objective of the Johari Window process is to maintain the same amount of information about yourself in each of the four quadrants.

Accepted Answer

A) True 
 B)False

Question 11

Sue habitually talks poorly about her supervisors. Whenever colleagues warn that she should refrain from expressing such negative opinions, Sue replies that, everyone believes the same thing about the supervisor. Which perceptual error does Sue seems to be experiencing?

Accepted Answer

A) False-consensus effect 
B) Fundamental attribution error 
C) Primacy effect 
D) Halo effect 
E) Self-fulfilling prophecy 
A) False-consensus effect 
B) Fundamental attribution error 
C) Primacy effect 
D) Halo effect 
E) Self-fulfilling prophecy

Question 12

Empathizing reduces attribution errors by improving our sensitivity to the external causes of another person's performance and behaviour.

Accepted Answer

A) True 
 B)False

Question 13

The greatest concern about stereotyping is that it can lead to

Accepted Answer

A) unbiased opinions. 
B) prejudice. 
C) limited mental modelling. 
D) unbiased attitudes. 
E) just behaviour. 
A) unbiased opinions. 
B) prejudice. 
C) limited mental modelling. 
D) unbiased attitudes. 
E) just behaviour.

Question 14

Reference: 03-01
A supervisor receives regular information about a sales employee's performance (e.g. sales volume, incomplete paperwork, etc.) and must complete a performance appraisal of the person's work. The supervisor has a complete description of the employee's job but has never worked in the field as a sales representative. Moreover, the super relatively new to this job and therefore has little experience observing or appraising the performance of salespeople.
-What corrective action should the organization take to minimize this attribution error?

Accepted Answer

The first step to minimizing the fundame

Question 15

Which of these questions is directly considered when making attributions?

Accepted Answer

A) How often does the employee interact with people from different backgrounds? 
B) How often did the employee act this way in the past? 
C) Has the employee ever shown his or her true emotions in the workplace? 
D) All of the answers are correct. 
E) None of the answers apply. 
A) How often does the employee interact with people from different backgrounds? 
B) How often did the employee act this way in the past? 
C) Has the employee ever shown his or her true emotions in the workplace? 
D) All of the answers are correct. 
E) None of the answers apply.

Question 16

Which of the following refers to an individual's self-beliefs and self-evaluations?

Accepted Answer

A) Self-implication 
B) Self- efficacy 
C) Self-verification 
D) Self-concept 
E) Self-adulation 
A) Self-implication 
B) Self- efficacy 
C) Self-verification 
D) Self-concept 
E) Self-adulation

Question 17

According to the Johari Window, the hidden area is reduced through disclosure.

Accepted Answer

A) True 
 B)False

Question 18

The primacy effect occurs because we have a strong need to quickly make sense of other people.

Accepted Answer

A) True 
 B)False

Question 19

Which process involves deciding whether an observed behaviour or event is largely caused by internal or external factors?

Accepted Answer

A) Social identity 
B) Personality 
C) Selective attention 
D) Self-fulfilling prophecy 
E) Attribution 
A) Social identity 
B) Personality 
C) Selective attention 
D) Self-fulfilling prophecy 
E) Attribution

Question 20

We can eliminate the activation of stereotyping by choosing to ignore stereotypic information.

Accepted Answer

A) True 
 B)False

One of the most effective ways to minimize negative self-fulfilling prophecy is to make managers aware of the power of positive expectations.

How might a self-serving bias be observed in a corporate annual report?

The more we interact with someone, the more we rely on stereotypes to understand that individual.

All of the following are steps in the self-fulfilling prophecy process, EXCEPT

People with higher self-esteem than others believe they are superior.

Stereotyping is partly responsible for prejudice and discrimination.

One way employees can break out of their existing mental models is by

Interacting with people from other backgrounds is more likely to minimize perceptual biases when these people have equal status with you throughout the interaction.

Fundamental attribution error refers to the tendency to attribute the behaviour of other people to internal factors more than external factors.

The main objective of the Johari Window process is to maintain the same amount of information about yourself in each of the four quadrants.

Sue habitually talks poorly about her supervisors. Whenever colleagues warn that she should refrain from expressing such negative opinions, Sue replies that, everyone believes the same thing about the supervisor. Which perceptual error does Sue seems to be experiencing?

Empathizing reduces attribution errors by improving our sensitivity to the external causes of another person's performance and behaviour.

The greatest concern about stereotyping is that it can lead to

Which of these questions is directly considered when making attributions?

Which of the following refers to an individual's self-beliefs and self-evaluations?

According to the Johari Window, the hidden area is reduced through disclosure.

The primacy effect occurs because we have a strong need to quickly make sense of other people.

Which process involves deciding whether an observed behaviour or event is largely caused by internal or external factors?

We can eliminate the activation of stereotyping by choosing to ignore stereotypic information.

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 3: Perceiving Ourselves and Others in Organizations

One of the most effective ways to minimize negative self-fulfilling prophecy is to make managers aware of the power of positive expectations.

How might a self-serving bias be observed in a corporate annual report?

The more we interact with someone, the more we rely on stereotypes to understand that individual.

All of the following are steps in the self-fulfilling prophecy process, EXCEPT

People with higher self-esteem than others believe they are superior.

Stereotyping is partly responsible for prejudice and discrimination.

One way employees can break out of their existing mental models is by

Interacting with people from other backgrounds is more likely to minimize perceptual biases when these people have equal status with you throughout the interaction.

Fundamental attribution error refers to the tendency to attribute the behaviour of other people to internal factors more than external factors.

The main objective of the Johari Window process is to maintain the same amount of information about yourself in each of the four quadrants.

Sue habitually talks poorly about her supervisors. Whenever colleagues warn that she should refrain from expressing such negative opinions, Sue replies that, everyone believes the same thing about the supervisor. Which perceptual error does Sue seems to be experiencing?

Empathizing reduces attribution errors by improving our sensitivity to the external causes of another person's performance and behaviour.

The greatest concern about stereotyping is that it can lead to

Which of these questions is directly considered when making attributions?

Which of the following refers to an individual's self-beliefs and self-evaluations?

According to the Johari Window, the hidden area is reduced through disclosure.

The primacy effect occurs because we have a strong need to quickly make sense of other people.

Which process involves deciding whether an observed behaviour or event is largely caused by internal or external factors?

We can eliminate the activation of stereotyping by choosing to ignore stereotypic information.

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters