Question 1

Self-concept complexity protects our self-esteem when some roles are threatened or damaged.

Accepted Answer

A) True 
 B)False

Question 2

Mental models play an important role in sense-making, but they also make it difficult to see the world in different ways.

Accepted Answer

A) True 
 B)False

Question 3

Seeing a trend in a sequence of sales figures involves the process of categorical thinking.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is the first step in self-fulfilling prophecy?

Accepted Answer

A) Supervisor attributes employee's good performance to external causes. 
B) Supervisor treats the employee in a manner consistent with the supervisor's expectations. 
C) Employee demonstrates his or her true abilities to the supervisor. 
D) Supervisor forms an incorrect impression of the employee. 
E) Employee behaves in a way consistent with the supervisor's expectations. 
A) Supervisor attributes employee's good performance to external causes. 
B) Supervisor treats the employee in a manner consistent with the supervisor's expectations. 
C) Employee demonstrates his or her true abilities to the supervisor. 
D) Supervisor forms an incorrect impression of the employee. 
E) Employee behaves in a way consistent with the supervisor's expectations.

Question 5

People whose self-concepts are heavily defined by social rather than personal identities are more easily influenced by peer pressure.

Accepted Answer

A) True 
 B)False

Question 6

People with an internal locus of control have a more positive self-evaluation.

Accepted Answer

A) True 
 B)False

Question 7

A supervisor's negative self-fulfilling prophecy of an employee is more likely to influence that employee's behaviour and performance when:

Accepted Answer

A) the employee's coworkers have confidence in the employee's potential. 
B) the employee has a history of low achievement and the employee has been working in that job for at least one year. 
C) the employee has been working in that job for at least one year. 
D) the employee has a history of low achievement. 
E) the employee has a history of high productivity. 
A) the employee's coworkers have confidence in the employee's potential. 
B) the employee has a history of low achievement and the employee has been working in that job for at least one year. 
C) the employee has been working in that job for at least one year. 
D) the employee has a history of low achievement. 
E) the employee has a history of high productivity.

Question 8

Categorical thinking and related perceptual organization activities:

Accepted Answer

A) tend to occur after you have a moment to think carefully about the information received. 
B) occur very quickly and mostly unconsciously. 
C) do not occur in most people. 
D) are usually avoidable when you are aware of them. 
E) are mostly unconscious and occur slowly over several days. 
A) tend to occur after you have a moment to think carefully about the information received. 
B) occur very quickly and mostly unconsciously. 
C) do not occur in most people. 
D) are usually avoidable when you are aware of them. 
E) are mostly unconscious and occur slowly over several days.

Question 9

Selective attention occurs after incoming information is organized and interpreted.

Accepted Answer

A) True 
 B)False

Question 10

When Green Corp. recently acquired Orange Corp., employees in each company began to privately complain about the behaviour and performance of employees at the other organization. For example, Orange employees would claim that Green employees lacked customer service skills; whereas Green employees claimed that they were more responsive to customer needs. Employees would also label each other by their former colour ('She's a Greenie'). This incident mainly describes which of the following concepts?

Accepted Answer

A) Disagreeableness trait 
B) Social identity theory 
C) Locus of control 
D) Corporate identification theory 
E) Self- enhancement 
A) Disagreeableness trait 
B) Social identity theory 
C) Locus of control 
D) Corporate identification theory 
E) Self- enhancement

Question 11

The Johari Window is a training program that teaches employees how to change their personality.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is NOT one of the organizational behaviour implications of self-verification mentioned in your text?

Accepted Answer

A) Supervisors should avoid giving feedback that is inconsistent with their employees' self-concepts. 
B) The more confident employees are in their self-concept, the less they will accept positive or negative feedback. 
C) Employees are motivated to interact with others who affirm their self-concept. 
D) Employees are more likely to remember information that is consistent with their self- concept. 
E) All the choices are correct. 
A) Supervisors should avoid giving feedback that is inconsistent with their employees' self-concepts. 
B) The more confident employees are in their self-concept, the less they will accept positive or negative feedback. 
C) Employees are motivated to interact with others who affirm their self-concept. 
D) Employees are more likely to remember information that is consistent with their self- concept. 
E) All the choices are correct.

Question 13

Grouping people and objects into recognizable patterns is part of the selective attention process.

Accepted Answer

A) True 
 B)False

Question 14

Female employees at a large brokerage firm are upset because their supervisors do not accept their explanations for lateness or absenteeism. They claim the supervisors - almost all of whom are male - are insensitive to family and other obligations and issues facing women. As a result, these supervisors tend to attribute lateness and absenteeism among female staff to their lack of motivation. If these supervisors are engaging in fundamental attribution error, what corrective action should the organization take to minimize this perceptual problem?

Accepted Answer

The first step to minimizing the fundame

Question 15

The easiest way to minimize stereotyping is by preventing the activation of stereotypes in our heads.

Accepted Answer

A) True 
 B)False

Question 16

Fundamental attribution error would cause a supervisor to believe that an employee's lateness is due to factors beyond the employee's control rather than to a lack of motivation to attend work.

Accepted Answer

A) True 
 B)False

Question 17

How do values and attitudes affect the selective attention process?

Accepted Answer

A) People tend to only absorb information that is unrelated to their values and attitudes. 
B) People pay attention to information that is consistent with their values and attitudes. 
C) Values and attitudes don't affect how people deal with information at all. 
D) People pay attention to information that conflicts with their values and attitudes. 
E) People pay attention to information only when it describes things for which they have no values or attitudes. 
A) People tend to only absorb information that is unrelated to their values and attitudes. 
B) People pay attention to information that is consistent with their values and attitudes. 
C) Values and attitudes don't affect how people deal with information at all. 
D) People pay attention to information that conflicts with their values and attitudes. 
E) People pay attention to information only when it describes things for which they have no values or attitudes.

Question 18

The halo effect is more likely to occur when

Accepted Answer

A) we have low expectations of the target person. 
B) we have a high level of learning orientation. 
C) we lack concrete information about the target person and we are not motivated to search for it. 
D) we are very good at delaying the formation of first impressions. 
E) we know the target person and have a good opportunity to measure his or her job performance. 
A) we have low expectations of the target person. 
B) we have a high level of learning orientation. 
C) we lack concrete information about the target person and we are not motivated to search for it. 
D) we are very good at delaying the formation of first impressions. 
E) we know the target person and have a good opportunity to measure his or her job performance.

Question 19

Organizations can encourage positive self-fulfilling prophecy by

Accepted Answer

A) training supervisors to ignore new employees who will clearly fail to perform the job well. 
B) training supervisors and team leaders to increase employee self-confidence and developing a culture of support and learning. 
C) developing a culture of support and learning. 
D) training supervisors and team leaders to increase employee self-confidence. 
E) frequently criticizing employees' effort and outcomes. 
A) training supervisors to ignore new employees who will clearly fail to perform the job well. 
B) training supervisors and team leaders to increase employee self-confidence and developing a culture of support and learning. 
C) developing a culture of support and learning. 
D) training supervisors and team leaders to increase employee self-confidence. 
E) frequently criticizing employees' effort and outcomes.

Question 20

Our emotions influence what we recognize or screen out.

Accepted Answer

A) True 
 B)False

Self-concept complexity protects our self-esteem when some roles are threatened or damaged.

Mental models play an important role in sense-making, but they also make it difficult to see the world in different ways.

Seeing a trend in a sequence of sales figures involves the process of categorical thinking.

Which of the following is the first step in self-fulfilling prophecy?

People whose self-concepts are heavily defined by social rather than personal identities are more easily influenced by peer pressure.

People with an internal locus of control have a more positive self-evaluation.

A supervisor's negative self-fulfilling prophecy of an employee is more likely to influence that employee's behaviour and performance when:

Categorical thinking and related perceptual organization activities:

Selective attention occurs after incoming information is organized and interpreted.

The Johari Window is a training program that teaches employees how to change their personality.

Which of the following is NOT one of the organizational behaviour implications of self-verification mentioned in your text?

Grouping people and objects into recognizable patterns is part of the selective attention process.

The easiest way to minimize stereotyping is by preventing the activation of stereotypes in our heads.

Fundamental attribution error would cause a supervisor to believe that an employee's lateness is due to factors beyond the employee's control rather than to a lack of motivation to attend work.

How do values and attitudes affect the selective attention process?

The halo effect is more likely to occur when

Organizations can encourage positive self-fulfilling prophecy by

Our emotions influence what we recognize or screen out.

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 3: Perceiving Ourselves and Others in Organizations

Self-concept complexity protects our self-esteem when some roles are threatened or damaged.

Mental models play an important role in sense-making, but they also make it difficult to see the world in different ways.

Seeing a trend in a sequence of sales figures involves the process of categorical thinking.

Which of the following is the first step in self-fulfilling prophecy?

People whose self-concepts are heavily defined by social rather than personal identities are more easily influenced by peer pressure.

People with an internal locus of control have a more positive self-evaluation.

A supervisor's negative self-fulfilling prophecy of an employee is more likely to influence that employee's behaviour and performance when:

Categorical thinking and related perceptual organization activities:

Selective attention occurs after incoming information is organized and interpreted.

The Johari Window is a training program that teaches employees how to change their personality.

Which of the following is NOT one of the organizational behaviour implications of self-verification mentioned in your text?

Grouping people and objects into recognizable patterns is part of the selective attention process.

The easiest way to minimize stereotyping is by preventing the activation of stereotypes in our heads.

Fundamental attribution error would cause a supervisor to believe that an employee's lateness is due to factors beyond the employee's control rather than to a lack of motivation to attend work.

How do values and attitudes affect the selective attention process?

The halo effect is more likely to occur when

Organizations can encourage positive self-fulfilling prophecy by

Our emotions influence what we recognize or screen out.

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters